Crm executive Work, Jobs in Birmingham (with Salaries)

Customer Retentions Specialist
Paul Rigby Group —Birmingham
- £28,089.10 - £32,000.00 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
Marketing and Communications Executive
WMGC —Birmingham
- £34,000 a year
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Marketing
3d
Senior Market Engagement and Stakeholder Insight Manager
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
CRM Growth Executive
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Microsoft Excel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior CRM Executive
Lounge —Solihull
- Hybrid work
- Microsoft Excel
- Data analysis skills
Stakeholder Insight Manager
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- Annual leave
- Employee assistance programme
Business Development Executive
X2 (UK) Ltd —Hinckley
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
9d
Director of Business Transformation
Faith International Business Development Ltd —Birmingham
- £5,200 - £8,800 a month
- Full-time
- Microsoft Office
- Business development
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Strategic Account Management Lead
WMGC —Coventry
- £76,000 a year
- Hybrid work
- Leadership
- Employee discount
Senior Events Executive (6 month fixed term contract)
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
11d
Telesales Executive
DPD Group UK —Smethwick
- £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Free parking
Quick apply
Regional Talent Delivery Liaison Executive
WMGC —Birmingham
- £47,500 a year
- Hybrid work
- CRM software
- Communication skills
2d
Business Tourism and Projects Executive
WMGC —Birmingham
- £29,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
4d
Case progression and Client service executive
Atwal Wealth Management —Solihull
- £24,420 - £300,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Telesales Executive
Flecto Engineering Ltd —Walsall
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
11d
CRM AI Enablement Manager
Ingersoll Rand —Redditch
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Employee assistance programme
6d
B2B Outbound Sales Executive
BT Local Business Birmingham to Hereford —Birmingham
- £26,436 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
5d
Business Development Executive
Alt-Group —Worcester
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
10d
Centre Executive
NewFlex —Birmingham
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Telephone Sales Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply

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crm executive jobs near birmingham

Customer Retentions Specialist

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£28,089.10 - £32,000.00 a year

Qualifications

CRM software
Customer service
Organisational skills
IT
Communication skills
Time management

Full job description

Customer Retention Specialist

Job Purpose

The Customer Retention Specialist plays a vital role in maintaining and strengthening relationships with our existing customer base. The primary objective of this role is to maximise customer retention across both our Sales and Aftersales departments by proactively engaging with customers, identifying opportunities, and generating appointments that lead to increased service bookings, MOTs, vehicle upgrades and long-term customer loyalty.

This role is focused on creating opportunities rather than closing sales. Where a customer expresses an interest in purchasing or upgrading their vehicle, the opportunity will be seamlessly handed over to a Sales Executive to complete the sales process.

Key Responsibilities

Aftersales Retention

Proactively contact existing customers using our CRM database to:
- Book vehicle services.
- Book MOT appointments.
- Promote manufacturer service plans and seasonal offers where appropriate.
Re-engage customers who have not visited the dealership recently.
Encourage customers to continue servicing their vehicles within our dealership.
Ensure customer records and contact details are kept accurate and up to date.
Follow up missed appointments where appropriate.

Sales Opportunity Generation

Contact prospective customers who have submitted enquiries via our website, manufacturer websites or other digital platforms.
Qualify customer interest through friendly, professional conversations.
Arrange appointments for interested customers with the Sales Team.
Contact previous vehicle purchasers to discuss:
- Potential vehicle upgrades.
- End-of-finance opportunities.
- New model launches.
- Manufacturer offers and promotions.
Maintain regular contact with customers approaching replacement cycles.

CRM Management

Effectively utilise the dealership CRM system to:
- Manage customer follow-up activity.
- Record conversations and outcomes.
- Schedule future contact.
- Maintain accurate customer information.
Ensure all customer interactions are recorded in accordance with dealership processes.

Customer Experience

Deliver a professional, friendly and personalised experience on every customer interaction.
Build long-term customer relationships that encourage repeat business.
Act as an ambassador for the dealership and the MG brand.
Resolve basic customer queries or direct them to the appropriate department.

Performance Measures (KPIs)

Success within this role will be measured through:

Service appointments booked.
MOT appointments booked.
Workshop retention rate.
Sales appointments generated.
Qualified sales leads passed to Sales Executives.
Vehicle sales resulting from generated opportunities.
Customer contact activity.
CRM completion and data quality.
Customer satisfaction.

Skills & Experience

Essential

Excellent communication and telephone skills.
Friendly, confident and professional manner.
Strong organisational skills.
Good IT literacy.
Ability to build rapport quickly.
Self-motivated with excellent time management.
Positive and resilient attitude.

Desirable but not essential

Previous experience within the motor industry.
Experience using a CRM system.
Experience in customer service, telesales or appointment setting.
Understanding of vehicle servicing and MOT requirements.

Personal Attributes

The successful candidate will be:

Customer focused.
Target driven.
Enthusiastic and energetic.
Professional at all times.
Able to work independently and as part of a team.
Passionate about delivering exceptional customer service.

Working Relationships

The Customer Retention Specialist will work closely with:

Sales Executives
Sales Managers
Service Advisors
Service Manager
General Manager

to ensure every opportunity is maximised and customers receive a seamless experience.

Commission & Incentives

This role includes a performance-based incentive scheme.

Opportunities generated that result in a completed vehicle sale will attract an introductory commission payment.
Additional performance incentives may be available based on workshop booking targets, customer retention objectives and overall departmental performance.

The bonus scheme will be communicated separately and reviewed periodically.

Quick apply

Refine Your Search

crm executive jobs in birmingham

Customer Retentions Specialist

Marketing and Communications Executive

Senior Market Engagement and Stakeholder Insight Manager

CRM Growth Executive

Senior CRM Executive

Stakeholder Insight Manager

Business Development Executive

Director of Business Transformation

Strategic Account Management Lead

Senior Events Executive (6 month fixed term contract)

Telesales Executive

Regional Talent Delivery Liaison Executive

Business Tourism and Projects Executive

Case progression and Client service executive

Telesales Executive

CRM AI Enablement Manager

B2B Outbound Sales Executive

Business Development Executive

Centre Executive

Telephone Sales Executive

I want to receive the latest job alerts for crm executive in birmingham

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