Front of house sales/customer service Work, Jobs in Birmingham, Eng (with Salaries)

Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
8d
Floor Restaurant Supervisor
The Lewisham at Dartmouth Golf Course —West Bromwich
- From £12.70 an hour
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
PADEL CLUB Front of House reception
Padel 7 —Dudley
- £12.70 an hour
- Part-time
- Bilingual
- Hospitality
- Sales
- Free parking
- Store discount
Quick apply
11d
Padel Club - Front of House (Part Time - Evenings)
Padel Squared —Warwick
- £13 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
2d
Front of House Staff
Vera Lounge —Warwick
- From £108 a day
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
3d
Front of House Staff
Christopher's & The Peel Hotel —Tamworth
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
4d
Food, Beverage and Retail Assistant - Campus Services - 104608 - Grade 2
University of Birmingham —Birmingham
- £24,097 - £25,203 a year
- Weekend availability
- University
- IT
- Communication skills
- Annual leave
- Sick pay
2d
Future Talent Traineeship Programme - Solihull
Tesla —Solihull
- Weekend availability
- Sales
- Driving
- Travel
4d
Duty Manager
Customer First Venue Services Ltd —Birmingham
- £27,331.20 a year
- Full-time
- In-person
- Health & wellbeing programme
Quick apply
5d
Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter)
Birmingham Museums Trust —Birmingham
- £27,597.00 - £27,597.76 a year
- Full-time
- Bar
- Sales
- Organisational skills
4d
Future Talent Traineeship Programme - Wolverhampton
Tesla —Wolverhampton
- Weekend availability
- Sales
- Driving
- Travel
4d
Deputy Manager
Hollywoodbowlgroup —Birmingham
- Up to £30,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
4d
Customer Experience Manager
Sainsbury's —Redditch
- £32,700 a year
- Management
- Leadership
- Employee discount
Student Experience Team Member
Unite Students —Birmingham
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Event Co-ordinator/Manager
SweatPretty —Birmingham
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
Front of House Supervisor
Hollybush Garden Centre —Wolverhampton
- £12.21 - £13.50 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
Restaurant Manager
Radhe foods Ltd —Birmingham
- £31,300.00 - £45,209.80 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
5d
Vehicle Appraiser (Wed-Sun)
BCA —Walsall
- £14.11 an hour
- Employee assistance programme
- Employee discount
Quick apply
5d
Salon Receptionist & Luxury Beauty Consultant (Part-Time)
Michelle Lawley —Wolverhampton
- From £12.71 an hour
- Part-time
- Sales
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Vehicle Appraiser
BCA —Swadlincote
- £14.11 an hour
- Monday to Friday
- Employee assistance programme
- Employee discount
Quick apply

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Receptionist & Front of House Coordinator

Davidson Estates
Birmingham

Quick apply

Job details

Full-time
£25,000 a year
8 days ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
Organisational skills
Front desk
IT
Communication skills
Time management

Full job description

Job description:

Hours: 37.5 hours per week
Working Pattern: Monday to Friday, plus every other Saturday (with a half-day in lieu during the week)

Purpose of the Role

To act as the first point of contact for all clients, applicants, tenants, landlords, buyers and contractors while ensuring the smooth day-to-day running of the office. The Receptionist & Front of House Coordinator will lead the management of all incoming sales and lettings enquiries, coordinate staff diaries, and provide administrative support to the negotiators and management team.

This is a key client-facing role and requires a professional, organised and proactive individual who can create an exceptional first impression of Davidson Estates.

Key Responsibilities

Front of House & Customer Service

Meet and greet all visitors to the office in a professional and welcoming manner.
Answer and direct incoming telephone calls efficiently.
Respond to general email enquiries and website leads.
Manage the office reception area, ensuring it is always presented to a high standard.
Handle client queries and direct them to the appropriate department.

Sales & Lettings Enquiries

Take ownership of all incoming sales and lettings enquiries.
Qualify applicants and register their requirements.
Book valuations, viewings and appointments for negotiators.
Maintain accurate applicant records within the CRM system.
Ensure all enquiries are followed up promptly and efficiently.
Assist in generating viewing opportunities and valuation appointments.

Diary Management

Manage and coordinate negotiator diaries.
Schedule valuations, viewings, inspections and meetings.
Optimise diary efficiency to maximise appointments and opportunities.
Assist in organising team meetings and client appointments.

Administrative Support

Support negotiators and managers with day-to-day administration.
Assist with preparing property details and marketing materials.
Maintain accurate records on Jupix and other company systems.
Scan, upload and organise documentation.
Manage incoming and outgoing post.
Order office supplies and maintain office stock levels.

Office Operations

Support the smooth running of the office.
Liaise with contractors, suppliers and utility providers where required.
Assist with maintaining company compliance procedures.
Support marketing campaigns and office events where required.

Key Skills & Experience

Essential

Excellent telephone manner and communication skills.
Strong organisational and time management skills.
Professional appearance and presentation.
Ability to multitask in a fast-paced environment.
Good IT skills including Microsoft Office.
Strong attention to detail.
Positive, proactive and team-focused attitude.

Desirable

Previous estate agency experience.
Experience using Jupix or similar CRM systems.
Customer service or reception experience.
Knowledge of the local property market.

Key Performance Indicators (KPIs)

Speed of response to enquiries.
Number of enquiries converted into viewings and valuations.
Diary utilisation and appointment efficiency.
Accuracy of CRM records and data entry.
Client service and customer feedback.
General office organisation and administration standards.

Team Performance Bonus

A quarterly bonus may be paid where departmental targets are achieved, including:

Compliance targets achieved.
Tenancy progression timescales met.
Audit scores maintained.
Company revenue and profitability targets achieved.

Bonus amount to be determined by the Directors based on departmental and company performance.

Benefits

£25,000 basic salary.
20 days annual leave plus bank holidays.
Half-day in lieu for every other Saturday worked.
Ongoing training and development.
Opportunity to progress within a growing independent agency.
Free parking.

Reporting To

Lettings Manager / Head of Sales & Lettings

Department

Sales & Lettings

Work Location: In person

Pay: £25,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

front of house sales/customer service jobs in birmingham, eng

Receptionist & Front of House Coordinator

Floor Restaurant Supervisor

PADEL CLUB Front of House reception

Padel Club - Front of House (Part Time - Evenings)

Front of House Staff

Front of House Staff

Food, Beverage and Retail Assistant - Campus Services - 104608 - Grade 2

Future Talent Traineeship Programme - Solihull

Duty Manager

Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter)

Future Talent Traineeship Programme - Wolverhampton

Deputy Manager

Customer Experience Manager

Student Experience Team Member

Event Co-ordinator/Manager

Front of House Supervisor

Restaurant Manager

Vehicle Appraiser (Wed-Sun)

Salon Receptionist & Luxury Beauty Consultant (Part-Time)

Vehicle Appraiser

I want to receive the latest job alerts for front of house sales/customer service in birmingham, eng

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