Complaints manager Work, Jobs in Billingham, Dur (with Salaries)

Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
7d
Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
Assistant Manager
umami —Middlesbrough
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Assistant Manager
The Isaac Wilson —Middlesbrough
- £28,600 - £31,200 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Clinical Delivery Lead (DAR31)
Cora Health —Durham
- £57,406 - £61,156 a year
- Full-time
- Continuous improvement
- In-person
- Leadership
- Employee assistance programme
- Employee discount
13d
RISE Adviser - North East - Secondary adviser
Department for Education —Darlington
- £600 a day
- Part-time
- English
- Maths
- Presentation skills
5d
Full Time Cinema Manager
Roxy Movies Middlesbrough —Middlesbrough
- £21,060 - £35,100 a year
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick apply
7d
Care Home Manager
Oaklands Manor Care Home Ltd —Cleveland
- £50,000 - £65,000 a year
- Full-time
- Management
- Medication administration
- Nursing home
Quick apply
2d
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
9d
Policy Adviser - Contingency Planning Unit (Non-Banks)
HM Treasury —Darlington
- £34,820 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexitime
9d
Property Manager
A3 Homes LLP —Middlesbrough
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Data entry
- Flexitime
Quick apply
6d
Home Manager/Stockton-on-Tees/From £50,000
Hill Care —Stockton-on-Tees
- From £50,000 a year
- Full-time
- Free parking
- Flexible schedule
Quick apply
Tenancy and Client Relationship Manager
Hackett Property Ltd —Sunderland
- £16,523 a year
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
6d
Property Manager
Safe & Secure Properties —Houghton le Spring
- £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Employee discount
Quick apply
MoSMed CDT Manager
Durham University —Durham
- £38,784 - £46,049 a year
- Part-time
- University
- No degree
- IT
- Annual leave
- Employee assistance programme
1d
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Packaging Development Manager
KP Snacks —Billingham
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
13d
Home Manager
Hill Care —Northallerton
- £60,000 a year
- Full-time
- Nursing
- Supervising experience
- Human resources
- Free parking
- Flexible schedule
Quick apply
7h
Deputy QA Manager
Prima Cheese —Seaham
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme

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Complaints and Information Governance Manager (Data Protection Officer)

Darlington Borough Council -
Durham

Apply Now

Job details

Permanent | Full-time
£50,000 - £54,495 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Car scheme

Qualifications

Presentation skills
IT
AI
Leadership

Full job description

Hours and Pay

Salary

£51,356 to £54,495 per annum (pay award pending)

Salary Band

Over £50,000

Post Type

Permanent

Hours Per Week

Full time

Job and Application details

Categories

Executive / Managerial

Directorate

N/A

Published Date

07/07/2026

Closing Date

22/07/2026

Lead Governance. Drive Improvement. Make a Difference.

We are looking for an experienced Complaints and/or Information Governance Manager to lead and manage Darlington Borough Council’s Complaints and Information Governance Team. This is a rare and rewarding opportunity for an individual with substantial experience in complaints management, information governance, data protection and organisational assurance. You will play a pivotal role in ensuring the Council meets its statutory obligations, promotes transparency, and delivers excellent services.

Reporting to the Assistant Director Law and Governance, this role involves managing a team who deal with Freedom of Information requests, Subject Access Requests, Environmental Information Regulation Requests and handle all of the Council’s Corporate, Adult and Children’s Social Care, Housing and Public Health complaints. This post is the central point of contact for the Local Government and Housing Ombudsmen and the Information Commissioner’s Office (ICO) and therefore it is essential that applicants have experience of either complaints or information request handling and management, budget management, policy development and implementation, and staff management.

As the Council's statutory Data Protection Officer, you will provide strategic leadership on data protection and information rights, support organisational compliance, and act as a key adviser to senior leaders, elected members and service managers. It is therefore essential that applicants possess detailed knowledge of data protection requirements and a comprehensive understanding of the statutory requirements of local authorities.

You will also have responsibility for producing management information, governance reports and annual assurance reports for senior leaders and elected members to support corporate governance, risk management and assurance arrangements.

Our Complaints and Information Governance Team is small and the workload is varied. If you are a team player with good listening, coaching and leadership skills then we would love to hear from you.

The role offers a great opportunity for a complaints or information governance professional who already has experience in some areas of the team’s work to further develop. We are not expecting fluency in all areas, but the successful person will need to be able to develop an understanding of all areas of work and be able to oversee and help members of the team as necessary.

Experience of acting as a DPO or deputy DPO is desirable, but not essential, as there will be many opportunities to develop experience in this area.

The working arrangements are flexible. The office base is the Town Hall in Darlington with the opportunity to work from home on an agile basis, in line with the requirements of the team.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexi-time scheme
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Vivup employee benefit app and Lifestyle Savings
Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

For detailed information on this role, please refer to the Role Profile and Person Specification.

General Information for Applicants:

For a further informal discussion and any queries around the role profile and jobs itself please contact Amy Wennington, Assistant Director on 01325 405490.

If you have any further questions regarding applying for this role or the questions , please contact the HR Support team on 01325 403217 or [email protected].

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [email protected] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

Apply Now

Refine Your Search

complaints manager jobs in billingham, dur

Complaints and Information Governance Manager (Data Protection Officer)

Operations Manager

Assistant Manager

Assistant Manager

Clinical Delivery Lead (DAR31)

RISE Adviser - North East - Secondary adviser

Full Time Cinema Manager

Care Home Manager

Crime in Prison Coordinator

Policy Adviser - Contingency Planning Unit (Non-Banks)

Property Manager

Home Manager/Stockton-on-Tees/From £50,000

Tenancy and Client Relationship Manager

Property Manager

MoSMed CDT Manager

Arrears Executive

Packaging Development Manager

Business Administrator

Home Manager

Deputy QA Manager

I want to receive the latest job alerts for complaints manager in billingham, dur

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