Client services representative Work, Jobs in Birmingham, Eng (with Salaries)

Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
7d
Tenant Liaison Officer
Liberty —Birmingham
- £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Scheduler
Wates —Birmingham
- Customer service
- Microsoft Office
- Organisational skills
1d
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
1d
Sales Representative
RKGKE Solutions Ltd —Birmingham
- £25,420 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Business development
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Customer Support Advisor - Maternity Cover
Lesters Packaging —Burntwood
- £27,700 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Sick pay
Quick apply
Outbound Sales Representative
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Field Sales Representative - Ferrero Grocery
Field Sales Solutions —Nechells
- £27,000 - £29,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
7d
Telephone Sales Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Sales Development Representative
GT Marketing —Birmingham
- From £24,420 a year
- Part-time
- Customer service
- English
- Organisational skills
- Flexitime
- Work from home
Quick apply
7d
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Access
- Travel
- Annual leave
- Work from home
Quick apply
Foodservice Sales Representative
MAHARANI FOODS —Birmingham
- Sales
- Customer service
- English
- Free parking
Quick apply
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Parking & Traffic Management Patroller
APCOA PARKING (UK) LTD —Birmingham
- £12.71 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
Quick apply
Internal Sales Representative - Nuneaton
GRS Group —Nuneaton
- £23,000 - £27,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
10d
Solar PV Sales Representative
Eco Homes Birmingham Ltd —Birmingham
- £24,420.00 - £82,488.92 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Payroll Specialist - Systems Implementation & Transformation
The Mercian Trust - HR & Payroll —Walsall
- £49,282 - £54,495 a year
- Analysis skills
- School
- Employee discount
9d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Student Induction and Community Officer - 12 month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
6d

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client services representative jobs near birmingham, eng

Client Services Representative

Moneycorp -
Coventry

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Private medical insurance

Qualifications

Customer service
Word processing
English
Organisational skills
IT
Banking

Full job description

Who We Are

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported $1tn+ of payment volume, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and our proprietary technology.

Moneycorp is a place where energy, commitment, and collaboration are core to our values of shared success. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a global business.

Role Purpose

You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions, ensuring their concerns and queries are put at ease by the positive, friendly voice at the other end of the phone.

You will provide exceptional support and service to clients by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

Key Responsibilities

Customer Queries

The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
Tracking down information for colleagues in various business areas
Ensuring all customer communications are logged appropriately and referred to other business units where required
Taking personal ownership over the customer experience
Ensuring customers receive great service and leave satisfied
Handling customer escalations where needed and resolve complaints appropriately

Customer loyalty

Speaking positively and enthusiastically about the company and its products and services
Ensuring that a professional company and brand image is provided at all times to customers and colleagues
Providing professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty.

Maintain company standards

Ensuring all original documentation received is recorded, scanned and archived.
Complying with our policies and procedures at all times.
Actively looking for business improvements and taking to management what you find

Ensure all tasks are dealt with in line with team KPIs

Diving into our payments/client database, to discover whether or not we’re meeting the needs of our customers
Handling and reporting our -hopefully very few- complaints
Liaising with banks on payment queries
Preparing documents for the Legal department
Dealing with charges and refunds and overrides

Provide additional assistance where necessary

Assisting with project work › helping with the testing and development of new systems/processes.

Skills & Experience

Experience in a customer service / middle office role would be great, but not a necessity if you’re a quick learner
Experience communicating with customers via telephone and email
Excellent English, written and verbal is essential
Excellent and empathetic listener
Good organisational skills, notably prioritisation and attention to detail
Strong numerical skills
IT literate, good with word processing, spreadsheet and email packages

Personal Attributes

Approachable and personable
Positive demeanour
Professional
Takes initiative
Enjoys working as a team
Calm under pressure and enjoys a fast-paced environment

What We Can Offer You:

This is a full-time, permanent position with an opportunity to work on a hybrid basis within the Client Services team in our Coventry office.

What you get in return: This role offers a competitive salary and bonus, plus a benefits package including private medical health insurance.

Interested?

If this role sounds like a good fit for you, please click on the “Apply Now” button to submit your application.

For discover more about Moneycorp and how we’re leading the way in global payments and currency risk management, please visit our News Hub and various social media platforms Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn.

Fostering a culture of belonging and inclusivity

We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through Employee Engagement initiatives and value champion networks.

Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce.

Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

Apply Now

Refine Your Search

client services representative jobs in birmingham, eng

Client Services Representative

Tenant Liaison Officer

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Scheduler

Telesales Representative/ Admin

Sales Representative

Customer Support Advisor - Maternity Cover

Outbound Sales Representative

Field Sales Representative - Ferrero Grocery

Telephone Sales Executive

Sales Development Representative

Sales Development Representative - Digital Commerce

Foodservice Sales Representative

Senior Claims Handler - Commercial & Schemes

Parking & Traffic Management Patroller

Internal Sales Representative - Nuneaton

Solar PV Sales Representative

Payroll Specialist - Systems Implementation & Transformation

Branch Manager, Kurt Geiger, Birmingham Airport

Student Induction and Community Officer - 12 month maternity cover contract

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