Automotive Work, Jobs in Addlestone, Eng (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Automotive Service Advisor
Ashley MOT & Service Centre —Walton-on-Thames
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
Quick apply
Parts & Accessories Advisor
Return on Investment Ltd —Walton-on-Thames
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Annual leave
Quick apply
Delivery Driver/Branch Assistant
LKQ Corporation —Chertsey
- Full-time
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee assistance programme
8d
Parts Advisor BMW Thames Ditton
Berry BMW —Thames Ditton
- £29,460.00 - £32,566.72 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Life insurance
- Referral programme
Quick apply
11d
Corporate Customer Support Admin
Berry BMW —West Drayton
- £30,000 a year
- Full-time
- Microsoft Word
- Accounting
- In-person
- Referral programme
Quick apply
10d
Customer Vehicle Driver – EV Charging Service
Auto Recharged —London
- £17 - £25 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
5d
Service Advisor
Hedin Automotive London Ltd —Weybridge
- Monday to Friday
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
8d
BMW Product Genius/Progressor
Berry Group BMW —Thames Ditton
- From £12.71 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
5d
Site Co-ordinator
Citygate Automotive —Slough
- Full-time
- Microsoft Word
- Customer service
- Accounting
- Employee assistance programme
- Employee discount
1d
Parts Advisor
Alliance Automotive Group LV —Leatherhead
- Customer service
- Communication skills
- Employee discount
Quick apply
Aftersales & Vehicle Preparation Coordinator
Cobham Automotive —Cobham
- £25,420.00 - £52,364.92 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply
1d
Front Of House Assistant- Receptionist (Part-Time)
AURA Veterinary Limited —Guildford
- £28,686.40 a year
- Part-time
- Customer service
- Accounting
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
11d
Trainee Sales Executive - BMW
BMW —London
- Monday to Friday
- Organisational skills
2d
Claims Executive - On Hire Team
Sovereign Automotive —Epsom
- From £27,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
R&D Manufacturing Technician
Woven Bio —Dorking
- £26,000 - £32,000 a year
- Part-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
2d
Customer Service Advisor
Kendall Cars Ltd —Woking
- £13 an hour
- Part-time
- Computer literacy
- Administrative experience
- Front desk
- Employee discount
Quick apply
4d
Sales & Operations Executive - EV Charging
V2Power Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- In-person
- Work from home
- Gym membership
Quick apply
3d
Sales Executive
Wilsons —Epsom
- Up to £70,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Health & wellbeing programme
Quick apply
Part-Time Valeter and Driver
Limesquare Vehicle Rental —Chertsey
- £12.75 an hour
- Part-time
- Customer service
- Driving
- In-person
- Flexible schedule
Quick apply

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automotive jobs near addlestone, eng

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

automotive jobs in addlestone, eng

Assistant Customer Service Manager

Automotive Service Advisor

Parts & Accessories Advisor

Delivery Driver/Branch Assistant

Parts Advisor BMW Thames Ditton

Corporate Customer Support Admin

Customer Vehicle Driver – EV Charging Service

Service Advisor

BMW Product Genius/Progressor

Site Co-ordinator

Parts Advisor

Aftersales & Vehicle Preparation Coordinator

Front Of House Assistant- Receptionist (Part-Time)

Trainee Sales Executive - BMW

Claims Executive - On Hire Team

R&D Manufacturing Technician

Customer Service Advisor

Sales & Operations Executive - EV Charging

Sales Executive

Part-Time Valeter and Driver

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