Operational manager Work, Jobs in Ashby De La Zouch, Lec (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
5d
Operations Supervisor
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Annual leave
- Employee discount
Meetings and Events Operational Excellence Training Lead
Emota —Ashby-De-La-Zouch
- Microsoft Office
- Project management
- Travel
- Annual leave
Quick apply
4d
Meetings and Events Project Co-ordinator
Emota —Ashby-De-La-Zouch
- Management
- Microsoft Office
- Annual leave
Quick apply
6d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
13d
Materials Manager
KP Snacks —Ashby-De-La-Zouch
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Scenic Fabrication
On Event Production Co. —Castle Donington
- Full-time
- Management
- ERP systems
- Project management
Quick apply
Operations Team Leader
The Pallet Network —Swadlincote
- £36,001.71 - £47,988.87 a month
- Full-time
- Management
- Warehouse experience
- Leadership
- Free parking
- Employee discount
Quick apply
4d
Visitor Services Officer
Forestry Commission —Ashby-De-La-Zouch
- £26,959 a year
- Part-time
- Customer service
- Maintenance
- Microsoft Office
1d
Store Manager
The Coffee House —Burton-On-Trent
- Up to £34,195 a year
- Full-time
- Management
- Travel
- Leadership
Quick apply
Business Operations & Compliance Manager
Gratton Construction Limited —Derby
- £30,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d
Office Manager
Century Fire & Security Ltd —Coalville
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
Quick apply
11d
Senior Project Manager - 6m FTC
CEVALogistics —Ashby-De-La-Zouch
- Microsoft Office
- Project management
- Leadership
- Annual leave
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
ER Advisor
Ward Recycling —Ilkeston
- From £35,000 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Express Deputy Site Manager
ASDA —Ashby-De-La-Zouch
- Full-time
- Management
- Employee assistance programme
- Employee discount
6d
Operation Manager
6S Consultancy —Coalville
- £32,000 - £38,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
7d
Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

operational manager jobs in ashby de la zouch, lec

Sales Support & Customer Care Specialist-12 Month FTC

Customer Service Manager

Operations Supervisor

Meetings and Events Operational Excellence Training Lead

Meetings and Events Project Co-ordinator

Global Senior Manager, Customer Happiness (1 year contract)

Materials Manager

Head of Scenic Fabrication

Operations Team Leader

Visitor Services Officer

Store Manager

Business Operations & Compliance Manager

Office Manager

Senior Project Manager - 6m FTC

Manager Service Delivery & Transport

ER Advisor

Express Deputy Site Manager

Operation Manager

Operations Manager

Service Delivery Frontline Manager

I want to receive the latest job alerts for operational manager in ashby de la zouch, lec

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