Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
5d
Operational Data Improvement Officer
Platform Housing Group —Birmingham
- Up to £34,845 a year
- Full-time
- Remote
- Travel
- Analytics
- Annual leave
Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
4d
Care Compliance Audit Officer - Care Home
Royal Star & Garter —Solihull
- £33,056 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
3d
Security Officer
ABM UK —Birmingham
- £12.70 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
10d
Security Guard
4th Battalion Security Ltd —Birmingham
- Up to £12.71 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
11d
OCC Communications Officer
Warwickshire Police —Warwick
- £36,505 a year
- 12 hour shift
- Free parking
- Annual leave
Retail Loss Prevention Officer
BidvestNoonan —Birmingham
- £12.91 an hour
- Full-time
- Computer literacy
- English
- Front desk
- Annual leave
Quick apply
Dedicated CCTV Relief Officer
ABM UK —Lichfield
- £13.10 an hour
- Part-time
- Analysis skills
- First Aid Certification
- Computer skills
- Employee discount
Quick apply
10d
HR Officer
Bright Outcomes Ltd —Leamington Spa
- £35,000 - £38,000 a year
- Part-time
- Hybrid work
- Human resources
- Recruiting
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
1d
Information and Research Officer (Member Services)
Police Federation of England and Wales —Birmingham
- £17,000 - £21,000 a year
- Part-time
- Research
- Databases
- Administrative experience
Quick apply
3d
Security Officer
Sandwell and West Birmingham NHS Trust —Birmingham
- £25,760 - £27,476 a year
- 12 hour shift
- Computer literacy
- Conflict management
- Computer skills
1d
Logistics Security Officer
Mitie —Birmingham
- £13 - £23 an hour
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Security Officer
ABM —Birmingham
- £12.70 an hour
- Full-time
- Customer service
- Annual leave
Assistant Facilities Manager
School of Coding —Birmingham
- £33,000 - £38,000 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
19h
Data Governance & Compliance Officer
National Express West Midlands —Birmingham
- Up to £55,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
13d
UK - Environmental Manager, Walsall ERF
Encyclis —Birmingham
- Full-time
- Computer literacy
- English
- Maths
Premises Officer/Site Manager - Soft Services
BAM UK & Ireland —Solihull
- £15.50 - £16.00 an hour
- Monday to Friday
- Travel
- Contracts
- In-person
5d

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control officer jobs near birmingham, eng

Call Handling & Dispatch

West Midlands Police -
Birmingham

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Job details

Full-time
£28,914 - £32,613 a year

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 35 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role. If you are successful at the recruiter review stage and invited to schedule an Assessment Centre, please note that the dates visible are the only dates being offered. Due to the group assessments, availability of our assessors and volume of candidates, we cannot accommodate individual requests for dates. Please also note that once your invitation is received, you will have 10 days to schedule your assessment centre.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

control officer jobs in birmingham, eng

Call Handling & Dispatch

Medical and Administration Officer (term-time plus 2 weeks)

Operational Data Improvement Officer

Customer Service Assistant

Care Compliance Audit Officer - Care Home

Security Officer

Income Collection Officer

Security Guard

OCC Communications Officer

Retail Loss Prevention Officer

Dedicated CCTV Relief Officer

HR Officer

Information and Research Officer (Member Services)

Security Officer

Logistics Security Officer

Security Officer

Assistant Facilities Manager

Data Governance & Compliance Officer

UK - Environmental Manager, Walsall ERF

Premises Officer/Site Manager - Soft Services

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Be the calm in the chaos. Be the voice that makes a difference.

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What We're Looking For

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Recruitment Process

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