Technical account Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
8d
IT Support Specialist
XDM Business & Technology —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Computer networking
- Communication skills
- Health & wellbeing programme
Quick apply
18h
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
9d
IT Technician
MR MOBILE & TECH LIMITED —Nuneaton
- £41,700 a year
- Full-time
- Computer literacy
- Maintenance
- Windows
Quick apply
14d
IT Developer
HM Revenue and Customs —Birmingham
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Analytics
- Work from home
- Flexible schedule
1d
Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
6h
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
6h
Assistant Management Accountant
RGH‑Global Limited —Birmingham
- Full-time
- Communication skills
- Time management
- Analytics
- Annual leave
Technical Account Manager
Integral UK —Birmingham
- Full-time
- Continuous improvement
- Banking
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
12d
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Client Advisor/Account Handler
Marsh —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
11d
IT Junior
Ormerod Rutter Chartered Accountants —Droitwich
- Full-time
- Maintenance
- Computer networking
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
9d
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Administrator
CareTech Group —Birmingham
- Up to £27,600 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Accounting
- Annual leave
- Referral programme
4h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
Accounts Trainee
RMT Accountants & Business Advisors —Solihull
- Monday to Friday
- Accounting
- Communication skills
7d
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Analysis skills
- Travel
- Organisational skills
Quick apply
Accounts Trainee
Jerroms —Solihull
- Monday to Friday
- Accounting
- Communication skills
Quick apply
7d
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- Communication skills
- Employee assistance programme

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technical account jobs near birmingham, eng

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

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Job details

Permanent
8 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

technical account jobs in birmingham, eng

1st Line Service Desk Analyst (Days)

IT Support Specialist

Resource and Workflow Manager

IT Technician

IT Developer

Field Support Specialist

IT Field Support Technician - T2 / Second Line Immediate Start

Assistant Management Accountant

Technical Account Manager

IT Service Desk Analyst

IT Support

Client Advisor/Account Handler

IT Junior

Service Desk Analyst

Administrator

1st / 2nd Line IT Support Analyst

Accounts Trainee

IT Infrastructure Engineer

Accounts Trainee

Customer Success Representative – eShepherd

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