Desk manager Work, Jobs in Tonypandy, Rct (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Venue & Operations Manager
Boyce Group —Newport
- £40,000 - £50,000 a year
- Weekend availability
- Hospitality
- Social media management
- Bakery
- Free parking
- Employee assistance programme
Quick apply
1d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
IT Support and Systems Assistant
Cerebra —Swansea
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
8d
IT Project/Solutions Engineer - UK
Ever Nimble —Swansea
- From £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- IT
- Free parking
- Store discount
Quick apply
Geo-Environmental Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Head of Vehicle Engineering
Sebring Group Ltd —Ebbw Vale
- £70,000 - £80,000 a year
- Full-time
- Engineering
- System design
- No degree
- Free parking
Quick apply
7d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
4d
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Sales
- Customer service
Quick apply
Recoveries Associate
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- Negotiation
- Employee assistance programme
7d
Venue Marketing Manager – Community Venues, Croeso Pubs
Croeso Pubs —Cardiff
- Hospitality
- Social media management
- Travel
Venue Marketing Manager – Croeso Pubs, Destination Venues
Croeso Pubs —Cardiff
- Hospitality
- Driving
- Communication skills
Dealer Funding Credit Manager
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Employee assistance programme
4d
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Accounts Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills

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Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

desk manager jobs in tonypandy, rct

Service Desk Manager

Venue & Operations Manager

IT Service Improvement Manager

Guest Services Manager

Operational Support Officer

IT Support and Systems Assistant

IT Project/Solutions Engineer - UK

Geo-Environmental Consultant

Head of Vehicle Engineering

Service Desk Advisor (First Line Helpdesk)

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Recoveries Associate

Venue Marketing Manager – Community Venues, Croeso Pubs

Venue Marketing Manager – Croeso Pubs, Destination Venues

Dealer Funding Credit Manager

Audit Senior

Business Development Manager (Octane)

1st Line Engineer

Field Service Technician / Engineer - Cardiff

Accounts Manager

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