Supply Chain Inbound Optimisation Coordinator
Contract type: Fixed Term Contract (12 Months)
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Entry level
Reports to: Will Poole (Network Operations Manager)
Application Closing Date: Thursday 6th August 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
As part of the Inbound Optimisation team, you will support the wider Supply Chain function by executing critical administrative and supplier-facing tasks to ensure the efficient inbound & storage of stock within our CFC network. You will work closely with internal Demand Planning, 3PL and analytics Teams, as well as external suppliers and Ocado Logistics Operations Teams. You must be a highly motivated self-starter with exceptional relationship management, organisation, and communication skills, backed by a strong eye for accuracy.
What you’ll do
Provide ongoing support to the Supply Chain Inbound Optimisation Team
Owning the Daily Inbound Smoothing and Purchase Order Rescheduling Tasks
Adjusting & uploading safety stock settings to support wider Supply Chain initiatives & business KPIs.
Collating data daily for reports used by the wider Inbound Optimisation Team to make key decisions.
Supporting Key Stock Holding initiatives by taking ownership of key reporting and actions.
Ability to work unsupervised and remotely when required
Collaborate internally and externally to support sustained business growth and achieve industry-leading key performance indicators (KPIs).
Undertake additional tasks as requested by management, in line with reasonable expectations.
This role encompasses various focus areas, which are likely to evolve as the business grows. It is a creative position that offers opportunities to develop a diverse set of skills, including communication and presentation, cross-functional collaboration, relationship building, cost-saving initiatives, and overall promotion of supply chain activities within the organisation.
Who you are
Minimum:
Excellent communication and coordination, with both internal and external stakeholders
Data analysis and reporting
Understanding of Supply Chain Principles
Strong organisation and time management skills
Takes a 'hands-on' approach with self-starting ability and proactive nature
Ability to influence effectively and build constructive working relationships across the business
A proactive team player, professional, polite, helpful and approachable and willing to share information, knowledge and skills with others. Ability to fit in and guide others in the team and wider business
Drive & enthusiasm, demonstrating the ability to work in a fast-pace environment, and be resourceful when faced with challenges
Ability to work under pressure, maintaining accuracy & keeping to deadlines
Excellent planning & organisational skills, planning and achieving results through effective change management
Confident decision maker who is able to work independently and on behalf of many others
Excellent written and verbal communication skills at all levels
Excellent PC skills, as well as proficiency in Microsoft Office (particularly Microsoft Excel) to at least intermediate level
Experience with the Google platform and all related functions (Google sheets, Google docs)
A customer focused outlook and the ability to see how day to day issues can impact the customer experience
Adaptable and flexible approach to the position, to support a 24/7 operation
Preferred (in addition to minimum)
Previous experience within Supply Chain and FMCG environment
Operational warehouse / logistics experience
Experience in the e-commerce sector
Formal Supply Chain qualification(s)
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at [email protected] and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
