Senior warehouse Work, Jobs in Birmingham, Eng (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
12d
Senior Operations Support Shift Manager - Multiple Warehouse Functions
Alliance Healthcare —Birmingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Warehouse & Customer Service Assistant
Warwick Batteries UK Ltd —Warwick
- From £26,500 a year
- Full-time
- Heavy lifting
- Customer service
- Computer literacy
- Free parking
Quick apply
1d
Head of Warehouse (Interim)
PHSGroup —Birmingham
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Employee discount
6h
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- English
- Team management
- Communication skills
Food Procurement Manager
Golden Delight Foods —Birmingham
- £37,000 - £45,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
1d
Head of Warehouse (Interim)
PHS Group —Birmingham
- Monday to Friday
- Continuous improvement
- Training & development
- Leadership
- Employee discount
1h
Inventory and Optimisation Manager
Arvato Bertelsmann Supply Chain Solutions —Birmingham
- £53,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Head of Warehouse and Logistics
Workwear Uniform Group Ltd —Oldbury
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Customer and Trading Manager - Nightshift
Sainsbury's —Birmingham
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
4h
General Manager - Parts Logistics
Unipart —Tamworth
- £80,000 - £95,000 a year
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
13d
Graduate Operations Coordinator
CJ Recruitment —Beoley
- £28,000 - £35,000 a year
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
7d
Distribution Centre Support Manager
Mondelēz International —Minworth
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Night Shift Supervisor
Villeroy & Boch —Armitage
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Shift Manager
HeliosX —Leamington Spa
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Product Recovery Lead
Loaf —Nuneaton
- English
- Continuous improvement
- Quality control
- Employee assistance programme
- Employee discount
Quick apply
Senior Yard & Warehouse Operative
A W Baxter Ltd —Wolverhampton
- £14 - £16 an hour
- Full-time
- Management
- Forklift
- Warehouse experience
Quick apply
14d
Workshop Supervisor, Solihull
Tesla —Solihull
- Day shift
- English
- Microsoft Office
- Analysis skills
4h
Senior Manager - Supply Chain
KPMG —Birmingham
- Full-time
- Business development
- Travel
- Mentoring
Graduate Operations Coordinator
Mindful Chef —Redditch
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Quick apply
13d

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Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
12 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior warehouse jobs in birmingham, eng

Senior Customer Service Advisor

Senior Operations Support Shift Manager - Multiple Warehouse Functions

Warehouse & Customer Service Assistant

Head of Warehouse (Interim)

Operations Supervisor, Quick Commerce

Food Procurement Manager

Head of Warehouse (Interim)

Inventory and Optimisation Manager

Head of Warehouse and Logistics

Customer and Trading Manager - Nightshift

General Manager - Parts Logistics

Graduate Operations Coordinator

Distribution Centre Support Manager

Night Shift Supervisor

Shift Manager

Product Recovery Lead

Senior Yard & Warehouse Operative

Workshop Supervisor, Solihull

Senior Manager - Supply Chain

Graduate Operations Coordinator

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