Duty manager Work, Jobs in Birmingham B16 0et (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Assistant Site Manager (Secondary School)
Arden Multi Academy Trust —Solihull
- £26,824 - £29,540 a year
- Overtime
- Maintenance
- School
- Free parking
- Sick pay
Quick apply
13d
SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON
Clarke Transport —Oldbury
- £41,208 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
9d
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Site Manager
Steris —Birmingham
- Full-time
- Management
- Business development
- Continuous improvement
Quick apply
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Ticket Sales Advisor (Full Time)
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Customer service
- Computer literacy
- Experience working with children
2d
Continuous Improvement Practitioner
Great Bear —Minworth
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
Team Leader Operations (Days)
gategroup —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Annual leave
Quick apply
13d
Operations Manager
TJX Europe —Walsall
- Weekends only
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Aftersales Manager
Arnold Clark —Telford
- £40,000 - £76,000 a year
- Monday to Friday
- Customer service
- Computer skills
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Recruitment Administrator
Insight Care Group Ltd —Birmingham
- £30,000 a year
- Full-time
- Hybrid work
- Databases
- Human resources
- Recruiting
- Health & wellbeing programme
- Work from home
Quick apply
Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
5d
Membership Advisor-Birmingham Leisure Community Trust
Birmingham Community Leisure Trust —Birmingham
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Gym membership
4d
UK - Day Operations Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
Head of HR Advice & Operations
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Continuous improvement
- Human resources
- Flexitime
10d
Centre Manager
Mytime Active —Birmingham
- £40,000 a year
- Full-time
- Management
- Business development
- Annual leave
- Referral programme
School Office Manager (SEND Secondary School )
Trident Alternative Provision —Acocks Green
- £25,000 - £27,500 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
Airfield Supervisor
Birmingham Airport —Birmingham
- £51,892 a year
- Team management
- Leadership
10d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

duty manager jobs in birmingham b16 0et

Customer Relationship Manager

Assistant Site Manager (Secondary School)

SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON

People Manager

Site Manager

Event Sales Manager

Ticket Sales Advisor (Full Time)

Continuous Improvement Practitioner

Team Leader Operations (Days)

Operations Manager

Aftersales Manager

Recruitment Administrator

Assistant Concierge - Bank Staff

Membership Advisor-Birmingham Leisure Community Trust

UK - Day Operations Team Leader, Walsall

Project Manager

Head of HR Advice & Operations

Centre Manager

School Office Manager (SEND Secondary School )

Airfield Supervisor

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