Absence Management Officer – UK & Ireland
State Street —Edinburgh
- Full-time
- Analysis skills
- Human resources
- Organisational skills
13d
Customer Service Specialist
Vegware —Edinburgh
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Flexible schedule
Quick apply
3d
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Register Your Interest Facilities Services Opportunities Various Locations!
Sodexo —Edinburgh
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
Quick apply
11d
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Management
- Master's degree
- Business
7d
Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory
Deloitte —Edinburgh
- Hybrid work
- Business development
- Contracts
- Leadership
Enterprise Resiliency Office - Operational Resilience Enablement, Vice President
State Street —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Financial services
HR Services Administrator (6 Months FTC)
Stantec —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Conflicts Analyst
Burges Salmon —Edinburgh
- Hybrid work
- Analysis skills
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
13d
Resident Liaison Officer
Harmony Fire —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11h
Hard Services Facilities Manager - West Lothian, Livingston
Apleona —Livingston
- £35,000 - £50,000 a year
- Full-time
- Computer literacy
- Maintenance
- Team management
- Employee discount
Retail Branch & Transfer Manager
WeBuyAnyCar —Newbridge
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply
Prescriber
Abercorn Clinic —Livingston
- £55,000 - £80,000 a year
- Part-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
8d
Business Support Specialist - Seafood
LRQA group —Inverleith
- CRM software
- Administrative experience
- Organisational skills
Talent Acquisition Specialist
Stantec —Edinburgh
- Hybrid work
- Annual leave
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Management
- Business development
- No degree
Licensing Operations Analyst
SVT Licensing and Compliance Ltd —Edinburgh
- £33,248 - £43,956 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d

I want to receive the latest job alerts for client services specialist in almond, edh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services specialist jobs near almond, edh

Customer Service Representative jobs in Edinburgh

Vice President jobs in Edinburgh

Operations Analyst jobs in Edinburgh

Branch Manager jobs in Glasgow

Human Resources Administrator jobs in Edinburgh

Facilities Manager jobs in Scotland

Recruiter jobs in Edinburgh

Travel Consultant jobs in Edinburgh

Customer Service Representative jobs in Hemel Hempstead

Customer Service Work From Anywhere jobs in Remote

Customer Service Representative jobs in Rotherham

Customer Service Representative jobs in Seacombe

Customer Service jobs in Bristol

Fire Service College jobs in Moreton In Marsh

Pharmaceutical Sales Representative jobs in London

Customer Service Representative jobs in Redditch

Contact Center Team Leader jobs in Stockport

Retail Team Leader jobs in London

Contact Center Team Leader jobs in Manchester

Contact Center Team Leader jobs in Edinburgh

Absence Management Officer – UK & Ireland

State Street -
Edinburgh

Apply Now

Job details

Full-time
13 days ago

Qualifications

Analysis skills
Human resources
Organisational skills
Business
Communication skills

Full job description

Absence Management Officer – UK & Ireland

Role Summary

As an Absence Management Officer, you will join the Global Human Resources (GHR) CoE Services Team and provide specialist operational support to business divisions and corporate functions across the UK and Ireland in managing employee sickness absence. You will deliver high-quality, consistent absence management services in line with company policy, employment legislation, and established service standards.

You will play a key role in promoting employee wellbeing and supporting a positive workplace culture by guiding managers and employees through sickness absence processes. This includes early intervention, case management, and facilitating appropriate support mechanisms to enable sustainable returns to work.

The team you will be joining plays an important role in the overall success of the organisation.

Responsibilities

Actively manage sickness absence cases/tickets via the GHR Service Centre system, ensuring timely and accurate updates.
Monitor and manage short-term and long-term absence cases, ensuring compliance with company policy and local employment legislation (UK & Ireland).
Provide guidance and support to managers on absence management processes, including absence review meetings, formal processes, and return-to-work planning.
Identify trends in absence data, support analysis, and recommend actionable solutions to reduce absence levels.
Coordinate and manage referrals to Occupational Health and external providers, ensuring timely intervention and effective case progression.
Work closely with Permanent Health Insurance providers to support employees on long-term absence and ensure a joined-up approach.
Support the facilitation of absence-related meetings where required, ensuring a fair and consistent approach.
Escalate complex employee relations, conduct, capability, or legal-risk matters to Employee Relations while maintaining ownership of the absence management process and related administration.
Participate in process improvement, operational excellence, and continuous improvement initiatives relating to absence management, employee wellbeing, and service delivery.
Ensure appropriate documentation is prepared, reviewed, and maintained in line with audit, risk, and legal requirements.
Provide operational insights, case trends, and recommendations to support policy reviews, process enhancements, and wellbeing initiatives.
Partner with HRBPs, managers, payroll, benefits teams, and Employee Relations to ensure accurate handling of absence-related impacts.
Contribute to training initiatives for managers on absence management and employee wellbeing.
Assist with the development of absence management tools, templates, procedures, and training materials.
Keep up to date with UK and Irish legislative developments and ensure related processes are maintained accordingly.
Participate in Global Policy reviews and provide local country input on sickness absence and wellbeing policies and procedures.
Provide GHR support to local, regional, or EMEA initiatives relating to absence management, employee wellbeing, and service delivery.
Track service metrics, case volumes, and operational trends, providing regular reporting and insights to stakeholders.

Skills & Experience

Third-level degree in Business, Human Resources, or a related field, or equivalent experience.
Previous HR Operations, Absence Management, Employee Relations, Case Management, or HR Shared Services experience preferred, with working knowledge of UK and Irish employment legislation.
Experience in a large and preferably global organisation within Financial Services, Banking, or a comparable industry environment.

Required Competencies

Strong sense of teamwork.
Excellent verbal and written communication skills.
Strong customer and employee service orientation.
Problem-solving mindset with a proactive approach to case management.
Resilience and sound judgement when handling sensitive and complex situations.
Proven ability to build and maintain strong relationships locally and virtually.
Self-disciplined with the ability to work independently in a remote management environment.
Strong analytical, organisational, and reporting skills.
Ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset with a focus on operational excellence and service delivery.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

Refine Your Search

client services specialist jobs in almond, edh

Absence Management Officer – UK & Ireland

Customer Service Specialist

Travel Consultant

Register Your Interest Facilities Services Opportunities Various Locations!

Senior Specialist - Middle Office Client Services

Returns Specialist

Senior Manager, Funding & Financing – Commercial & Financial Advisory, Infrastructure and Capital Programmes: Strategy, Risk and Transactions Advisory

Enterprise Resiliency Office - Operational Resilience Enablement, Vice President

HR Services Administrator (6 Months FTC)

Conflicts Analyst

Field test Manager

Resident Liaison Officer

Hard Services Facilities Manager - West Lothian, Livingston

Retail Branch & Transfer Manager

Prescriber

Business Support Specialist - Seafood

Talent Acquisition Specialist

Contact Centre Team Leader – Full Time

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Licensing Operations Analyst

I want to receive the latest job alerts for client services specialist in almond, edh

Related Searches

Explore jobs in more locations

About State Street

Jobseeker tools

Employer Tools

Browse

Stay Connected