Service support administrator Work, Jobs in Birmingham, Eng (with Salaries)

Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
8d
Bank Medical Records Administrator
Spire Healthcare —Birmingham
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
2d
HR Administrator
Edgbaston Priory Club —Birmingham
- From £5,491.20 a year
- Part-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
7d
Customer Service Advisor
Equans —Birmingham
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
1d
Administrator - Property & Facilities
Listers —Solihull
- Up to £29,000 a year
- Part-time
- Maintenance
- Organisational skills
- IT
- Employee discount
- Life insurance
Administrator
Bupa —Solihull
- £26,900 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
8d
Utilities Administrator
Smart Move Supported Housing Ltd —Birmingham
- £13 - £14 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
1d
Office Administrator
AJM Healthcare —Birmingham
- Full-time
- Organisational skills
- Free parking
- Annual leave
Quick apply
15h
Compliance Coordinator
non violentiam cic —Birmingham
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
8d
General Accounts Administrator
McDermott Civil & Engineering Ltd —Aston
- Part-time
- English
- Microsoft Office
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
5d
Office Administrator
Expectations UK —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
Office Administrator
Focus Housing Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
12d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Office Assistant (Part Time)
Carter Jonas —Birmingham
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Referral programme
Commercial Support Administrator
EMR Group —Wednesbury
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
Funeral Arranger/Administrator
C.Bastock Ltd —Birmingham
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
Office Manager/Administrator
Systec Fire Engineering Limited —Birmingham
- £25,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- Human resources
- Free parking
Quick apply
7d
Sales Administrator/PA to Director
Sigma Occupational Health Ltd —Harborne
- £26,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
11h
Business Support Administrator (Risk and Capabilities Unit)
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
9d

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service support administrator jobs near birmingham, eng

Service Administrator/Co-ordinator

RDS Limited -
Birmingham

Quick apply

Job details

Temp to perm | Full-time | Fixed term contract
£26,000 - £28,000 a year
8 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
Administrative experience
Continuous improvement
Business Administration

Full job description

Role Purpose

The Service Administrator plays a key role in supporting the service operation of the business, ensuring the efficient coordination of engineers, accurate administration of service jobs, and high levels of customer satisfaction. This role acts as a central point of contact between customers, engineers, suppliers, and internal teams, helping to keep service activities running smoothly and compliantly.

Tasks within Role

Working within the service department being reactive to all client’s requirements i.e quotations, reactive raising/involvement, problem solving and escalations.
Working and operating with a number of different systems from a RDS perspective and also client perspective. (Client Portals).
Working to tight deadlines, KPI’s and SLA’s for a number of different clients, working to an end goal of delivering on all set targets both internally and externally.
Point of contact for the engineer base from an operational perspective i.e supplier control and part control.
Working closely with the existing service director, supporting them in ensuring all previous day worksheets are compiled, remedials works or job resolution are concluded for the relevant next stages of that task.
Dealing and working with our supply chain, issuing of order numbers and control purchases for delivery right through to issue to frontline engineers.
Compliance and quality control using existing tools i.e auditing and training, be able to check and monitor engineer worksheets to a point of delivering better information and task completion.
Be instrumental in ensuring and delivering maintained levels of quality, efficiency and profitability within all aspects of day to day works.
Pivotal in providing clarity, resolution, transparency between frontline to back office within day to day scheduled works & reactive works.

Day to Day Function/Tasks

Engineer liaison
Client & Supplier Liaison
Portal updates/Back-office Job Systems and updates
Engineer Timesheets (to be discussed)
Job scheduling/Job arrangement

Key Responsibilities

Working within a multitude of different back-office systems and client portals ensuring delivery and adherence of timescales/deadlines and key operational updates.
Serve as an escalation point for internal/external customers/frontline engineers, coordinating across all internal teams to ensure issue resolution is completed in a timely manner.
To provide support to RDS Frontline Technician’s, to take calls covering a wide scope of situations across a broad scope of product types, a multitude of varying manufactures and bespoke industrial configurations.
To be able to liaise and remedy service-related issues, in the quickest and most cost-effective conclusion or to be able to establish a clear route for conclusion using the existing RDS internal infrastructure.
Use internal system software to commission and troubleshoot day-to day work.
To be able to determine and define clear deliverables, roles and responsibilities for staff members required for the specific ongoing works.
Once fully trained, you will join the out-of-hours emergency standby rota on a roughly 1-in-10 rotation.

Skills

Ability to demonstrate an approach of continuous improvement across all areas of the department/business
Ability to diffuse and resolve issues in a timely manner within a service arena.
Ability to understand and implement compliance documentation and disrepute to all required staff.
Ability to be able to work and navigate around various IT based platforms that are pivotal to day-to-day operation.
Ability to work with a very reactive environment and be able to adapt and multitask with whatever challenge/tasks the working day can create.
To be able to understand, give guidance and possibly implement regularity directives, to be ahead of all industry standards and industry/market trends.
Resolve and respond to customer issues and enquiries
Assist and support technicians in executing their day-to-day tasks.
Strong sense of personal accountability regarding decision-making.
Experience working in a high-level collaborative environment and promoting a teamwork mentality to resolve issues in a timely and effective manner.
Ability to work independently applying your knowledge into the role to benefit the department/team whilst enhancing your personal development.
Be comfortable and able to work within a fast pace, fast changing environment/department.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Birmingham B30 3HX: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you live within a 10 radius of the office (B30 3HX)

Experience:

Administrative: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service support administrator jobs in birmingham, eng

Service Administrator/Co-ordinator

Bank Medical Records Administrator

HR Administrator

Customer Service Advisor

Administrator - Property & Facilities

Administrator

Utilities Administrator

Office Administrator

Compliance Coordinator

General Accounts Administrator

Office Administrator

Office Administrator

Field Service Administrator

Office Assistant (Part Time)

Commercial Support Administrator

Funeral Arranger/Administrator

Customer Service Administrator (TRA)

Office Manager/Administrator

Sales Administrator/PA to Director

Business Support Administrator (Risk and Capabilities Unit)

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