Service delivery manager Work, Jobs in Addiscombe, Gtl (with Salaries)

Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Implementation Project Manager – New Sites
Hozah —Croydon
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
Registered Care Manager
Helping Hands —Bromley
- £47,250 a year
- Organisational skills
- Budgeting
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Property Manager
Icona Holdings —Purley
- £24,000 - £30,000 a year
- Full-time
- Schematics
- English
- Supervising experience
- Work from home
Quick apply
Commercial Manager
Adept London —Croydon
- £40,000 - £50,000 a year
- Full-time
- Business development
- Continuous improvement
- Recruiting
Quick apply
13d
Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Experienced Convenience Store / Newsagent Retail Assistant
ZEBRA WORLDWIDE LIMITED —South Croydon
- £26,520 - £37,440 a year
- Weekend availability
- Bilingual
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
1d
Delivery Driver
Blackbird Bakery —London
- £15 an hour
- Part-time
- Customer service
- English
- Bakery
- Employee discount
Quick apply
Service Delivery Manager
ECI —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
12d
Service Delivery Manager
Ingeus —London
- £40,950 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Supervising experience
- Continuous improvement
Quick apply
1d
Service Delivery Manager
ABM UK —London Heathrow Airport
- Computer literacy
- Team management
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
- Analytics
Quick apply
IT Service Delivery Manager
TOM Digital Technologies Ltd —Canary Wharf
- £55,000 - £78,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
7d
Resident Liaison Officer
Equans —Croydon
- Up to £33,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Senior Property Manager
CompassRock International —Croydon
- £70,000 - £80,000 a year
- Writing skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Conflict management
- Employee assistance programme
- Life insurance
Quick apply
Service Delivery Manager
Version 1 —London
- Full-time
- Business development
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Retail Showroom Manager
TILE MOUNTAIN LTD —Croydon
- £34,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
Operations Assistant
JLL —Croydon
- Management
- Microsoft Office
- Organisational skills
Detention Gatekeeper Caseworker
Home Office —Croydon
- £38,415 - £38,991 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
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Service Delivery Manager

Ekco -
London

Quick apply

Job details

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

ITIL Certification
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Risk management
Relationship management
Customer interaction
Account management
Communication skills

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

Day-to-day at Ekco:

Be responsible for the delivery of the managed service – SLA’s (KPI’s), and for driving service improvement initiatives that reduce costs and improve service delivery to the customer.
Accountable for the overall service & contractual KPI deliverables of assigned accounts.
Work with the aligned commercial account Manager and sales support to recognise new opportunities.
Engage account stakeholders to ensure that scope of the service and deliverables are fully understood.
Ensure ITIL framework is followed
Responsible for ensuring CSATs are completed monthly.
Work alongside projects team to ensure new services are introduced effectively with AIS, focusing on appropriate monitoring, metrics and support in place.
Prepare service delivery documentation, including regular internal and external reporting, client satisfaction and meeting minutes.
Ensure that all required documentation is updated as required and stored in the correct location.
Responsible for management of continual improvement plans across aligned accounts.
Responsible for ensuring service reporting is completed and presented to the customer according to contractual agreements.
Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
Working effectively across more than one supply channels (eg internal, client, 3rd party suppliers and partners).

What you’ll bring to the role:

Proven experience in a service delivery or similar managerial role within the IT industry, preferably with Managed Service Provider (MSP) experience, demonstrating proficiency in overseeing service delivery processes and optimizing client outcomes
In-depth understanding of the IT Channel, including knowledge of the Reseller & End User relationship dynamics.
Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, and stakeholders across all organizational levels.
A customer-centric mindset, dedicated to delivering exceptional service and ensuring client satisfaction. The candidate should demonstrate the ability to anticipate and address customer needs and concerns proactively.
A successful track record in a Customer Service environment, showcasing the ability to manage customer accounts and meet service level agreements effectively.
Strong understanding of account management principles, including the ability to develop and maintain productive client relationships while driving business growth and retention.
ITIL Certification
Experience delivery of customer services to Client requirements and satisfaction, Service Level Agreements.
Be able to perform contractual analysis, management and change according to ITIL.
Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided.
Excellent delegation skills, negotiation skills and strong people management skills.

Benefits / Perks

️ Time Off: 25 days annual leave + public holidays
Birthday Leave: One extra day off to celebrate
Company Pension Scheme
Employee Assistance Programme (EAP) for wellbeing support
️ EkcOlympics: Global team activity challenges
Unlimited access to Pluralsight for continuous development
Real opportunities to grow, including international progression

Why Ekco

Company of the year 2026 Tech Excellence Awards
️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

service delivery manager jobs in addiscombe, gtl

Service Delivery Manager

Implementation Project Manager – New Sites

Registered Care Manager

Property Manager

Commercial Manager

Service Improvement Manager

Experienced Convenience Store / Newsagent Retail Assistant

Delivery Driver

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

Service Delivery Manager

IT Service Delivery Manager

Resident Liaison Officer

Senior Property Manager

Assistant General Manager

Service Delivery Manager

Retail Showroom Manager

Operations Assistant

Detention Gatekeeper Caseworker

I want to receive the latest job alerts for service delivery manager in addiscombe, gtl

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