Hotel guest services manager Work, Jobs in Birmingham, Eng (with Salaries)

Conference and Events Operations Manager
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £48,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Housekeeping Manager Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham
YourPerfectStay —Birmingham
- £45,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
11d
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Microsoft Office
- Hotel
- IT
Quick apply
3d
Senior Operations Manager
The Great Barr Hotel —Birmingham
- £36,000 - £38,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick apply
4d
Hotel Manager - F & B, Accommodation: Visa sponsorship provided if required on selection
InSoft Solutions —Birmingham
- £24,420 - £44,000 a year
- Full-time
- Bilingual
- Hospitality
- English
- Store discount
- Employee discount
Quick apply
Assistant Manager Front of House
Forest of Arden Hotel & Country Club —Birmingham
- £30,385 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Referral programme
Quick apply
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Office Manager
Nuvo Hotel Group Ltd —Birmingham
- £16 - £18 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
Quick apply
Guest Service Manager (F&B - Flexible Contract)
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £14.37 an hour
- Part-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
3d
Senior Conference & Events Sales Coordinator
The Grand Hotel, Birmingham —Birmingham
- £31,000 a year
- Full-time
- Sales
- Hotel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
2d
Meeting & Events Operations Manager (Cluster)
Windmill Village Hotel —Coventry
- From £33,000 a year
- Full-time
- Bar
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Conference and Banqueting Manager
Hilton —Birmingham
- £28,045 a year
- Full-time
- Employee stock purchase plan
- Annual leave
10d
Resturant manager
Heavenly desserts —Birmingham
- £24,420.00 - £47,317.84 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Store discount
- Employee discount
Quick apply
10d
Front Office Manager
Voco St. Johns —Solihull
- From £32,000 a year
- Weekend availability
- Hotel
- Organisational skills
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
9d
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Food & Beverage Manager
Radisson Hotel Group —Birmingham
- Full-time
- Hotel
- IT
- Communication skills
- Employee discount
Quick apply
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
OPERATIONS MANAGER
Merlin Entertainments —Birmingham
- From £33,000 a year
- Weekend availability
- Resort
12d

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Conference and Events Operations Manager

Aloft Birmingham & Eastside Rooms Conference Centre
Birmingham

Quick apply

Job details

Full-time
Up to £48,000 a year

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Sick pay

Full job description

Job Ref: INT25473

Branch: Aloft Birmingham Eastside Rooms Conference Centre

Location: Aloft Hotel Eastside Rooms Conference Centre, Birmingham

Salary/Benefits: Salary up to £48,000 per annum, with excellent benefits.

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 25/06/2026

Closing date: 06/08/2026

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Who We Are

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels.

The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham’s iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We’re all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms.

Aloft Birmingham Eastside The Eastside Rooms is a Disability Confident Employer.

About the Role

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced conference and events environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations. You will contribute to the strategic direction of the Eastside Rooms while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the Directer of Operations and heads of departments, you will help create a culture of accountability, continuous improvement and service excellence.

The Role

In this position, you will have a direct impact on how the Conference and Events space operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the department, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

What We’re Looking For

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a high-volume CE operations or other hospitality environment, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.

What You Can Expect from Us

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

Hotel discounts portfolio wide – staff rates and up to 50% discount on food beverage and spa
Subsidised meals on duty
Paid breaks
Financial contribution towards childcare from day 1 of employment up to age 12
Annual wellbeing allowance of up to £500
A minimum of 33 days holiday
Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
Wagestream – stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
24/7 access to our employee assistance programme
Company sick pay - giving you piece of mind when you need it the most
Annual reviews for salary and employee benefits
Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
A genuine commitment to your personal and professional growth through our excellent Learning Development offerings
Regular recognition of your contribution, including team appreciation days and events, monthly and annual awards and on-the-spot rewards

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone (0121 820 6000) or email ([email protected])

Why Join Aimbridge?

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career.

If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.

Apply today and take your next step with Aimbridge Hospitality EMEA.

Aloft Birmingham Eastside The Eastside Rooms is a Disability Confident Employer.

Quick apply

Refine Your Search

hotel guest services manager jobs in birmingham, eng

Conference and Events Operations Manager

Housekeeping Manager Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham

Hotel Manager

Senior Operations Manager

Hotel Manager - F & B, Accommodation: Visa sponsorship provided if required on selection

Assistant Manager Front of House

Guest Relation Manager

Office Manager

Guest Service Manager (F&B - Flexible Contract)

Senior Conference & Events Sales Coordinator

Reception Supervisor

Meeting & Events Operations Manager (Cluster)

Conference and Banqueting Manager

Resturant manager

Front Office Manager

People Operations Manager

Cleaning Manager

Food & Beverage Manager

Front Desk Manager

OPERATIONS MANAGER

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