Property & relationship manager Work, Jobs in Wolverhampton, Wmd (with Salaries)

Divisional Customer Services Manager
Wates —Wolverhampton
- Team management
- Leadership
- Annual leave
Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
14d
Property Supervisor - Planned Repairs
Wolverhampton Homes —Wolverhampton
- £37,747 - £40,423 a year
- Full-time
- Continuous improvement
- Construction experience
- Communication skills
- Annual leave
9d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply
Business Development & Account Manager
RS Electrical & Property Maintenance Ltd —Cannock
- £35,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Business development
Quick apply
1d
HubSpot Manager
Focus Group —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Group Manager – Strategic Assets
Redditch Borough Council —Redditch
- £71,041 - £73,870 a year
Maintenance and Service Sales Consultant (New Business)
Electro Automation UK (Group) Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
Quick apply
1d
Scheduling Manager
Wates —Birmingham
- Microsoft Word
- Customer service
- Continuous improvement
Building Manager
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Management
- University
- Organisational skills
Facilities Manager
Centrick —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Negotiation
- Sick pay
Quick apply
Property Manager
Square Property Management —Coleshill South
- From £32,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
Quick apply
12d
Project Manager
Reapit UK —Solihull
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Property Acquisition Manager
The Cornish Bakery —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
2d
Property Manager
Fexco Property Services —Birmingham
- Full-time
- Hybrid work
- Management
Quick apply
Commercial Property Manager - Birmingham
Fisher German —Birmingham
- Part-time
- Hybrid work
- Management
- Presentation skills
- Budgeting
- Employee assistance programme
Corporate Assets Facilities Management Technical Team Lead
Cannock Chase Council —Cannock
- £41,771 - £46,142 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Commercial Property & Real Estate Manager (Midlands & South)
Chubb —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Training & development
- Annual leave
- Employee assistance programme
13d
Area Revenue Manager (Remote)
Aimbridge Hospitality EMEA —Birmingham
- Full-time
- Spanish
- Hotel
- Hotel experience
- Employee discount
Quick apply
8d

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Divisional Customer Services Manager

Wates -
Wolverhampton

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance
Car scheme

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Tenant engagement
Continuous improvement cycles oversight
Team management
Partnership building
Management reporting
Customer support
Customer interaction
Leadership

Full job description

Due to continued growth across our Planned Works Division, we have an exciting opportunity for an experienced Divisional Customer Service Manager to join Wates Property Services.

This is a strategic leadership role responsible for driving customer excellence across multiple social housing planned maintenance and refurbishment contracts. Working closely with operational, commercial and client teams, you will lead the customer service agenda, ensuring residents receive an outstanding experience throughout the delivery of works programmes.

You will play a key role in shaping customer strategy, improving service delivery, enhancing resident satisfaction, and building strong partnerships with housing associations and local authority clients across your region.

Key Responsibilities

Lead and implement the divisional customer service strategy across multiple planned works contracts.
Drive customer satisfaction, resident engagement and service excellence across all programmes.
Analyse customer feedback, KPIs and performance data to identify trends and improvement opportunities.
Work closely with operational teams to ensure resident-focused delivery throughout project lifecycles.
Develop strong working relationships with client customer service teams and key stakeholders.
Champion best practice in resident engagement, customer care and complaint resolution.
Ensure compliance with client requirements, regulatory expectations and social housing standards.
Support and develop Resident Liaison teams and customer-focused colleagues across the division.
Lead on customer insight initiatives to continuously improve service delivery and outcomes.
Produce reports and presentations on customer performance, risks and improvement plans.
Drive innovation and new approaches to enhance the customer journey.

What We're Looking For

Essential:

Proven experience within social housing planned maintenance, planned works, retrofit or refurbishment programmes.
Significant experience leading customer service or resident engagement functions across multiple contracts.
Strong understanding of customer satisfaction measures, KPIs and service improvement methodologies.
Experience working with housing associations and local authority clients.
Excellent stakeholder management and relationship-building skills.
Ability to influence and engage senior operational and commercial leaders.
Strong leadership experience managing and developing teams.
Full UK driving licence.

Desirable:

Experience within large-scale planned maintenance or decarbonisation programmes.
Knowledge of social housing regulatory requirements and resident engagement standards.
Relevant customer service, leadership or housing qualifications.

What You'll Get

Competitive salary and benefits package.
Car allowance.
Annual bonus/profit share scheme.
Pension with enhanced employer contributions.
Private healthcare options.
26 days annual leave plus bank holidays and your birthday off.
Flexible and agile working.
The opportunity to influence customer experience across a growing national social housing business.

Why Join Wates Property Services?

At Wates, we're helping create better places to live by delivering high-quality planned maintenance, retrofit and decarbonisation projects to hundreds of thousands of social housing residents across the UK. You'll be joining a business that places customers at the heart of everything we do, with a genuine commitment to service excellence, innovation and social value.

If you're an experienced social housing customer service leader looking to make a real impact across multiple contracts and communities, we'd love to hear from you.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

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property & relationship manager jobs in wolverhampton, wmd

Divisional Customer Services Manager

Resident Services Assistant - 12 month fixed-term contract