Customer Experience Manager
Sainsbury's —Croydon
- From £36,450 a year
- Customer service
- Retail management
- Leadership
- Employee discount
5d
Customer Experience Manager
Cloud-Ex Technology Solutions Ltd. —London
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
20h
Referrals and Administration Officer
Caridon Young Living —Croydon
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Life insurance
Quick apply
7d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
9d
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
5d
Customer Experience Assistant (On Board & Lounge) Eurostar
Momentum Services Limited —St. Pancras International Station
- £14.12 - £14.46 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Flexible schedule
Quick apply
6d
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Registered Care Manager
Helping Hands —Bromley
- £47,250 a year
- Organisational skills
- Budgeting
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Communication skills
Quick apply
Store Manager
Lovisa —Croydon
- From £27,040 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Retail Showroom Manager
TILE MOUNTAIN LTD —Croydon
- £34,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
Manager, Customer Experience Innovation Projects
Sage —London
- £58,000 a year
- Hybrid work
- Mentoring
- In-person
- Leadership
- Annual leave
11d
Customer Service Manager
IWG —Redhill
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
5d
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Customer Experience Manager
EcoOnline —London
- Hybrid work
- CRM software
- No degree
- Annual leave
9h
Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Business Development Manager
fullgor bespoke joinery —London
- £45,000.00 - £64,988.81 a year
- Full-time
- Salesforce
- Business development
- Organisational skills
- Free parking
- Work from home
Quick apply
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Experienced Convenience Store / Newsagent Retail Assistant
ZEBRA WORLDWIDE LIMITED —South Croydon
- £26,520 - £37,440 a year
- Weekend availability
- Bilingual
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
1d

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customer experience manager jobs near addiscombe, gtl

Customer Experience Manager

Sainsbury's -
Croydon

Apply Now

Job details

Permanent
From £36,450 a year
5 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £36,450
Location: Purley Way Store, Croydon, CR0 4XT
Contract type: Permanent
Business area: Retail
Closing date: 20 August 2026
Requisition ID: 400074959

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in addiscombe, gtl

Customer Experience Manager

Customer Experience Manager

Referrals and Administration Officer

Customer Experience Manager

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Customer Success Manager

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Store Manager

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Customer Experience Manager, Strategic Enterprise

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Manager, Customer Experience, SMB & Mid Market

Experienced Convenience Store / Newsagent Retail Assistant

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Customer Experience Manager

Salary: From £36,450
Location: Purley Way Store, Croydon, CR0 4XT
Contract type: Permanent
Business area: Retail
Closing date: 20 August 2026
Requisition ID: 400074959

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customer experience manager jobs in addiscombe, gtl

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Customer Experience Manager

Salary: From £36,450 Location: Purley Way Store, Croydon, CR0 4XT Contract type: Permanent Business area: Retail Closing date: 20 August 2026 Requisition ID: 400074959

Salary: From £36,450
Location: Purley Way Store, Croydon, CR0 4XT
Contract type: Permanent
Business area: Retail
Closing date: 20 August 2026
Requisition ID: 400074959