Front of house manager Work, Jobs in Thrapston, Nth (with Salaries)

Front of House Manager
The Core at Corby Cube —Corby
- £29,600 a year
- Weekend availability
- Management
- Customer service
- Computer skills
- Flexible schedule
Quick apply
10d
Programme Manager - Venue
St Neots Town Council —St. Neots
- £35,152 - £39,152 a year
- Weekend availability
- Organisational skills
- In-person
- Time management
- Flexitime
- Bereavement leave
Quick apply
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
9d
Duty Manager (Casual)
The Core at Corby Cube —Corby
- £14.01 an hour
- Part-time
- Management
- Supervising experience
- First Aid Certification
Quick apply
7d
Restaurant and Bar Manager
Kettering Park Hotel & Spa —Kettering
- Full-time
- Bar
- Restaurant management
- Hotel
- Free parking
- Annual leave
Quick apply
10d
Deputy Manager
Brampton Halt —Northampton
- £35,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
14d
Guest Service Manager
Mercure Bedford Centre Hotel —Bedford
- £31,500 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
10d
ASDA Cafe Manager
Compass Group —Corby
- £31,000 a year
- Full-time
- Customer service
- Restaurant management
- Organisational skills
- Employee discount
1d
junior front of house manager
Wagamama —Bedford
- £13.25 an hour
- Restaurant management
- Continuous improvement
- Mentoring
10d
Restaurant Manager
Avatar Dining —Market Harborough
- £32,000 - £33,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Employee discount
Quick apply
Assistant Restaurant and Bar Manager
Bamboo Sky —Cambridge
- £30,000 - £35,000 a year
- Weekend availability
- Bar
- English
- POS
- Free parking
- Employee discount
Quick apply
8d
Duty Manager
Cote Restaurants —Peterborough
- £15 - £17 an hour
- Full-time
- Bar
- Mentoring
- Restaurant experience
- Employee discount
Quick apply
7d
Shift Leader
K&Z Holdings - Pret A Manger —Rushden
- Inventory control
- Sales
- Customer service
Quick apply
3d
FOH Section Leader
umami —Peterborough
- £10.85 - £13.25 an hour
- Weekend availability
- Bar
- Mentoring
- Training & development
Quick apply
10d
Head Waiter/waitress
Katana Peterborough —Peterborough
- £12.71 - £13.21 an hour
- Weekend availability
- Bar
- Customer service
- English
- Annual leave
Quick apply
13d
Head Chef
Argo Lounge —Peterborough
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Head Chef
The Embankment —Bedford
- £40,000 - £48,000 a year
- Full-time
- Hotel
- Recruiting
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
10d

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Front of House Manager

The Core at Corby Cube
Corby

Quick apply

Job details

Permanent | Full-time
£29,600 a year
10 days ago

Benefits

Flexible schedule

Qualifications

Management
Front of house supervision
Stock ordering
Customer service
Stakeholder liaison
Internal department liaison
Volunteer supervision
Personal Licence
Decision making
Bar management
Computer skills
Safeguarding procedures
Events management
Training & development
Leadership
Communication skills
Time management
Rota coordination

Full job description

About the Role

Looking for a role where no two days are the same?

As Front of House Manager at The Core at Corby Cube, you’ll be at the heart of leading our customer-facing team and making sure every customer, artist and visiting company receives a warm, professional welcome.

You’ll lead Duty Managers, Customer Service Assistants and volunteers across performances, events, workshops and commercial activity, combining people leadership, event management and customer experience.

It’s a hands-on role with plenty of variety, responsibility and opportunity to shape how our audiences experience the venue. If you’re an organised, confident leader who enjoys working with people and thrives in a busy environment, we’d love to hear from you.

Job Opportunity

Job Purpose:

To oversee the day to day management of all front of house and customer facing areas of The Core at Corby Cube.
To be responsible for leading a team of Duty Managers, Customer Service Assistants and Volunteers.
To support the delivery of high quality corporate and commercial events and meetings.
To support the delivery of a safe, clean, welcoming and accessible environment for all incoming audience members, participants and clients.

Key Task Areas:

Customer Experience & Operations

To support the Commercial and Customer Experience Manager in maintaining consistently high standards of customer experience across The Core, ensuring agreed procedures, standards and initiatives are implemented effectively by the front of house team.
To monitor customer feedback, complaints, incidents and operational issues, taking appropriate action where required and escalating significant matters to the Commercial and Customer Experience Manager.
To act as a key link between front of house, Duty Managers, visiting companies and other departments, ensuring relevant operational, access and customer information is communicated clearly and in a timely manner.
To support the Commercial and Customer Experience Manager in identifying opportunities to improve the customer journey, accessibility, commercial performance and operational efficiency of the venue.
To support the delivery of commercial events, performances and workshops, ensuring appropriate staffing, customer service and front of house arrangements are in place.
To provide duty management support at the Core’s youth outreach space, Project M.
To act as a duty manager as needed on a flexible schedule across the week, including evenings and weekends as needed.

Commercial & Stock Management

To support the effective operation of front of house commercial areas, including bars, retail and other customer-facing income streams, ensuring appropriate staffing, presentation, stock control and customer service standards.
To support the Commercial and Customer Experience Manager in identifying opportunities to maximise income, reduce wastage and improve the efficiency of front of house operations.

Staff Leadership & Development

To support and mentor Duty Managers, Customer Service Assistants and Volunteers, ensuring consistent standards of performance, conduct and customer service.
Rotaing of staff and volunteers to cover the busy performance, events and creative learning programme week to week.
To identify staff and volunteer training and development needs and support the delivery of appropriate training, briefings and ongoing development.
To support the recruitment, induction and retention of an appropriately skilled pool of Customer Service Assistants and Volunteers.
To recognise and address poor performance appropriately, providing feedback and escalating ongoing concerns to the Commercial and Customer Experience Manager where required.
Being the first point of contact for volunteer liaison.

Building and Event Management

Supporting the Commercial and Customer Experience Manager to ensure that the building is ready to welcome customers, clients and artists with a high-quality welcome.
Support the successful delivery of all events and workshops at the venue including contributing to planning meetings in advance and reporting post event as appropriate.
Liaising with incoming companies in advance to discuss their requirements and disseminating information to the rest of the team.
Supporting with the collation of recharge information and reporting any recharge details to the Commercial and Customer Experience Manager in a timely manner.
To ensure that all building safety and checks are completed consistently and any issues are reported promptly.
Oversee the completion and dissemination of show reports to provide key information at the end of each shift including handover notes to other departments as appropriate.
Responsibility for stock ordering and stock control in front of house areas.
To attend weekly team meetings to discuss the events coming up week to week and contribute any issues from a front of house perspective.

Health and Safety and Safeguarding

Ensure that all front of house staff adhere to health and safety policies and procedures and that all relevant risk assessments including COSHH risk assessments are understood by front of house staff, providing further support and guidance as required.
Being a nominated First Aider for the organisation and supporting the first aider team to complete checks of first aid kits and equipment.
Being a nominated Fire Marshall for the organisation and ensuring that the team are regularly briefed and supported to feel confident in the event of an emergency evacuation.
Adhere to good safeguarding practices and support by ensuring the safety and security of all front of house spaces from a safeguarding perspective supporting chaperones and technical teams as required.
Support with the delivery of an ongoing programme of training and information dissemination to the volunteer team.
To take appropriate responsibility for the management of customer incidents, complaints, accidents, challenging behaviour and other operational issues during events, ensuring these are recorded and escalated appropriately.
To ensure effective pre-event briefings and post-event handovers are completed, sharing relevant information and identifying any issues requiring follow-up.

Essential Skills

Essential Experience:

Minimum of two years' experience in large entertainment /customer driven environment.
Managing large teams of Customer Service staff.
Experience of food & beverage operations
Management of volunteers

Essential Knowledge/Qualifications:

Personal License Holder
Licensing Law – Theatre, PEL, alcohol
Health & Safety
Commercial Sales operation

Essential Skills/Abilities:

Excellent planning and time management skills
Excellent communication skills, both oral and written
Qualified First Aider *
IT literate – Word, Excel & EPOS
Decision making
Willingness to work a variety of shifts including evenings and weekends.

Desirable Experience:

Experienced trainer
Front of House Experience in an arts environment.
Commercial Bars’ operation

Desirable Knowledge/Qualifications:

Understanding of the Technical aspects of Theatre
Experience of delivering corporate hospitality

Closing date: Tue 8 September 26

Interviews: TBC

Please note that we will be reviewing applications as they are received and may close the recruitment process early if a suitable candidate is appointed.

Quick apply

Refine Your Search

front of house manager jobs in thrapston, nth

Front of House Manager

Programme Manager - Venue

Commercial and Customer Experience Manager

Duty Manager (Casual)

Restaurant and Bar Manager

Deputy Manager

Guest Service Manager

ASDA Cafe Manager

junior front of house manager

Restaurant Manager

Assistant Restaurant and Bar Manager

Duty Manager

Shift Leader

FOH Section Leader

Head Waiter/waitress

Head Chef

Head Chef

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