Documentation manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Facilities Manager
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Operations Implementation Manager
Well Pharmacy —Nechells
- £45,000 - £50,000 a year
- Data analysis skills
- Analysis skills
- Presentation skills
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
12d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- Employee assistance programme
- Bereavement leave
Assistant Project Manager (PMO)
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
Research Assistant
Aston University —Birmingham
- £33,951 a year
- Full-time
- Research
- University
- Annual leave
8d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
Workplace Concierge
Mitie —Birmingham
- Microsoft Outlook
- Computer literacy
- First Aid Certification
2d
Section Administrator [Off Track]
Network Rail —Birmingham
- £25,409 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
4d
Office Manager | Birmingham, UK
TSA Riley —Birmingham
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
2d
Senior Operations Manager
Littlewood —Birmingham
- £70,000 - £90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
Policy Officer
Sisters Hospitallers CIO —Shenstone
- £30,000 - £35,000 a year
- Full-time
- Research
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Projektkoordinator
TXO Systems —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
1d
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Microsoft Office
- Agile
- Annual leave
- Employee discount
1d
Estates & Facilities Administrator
Queen Alexandra College —Birmingham
- £20,701.20 - £26,843.00 a year
- Part-time
- Microsoft Outlook
- Writing skills
- Databases
- Annual leave
- Employee assistance programme
3d
Information Manager
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Quality control
Administrator
Priory —Oldbury
- £13.45 an hour
- Part-time
- Customer service
- Administrative experience
- Recruiting
- Free parking
- Referral programme
Quick apply
Contract and Project Operations Administrator
SCC —Birmingham
- £28,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
3d
People Operations Administrator
Eversheds Sutherland —Birmingham
- Rotating shift
- Hybrid work
- Microsoft Word
- English
- Administrative experience

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documentation manager jobs near birmingham, wmd

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

documentation manager jobs in birmingham, wmd

Customer Onboarding & Transition Specialist

Facilities Manager

Operations Implementation Manager

Office Manager

Senior Service Transition Manager

Assistant Project Manager (PMO)

Research Assistant

Hygiene Manager

Workplace Concierge

Section Administrator [Off Track]

Office Manager | Birmingham, UK

Senior Operations Manager

Policy Officer

Projektkoordinator

Project Manager

Estates & Facilities Administrator

Information Manager

Administrator

Contract and Project Operations Administrator

People Operations Administrator

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