Centre head Work, Jobs in Accrington, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
5d
Achievement Tutor
The Manchester College —Manchester
- £26,344.80 - £37,871.20 a year
- Part-time
- Education
- Annual leave
- Employee assistance programme
9d
Vehicle Technician - Blackburn Audi
Swansway Garages —Blackburn
- £26,000 - £40,000 a year
- Overtime
- Communication skills
- Employee assistance programme
- Employee discount
Prison Custody Officer (PCO) - HMP Forest Bank
Sodexo —Salford
- £32,863.57 - £34,341.41 a year
- Overtime
- Communication skills
- Paid training
Quick apply
Senior Support Worker
Nightsafe Ltd —Blackburn
- £23,844 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Social media management
- Annual leave
Quick apply
14d
Head of Technology
Individual Restaurants —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hospitality
- Bar
- Azure
Quick apply
6d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
Quick apply
6d
Head of Corporate Psychology
GCHQ —Manchester
- £86,795 - £99,529 a year
- Part-time
- Doctoral degree
- Presentation skills
- Annual leave
Safeguarding Lead
ANDYSMANCLUB —Halifax
- £38,000 - £40,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
Quick apply
1d
Customer Assistant Food - Burnley
Marks & Spencer —Burnley
- £13.41 an hour
- Temporary
- Employee discount
7h
James Hall & Co - Maintenance Coordinator
James Hall & Co Ltd —Preston
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Support Engineer
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
11d
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
13d
Chief Operating Officer (COO)
Pennine Domestic Abuse Partnership —Huddersfield
- £45,000 - £47,000 a year
- Part-time
- Microsoft Outlook
- Human resources
- Contracts
- Free parking
- Annual leave
Quick apply
CX Team Member
Foot Locker —Manchester
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Accounts Assistant (Retail)
IM Group Services Limited —Blackburn
- £35,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
8d
Reservations Agent
Ready Steady Store Ltd —Manchester
- From £27,563 a year
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Store discount
Quick apply

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

centre head jobs in accrington, lan

Head of Customer Experience

Head of Contract Management

RISE Adviser - North West - Secondary adviser

Achievement Tutor

Vehicle Technician - Blackburn Audi

Prison Custody Officer (PCO) - HMP Forest Bank

Senior Support Worker

Head of Technology

Head of TechOps Delivery

Head of Corporate Psychology

Safeguarding Lead

Customer Assistant Food - Burnley

James Hall & Co - Maintenance Coordinator

Support Engineer

Head of Commercial - Digital

Chief Operating Officer (COO)

CX Team Member

Data Protection and Compliance Manager

Accounts Assistant (Retail)

Reservations Agent

I want to receive the latest job alerts for centre head in accrington, lan

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