It helpdesk specialist, uk Work, Jobs in Wimbledon, Gtl (with Salaries)

IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
IT Helpdesk (Entry Level)
SHINHAN BANK LONDON BRANCH —London
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
2d
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
7d
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- English
- SQL
- Flexitime
- Work from home
Quick apply
2d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
8d
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
Software Tester / QA Engineer
PINNACLE VISION UK LTD —Hounslow
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Computer Science
- SQL
- Analysis skills
Quick apply
IT Support Associate, IT Services
Amazon UK Services Ltd. —London
- Full-time
- Computer networking
- IT
- Linux
IT Support Specialist (UK)
CHAOS Industries —London
- Full-time
- Azure
- Computer Science
- AWS
- Relocation assistance
Quick apply
QA Technician
Feral Interactive —London
- From £26,500 a year
- Full-time
- No experience needed
- Linux
- In-person
- Flexitime
Quick apply
13d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Support Engineer
Lendable —London
- Full-time
- Hybrid work
- Machine learning
- Scripting
- Computer networking
- Referral programme
9d
IT Services Associate
Synergy Associates —London
- £25,000 - £27,000 a year
- Full-time
- Mentoring
- IT
- Communication skills
Quick apply
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
Web Developer
Desi Tailors Limited —Barking
- £34,000 - £42,000 a year
- Full-time
- Computer Science
- English
- SQL
- Relocation assistance
- Flexitime
Quick apply
Technical Provisioning & Support Specialist
Danescroft Solutions —London
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
7d

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IT Helpdesk Specialist, UK

Similarweb -
London

Apply Now

Job details

Qualifications

MCSA
Windows
Technical support
Microsoft Office
Bash (Unix shell)
IT support
Scripting
Mac OS
IT
SaaS
Communication skills
Python
PowerShell
CompTIA A+
Intune
Help desk

Full job description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

Why this role is important at Similarweb:

At Similarweb, our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We aren't looking for "ticket takers"—we are seeking exceptionally skilled IT engineers to help build a dynamic support team.

You'll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.

This role will be critical in supporting our company-wide 'AI in Motion' initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Okta's identity framework.

This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.

Key Responsibilities

1. End-User Support & Resolution

Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution.
Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems.
Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.).
Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems.

2. IT Operations & Lifecycle Management

Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes.
Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access.
Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses.

3. Process Improvement & Knowledge

Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery.
Create and maintain high-quality internal IT documentation and knowledge base articles.
Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience.

Desired Skills:

2–4 years of experience in IT support, helpdesk, or similar technical support role.
Strong troubleshooting skills in both MacOS and Windows environments.
Hands-on experience with:
- Google Workspace administration
- Okta or other identity management tools
- Office 365 applications
- MDM solutions (Jamf, Kandji, Intune, etc.)
Familiarity with onboarding/offboarding workflows and lifecycle management.
Basic scripting knowledge (Bash, PowerShell, or Python) — a plus.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to work effectively across global teams and time zones.
Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred. PLUS
Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional — a plus.

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

Apply Now

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it helpdesk specialist, uk jobs in wimbledon, gtl

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