Private client Work, Jobs in Worthing, Wsx (with Salaries)

Senior Secure Start Advisor
Fittleworth —Littlehampton
- £29,347 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Employee assistance programme
- Employee discount
10d
Contact Centre Customer Service Advisor
Fittleworth —Littlehampton
- £27,007 a year
- Full-time
- Customer service
- Phone etiquette
- Communication skills
- Employee assistance programme
- Employee discount
2d
LGBTQ+ Project Worker (Supported Housing, Brighton Based)
Stonewall Housing —Brighton and Hove
- £31,756 - £33,638 a year
- Full-time
- Travel
- IT
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
Worthing Flexible Bank staff - Private Clients Only
GoodOaks Homecare —Worthing
- £14 - £16 an hour
- Weekend availability
- Annual leave
Quick apply
Adult housing Liaison officer
Base One —Brighton
- £28,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
10d
Couples Counsellor
Lanes Counselling —Arundel
- From £36 an hour
- Part-time
- Master's degree
- IT
- In-person
Quick apply
11d
Legal Assistant - Onboarding
Dean Wilson LLP —Brighton
- £26,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
- Life insurance
Financial Planner
The Progeny Group Limited —Worthing
- Full-time
- Remote
- Mentoring
- Financial services
- Employee assistance programme
- Referral programme
Quick apply
Medical Records Administrator
Spire Healthcare —Hove
- 8 hour shift
- Computer literacy
- Annual leave
- Employee assistance programme
Sales & Event Coordinator
Chichester Harbour Hotel —Chichester
- £12.71 an hour
- Part-time
- Hotel
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Business Development Consultant (Part-Time) - Home Care
Heart2Heart Care Ltd —Crawley
- £18 - £22 an hour
- Part-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
1d
Operations Co-ordinator
Energy Conservation Solutions Ltd —Billingshurst
- £31,367 - £37,640 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Sick pay
Quick apply
2d
Legal Secretary/Personal Assistant
chamberlain martin solicitors —Littlehampton
- From £23,132.20 a year
- Part-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
Field Service Technician
Culligan UK limited —Brighton
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
SENIOR EVENTS TEAM MEMBER – WEDDINGS & EVENTS
Arundel Town Council —Arundel
- From £14 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
e-Billing Assistant
Dehns —Brighton
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Flexitime
Quick apply
External Resourcing Manager - ICHI
Keywords Studios —Brighton
- Full-time
- Hybrid work
- CRM software
- Employee assistance programme
Quick apply
Financial Planner (Virtual)
The Progeny Group Limited —Worthing
- £150,000 - £400,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
9d
A&D Consultant London
Orac —Horsham
- Full-time
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Quick apply

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Senior Secure Start Advisor

Fittleworth -
Littlehampton

Apply Now

Job details

Permanent | Full-time
£29,347 a year
10 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Microsoft Outlook
Customer service
English
Microsoft Office
Communication skills

Full job description

The Role
The Senior Customer Service Advisor is responsible for delivering exceptional customer service to clients and healthcare professionals, fostering strong relationships through the Secure Start at Fittleworth pathway. This role involves proactive inbound and outbound communication via phone and email to support and educate clients and healthcare professionals on Hollister and Dansac products for Ostomy and Continence Care. The advisor will guide customers through the Secure Start process, ensuring a positive experience and promoting product and service knowledge.

Key Responsibilities

Manage inbound and outbound calls and emails for clients and healthcare professionals.
Place outbound calls to surgeries for outstanding prescriptions and chase prescriptions for pending orders.
Register new clients to Fittleworth and Secure Start.
Proactively follow up with patients experiencing issues or concerns, providing support and advice in conjunction with the Clinical Team.
Make outbound Secure Start calls in accordance with the pathway, logging all patient interactions and updates accurately in the relevant CRM system
Provide confident and accurate product education across the Hollister and Dansac ostomy and continence ranges, supporting clients with product selection, usage guidance and appropriate switches where beneficial.
Capture client concerns regarding product range and delivery service, ensuring timely follow-up.
Process sample orders for Fittleworth and Secure Start clients.
Update client cutting templates as needed.
Monitor and complete daily workloads within SLA.
Ensure compliance with Data Protection (GDPR) requirements, maintaining accurate records and obtaining consent for contact.
Follow CQC guidelines to protect all data held that refers to private and confidential patient details
Ensure that your stoma, urology and product knowledge are kept up to date to ensure that relevant and accurate advice is given to resolve patient issues where appropriate.
Perform any other reasonable duties as requested by your supervisor, Department Manager, or Director.

Skills and Experience

Excellent customer service and telephone skills.
Self-motivated with strong determination to succeed.
Ability to multi-task in a high-volume environment.
Enthusiastic and reliable team player.
Highly organised with strong prioritisation skills.
Excellent written and verbal communication skills.
Ability to manage a large workload under pressure.
Fluent in English (written and verbal).
Demonstrates Bold Behaviours, accountability, and ownership.
Previous experience of working in high-volume customer experience environment.
Proficient in all Microsoft applications including but not limited to Dynamics CE, Teams, Outlook, Excel and Word

Behavioural Competencies

Empathy & Compassion: Understand and respond to client needs with sensitivity and care.
Resilience: Maintain professionalism and positivity under pressure and in challenging situations.
Adaptability: Adjust quickly to changing priorities, processes, and client requirements.
Collaboration: Work effectively within a team and with external partners to achieve shared goals.
Problem-Solving: Identify issues proactively and implement practical solutions.
Attention to Detail: Ensure accuracy in data entry, prescription processing, and client communication.
Integrity: Uphold confidentiality and compliance with GDPR and company policies.
Customer-Centric Mindset: Prioritize client satisfaction and deliver a seamless experience.

About us
Our ambition is to double the number of lives we impact, while making life more rewarding and dignified for the people who use our products and services. To achieve this, we focus on attracting, developing, rewarding and retaining great people, and on creating a high‑performing, inclusive working environment.

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC), providing a discreet and reliable home dispensing service to more than 60,000 clients across the UK. We support people with a wide range of needs, including a cut‑to‑fit stoma product customisation service, ensuring care is tailored to each individual.

We are part of the wider JDS Family and are continuing through a period of rapid growth and transformation. Our services are delivered through a dedicated Customer Service Team and 38 dispensing centres nationwide.

At the heart of Fittleworth are our 360 employees, who live and breathe our core principles and proudly carry forward the Schneider legacy.

What we offer

Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
8.5% employer pension contribution
Salary Sacrifice
Private healthcare options including for family members
Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
25 days holiday plus bank holidays, with the option to buy and sell extra days
1 "Me Day" and 1 paid Volunteer Day every year
Support for families, including enhanced family- friendly policies
Employee Assistance Programme for everyday support
Refer a friend scheme if you bring great people into the team

Apply Now

Refine Your Search

private client jobs in worthing, wsx

Senior Secure Start Advisor

Contact Centre Customer Service Advisor

LGBTQ+ Project Worker (Supported Housing, Brighton Based)

Worthing Flexible Bank staff - Private Clients Only

Adult housing Liaison officer

Partner Onboarding Coordinator

Couples Counsellor

Legal Assistant - Onboarding

Financial Planner

Medical Records Administrator

Sales & Event Coordinator

Business Development Consultant (Part-Time) - Home Care

Operations Co-ordinator

Legal Secretary/Personal Assistant

Field Service Technician

SENIOR EVENTS TEAM MEMBER – WEDDINGS & EVENTS

e-Billing Assistant

External Resourcing Manager - ICHI

Financial Planner (Virtual)

A&D Consultant London

I want to receive the latest job alerts for private client in worthing, wsx

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