Community support specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Customer Service Representative - Basingstoke
Diligenta —Basingstoke
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Quality Improvement Assessor
Dingley's Promise —Newbury
- £26,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Communication skills
Quick apply
1d
Social Worker
NHS Professionals —Basingstoke
- £24.61 an hour
- Temporary
- Hospital
- Supervising experience
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
8d
Tech/Data Support Officer
Dingley's Promise —Newbury
- £22,000 a year
- Part-time
- Hybrid work
- Data entry
Quick apply
1d
Insurance Advisor
Howden Group Holdings —Basingstoke
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
12d
Lead Mental Health Practitioner
Inclusion Education —Basingstoke
- £26,400 a year
- Part-time
- Management
- Writing skills
- Master's degree
Quick apply
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Receptionist/Administrator
Operose Health —Basingstoke
- £24,960 a year
- Full-time
- Microsoft Word
- Computer literacy
- Front desk
- Annual leave
Quick apply
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Travel
- Communication skills
Identity & Access Specialist
The AA —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
2d
School Engagement Specialist
The School Outreach Company —Newbury
- £25,500 - £28,000 a year
- Part-time
- In-person
- Communication skills
- School
- Flexitime
- Flexible schedule
Quick apply
14d
PCN Care Co-ordinator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Care plans
- Communication skills
6d
Community Projects Assistant
Action Hampshire —Winchester
- £24,273 a year
- Part-time
- Hybrid work
- Research
- Quality control
- Travel
- Employee assistance programme
- Life insurance
Quick apply
13d
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
BNG Consultant
AECOM —Basingstoke
- Full-time
- Hybrid work
Youth Counsellor
Surrey and Borders Partnership NHS Foundation Trust —Guildford
- £41,957 - £50,387 a year
- Full-time
5d
Smokefree Cancer Pathways Implementation Lead
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
5d
Support Worker
Community Integrated Care —Basingstoke
- £13.12 an hour
- Full-time
- Communication skills
Quick apply
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply

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community support specialist jobs near basingstoke, eng

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

community support specialist jobs in basingstoke, eng

Second Line Support

Customer Service Representative - Basingstoke

Quality Improvement Assessor

Social Worker

Tech/Data Support Officer

Insurance Advisor

Lead Mental Health Practitioner

Customer Success Assistant

Receptionist/Administrator

Customer Account Support Specialist

Identity & Access Specialist

School Engagement Specialist

PCN Care Co-ordinator

Community Projects Assistant

Project Coordinator

BNG Consultant

Youth Counsellor

Smokefree Cancer Pathways Implementation Lead

Support Worker

Associate Application Analyst

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