Site reliability Work, Jobs in Audlem, Chs (with Salaries)

Operations Manager (Service Management & Site Reliability)
Custodia Technology Limited —Knutsford
- £55,000 - £60,000 a year
- Full-time
- Azure
- Customer service
- Linux
- Free parking
- Health & wellbeing programme
Quick apply
Workshop Fabricator / On-site Installer
Creation Group —Knockin
- From £15.45 an hour
- Full-time
- Carpentry
- AutoCAD
- CAD
Quick apply
Compliance and Site Services Manager
Bakkavor —Nantwich
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
14d
Skilled Ground Worker
Midas Construction Cheshire Ltd —Sandbach
- £170 - £200 a day
- Full-time
- Driving
- In-person
Quick apply
3d
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
14d
Engineering Technician
Muller Group —Market Drayton
- £57,289 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Annual leave
Maintenance Manager
IAE —Stoke-on-Trent
- £55,000 - £60,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
6d
Test Technician
HUBER+SUHNER Phoenix Dynamics Limited —Newcastle
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Site Reliability Engineer
bet365 —Stoke-on-Trent
- Full-time
- Hybrid work
- JavaScript
- Scripting
- Software development
Quick apply
3d
Yard Operative – TG Builders Merchants, Nantwich
TG Builders Merchants - Nantwich —Nantwich
- From £12.71 an hour
- Full-time
- Customer service
- Forklift
- Driving
- Annual leave
- Employee discount
Quick apply
3d
Pallet Dispatch Lead
British Ironwork Centre —Oswestry
- £14 an hour
- Weekend availability
- Forklift
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
3d
Sports Facility Maintenance Operative
Courtcraft Limited —Sandbach
- £26,000 - £31,200 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
2d
Maintenance Engineer
Bakkavor —Nantwich
- Maintenance
- English
- Continuous improvement
- Employee discount
- Life insurance
Service Operations & Business Support Manager
Iron & Fire Speciality Coffee Roaster —Shrewsbury
- From £32,000 a year
- Full-time
- Customer service
- Supervising experience
- IT
- Employee discount
Quick apply
6d
Hotel Housekeeping
Goldstone Hall and Gardens —Market Drayton
- £12.70 - £13.50 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- Free parking
- Flexible schedule
Quick apply
2d
Engineering Supervisor
Pickstock Telford Ltd —Telford
- Full-time
- Maintenance
- Organisational skills
- In-person
- Referral programme
Quick apply
1d
Maintenance Technician
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Maintenance
Skilled Sheet Metal Worker
Key Plant Automation Ltd —Leek
- Overtime
- Assembly
- Hand tools
- Free parking
Quick apply
1d
Oracle Site Reliability Engineer
Barclays —Knutsford
- Azure
- Oracle
- SQL
7d
Asbestos Consultant
SGS —Shrewsbury
- Full-time
- Microsoft Office
- Travel
- Computer skills
- Annual leave
Quick apply

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site reliability jobs near audlem, chs

Operations Manager (Service Management & Site Reliability)

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£55,000 - £60,000 a year

Benefits

Free parking
Health & wellbeing programme
Private dental insurance
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Cloud infrastructure
Azure
Customer service
Bash (Unix shell)
ITIL
Linux
Root cause analysis
Python
PowerShell
Active Directory

Full job description

Job Title: Operations Manager (Service Management & Site Reliability)

Location: Office-Based with Hybrid Optional
Department: Engineering / Platform & Service Operations
Reports to: Head of Engineering / Platform Services
Salary: Competitive (Market-aligned for Manchester)

Must have full right to work in UK

Located within 45 minutes of Knutsford

Company Overview

We build next-generation solutions for capturing and archiving regulated data from voice, messaging (e.g., WhatsApp, Teams), and operational technology systems. Our platform supports mission-critical compliance workloads for customers in financial services and other regulated industries, where availability, integrity, and auditability are essential.

Role Summary

We are seeking an experienced Operations Manager to act as the operational owner and Service Manager for a business-critical platform, while also managing the Customer Service (Level 1) function.

This role combines ITIL-based service management discipline, Site Reliability Engineering (SRE) principles, and people leadership to ensure high service availability, effective incident response, and continuous improvement across both customer-facing support and backend service operations.

You will have end-to-end accountability for live service operations, leading both the Service Engineering team and the Customer Service (L1) team, and owning service performance, platform reliability, operational risk, and financial stewardship.
Hands-on experience managing cloud platforms in critical, always-on environments is a mandatory requirement for this role.

Key Responsibilities

Service & Operational Ownership

Act as the named Service Manager for the platform, with full accountability for service performance, stability, and customer impact.
Own the service lifecycle, from operational readiness and go-live through live service management and continual improvement.
Define, own, and report against SLAs, SLOs, and operational KPIs across both customer service and service engineering functions.
Serve as the primary operational escalation point for internal stakeholders and key customers.

Customer Service (L1) Management

Lead and manage the Customer Service (Level 1) team, ensuring consistent, high-quality first-line support for customers.
Ensure effective triage, prioritisation, and escalation of incidents from L1 to Service Engineering.
Drive customer-focused service metrics, including response times, resolution quality, and customer satisfaction.
Establish training, coaching, and quality assurance processes to continually improve L1 service delivery.

Reliability, Availability & Incident Management

Own the end-to-end reliability and availability of a mission-critical, compliance-focused platform.
Apply SRE principles to reduce incidents, manage operational risk, and balance reliability with delivery velocity.
Lead major incident management, ensuring effective coordination, clear communication, and rapid service restoration.

ITIL-Aligned Service Operations

Lead Incident, Problem, Change, and Release Management in line with ITIL best practices.
Plan and execute on-premises software upgrades and platform changes, ensuring controlled delivery and minimal disruption.
Drive thorough root cause analysis (RCA) and ensure corrective actions are implemented and tracked to completion.
Maintain audit-ready service documentation, runbooks, and operational procedures.

Cloud Platform & Engineering Collaboration

Own operational oversight of cloud and hybrid platforms supporting critical customer services.
Work closely with Engineering, Product, and Security teams to ensure platforms are operationally ready, resilient, observable, and secure.
Ensure appropriate monitoring, alerting, capacity planning, and resilience controls are in place across Azure and hybrid environments.
Champion automation and Infrastructure-as-Code to reduce operational toil and improve reliability.

Budget & Cost Management

Own and manage the operations and service engineering budget, ensuring spend is forecast, controlled, and aligned to service outcomes.
Manage costs related to cloud infrastructure, on-premises upgrades, tooling, licensing, and third-party services.
Partner with Finance and Procurement to justify investment and identify cost-optimisation opportunities without compromising service reliability or compliance.

Leadership & Team Development

Lead, coach, and develop both the Customer Service (L1) and Service Engineering teams.
Establish structured onboarding, training, and progression paths to build resilient, high-performing teams.
Foster a culture of accountability, service excellence, and continuous improvement across operations.

What You Bring

Essential (Must-Have):

Proven experience managing cloud platforms in critical, always-on production environments.
Demonstrable experience owning or operating services where uptime, data integrity, and regulatory compliance are critical.

Required Experience & Skills:

Azure Certification.
Proven experience as an Operations Manager, Service Manager, or equivalent, with ownership of live services.
Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, and Continual Improvement.
Experience managing Customer Service / L1 support teams in a production environment.
Working knowledge of Site Reliability Engineering (SRE) principles and operational risk management.
Strong technical foundation across Azure, Windows Server, Linux (RedHat), Active Directory, networking, and scripting (PowerShell, Bash, or Python).
Experience delivering platform upgrades and managing production change in cloud and hybrid environments.
Experience owning operational budgets and cost centres.
Calm, structured leadership style with a strong focus on uptime, customer impact, deadlines, and service quality.
A genuine commitment to training, mentoring, and building high-performing operational teams.

Job Types: Full-time, Permanent

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site gym
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Application question(s):

Proven experience managing cloud platforms in critical, always-on production environments.

Demonstrable experience owning or operating services where uptime, data integrity, and regulatory compliance are critical.

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

site reliability jobs in audlem, chs

Operations Manager (Service Management & Site Reliability)

Workshop Fabricator / On-site Installer

Compliance and Site Services Manager

Skilled Ground Worker

Maintenance Manager

Engineering Technician

Maintenance Manager

Test Technician

Site Reliability Engineer

Yard Operative – TG Builders Merchants, Nantwich

Pallet Dispatch Lead

Sports Facility Maintenance Operative

Maintenance Engineer

Service Operations & Business Support Manager

Hotel Housekeeping

Engineering Supervisor

Maintenance Technician

Skilled Sheet Metal Worker

Oracle Site Reliability Engineer

Asbestos Consultant

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