Customer experience specialist Work, Jobs in Bisley, Sry (with Salaries)

Experienced Quality Assurance & Risk Officer
LetsGoCover —Farnborough
- £26,500 - £28,000 a year
- Full-time
- Sales
- Financial services
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Specialist
GRENKE —Guildford
- Customer service
- Microsoft Office
- Organisational skills
Medical Equipment Driver / Installer - MedTech Division
Perform Logistics —Woking
- £30,000 - £35,000 a year
- Overtime
- Customer service
- Assembly
- Travel
- Free parking
Quick apply
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
12d
HR Business Partner - Manufacturing & Supply Chain & Finance
Asahi UK —Woking
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
Support Services Agent
QinetiQ —Farnborough
- £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Annual leave
- Life insurance
Quick apply
Administration Assistant - Sustainability
POWERCOR LTD —Weybridge
- £24,000 - £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Facilities Manager
NATIVE Communities —Woking
- £55,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
4d
Finance Graduate Scheme
Rosemount Financial Solutions Ltd —Basingstoke
- £25,000 a year
- Full-time
- Bachelor's degree
- Financial services
- In-person
Quick apply
10d
Senior Customer Service Advisor
Barclays —Guildford
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
13d
Administrative Assistant (Identity Verification & Amendments )
Smarter Cover —Leatherhead
- £25,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Remote
- Microsoft Excel
- Sales
- Travel
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
5d
Sales Advisor
Bodypower Sports plc Fitness Superstore —Frimley
- £14 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
Customer Accounts Specialist
Clarion Housing Group —Leatherhead
- £33,608 - £38,958 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
3d
Paralegal, Residential Property, Guildford
TWM Solicitors LLP —Guildford
- Full-time
- Microsoft Office
- Administrative experience
- Case management
- Life insurance
- Referral programme
Quick apply
11d
Trainee Quantity Surveyor
Collard Group Ltd —Eversley
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Life insurance
- Referral programme
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply

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customer experience specialist jobs near bisley, sry

Experienced Quality Assurance & Risk Officer

LetsGoCover
Farnborough

Quick apply

Job details

Permanent | Full-time
£26,500 - £28,000 a year

Benefits

Health & wellbeing programme
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Sales
Regulatory reporting
Quality assurance
Financial services
Communication skills
Banking

Full job description

Quality Assurance & Risk Officer

Job Title: Quality Assurance & Risk Officer

Salary: £26,500 - £28,000 (DOE)

Job Type: Permanent, Full Time

Location: Office Based

Due to continued growth, LetsGoCover is looking for a Quality Assurance & Risk Officer to join our Quality Assurance & Risk team.

This role is best suited to candidates with experience in financial services quality assurance, compliance monitoring, or regulated sales environments such as insurance, protection, mortgages, or financial advice.

Please note this role focuses on regulated financial services sales quality and compliance monitoring, rather than general contact centre quality assurance.

You will play a key role in maintaining high standards of customer outcomes, regulatory compliance, and advice quality, while supporting advisers and the wider business through structured feedback and continuous improvement.

The Role

You will be responsible for auditing protection sales and customer interactions, identifying potential conduct risks, and supporting quality improvements across the firm.

Key responsibilities include:

· Conducting quality assurance audits, including call monitoring and full case/file reviews

· Assessing customer needs, disclosures, affordability and product suitability against FCA expectations

· Scoring audits against internal QA frameworks and identifying trends, risks and training needs

· Providing clear, constructive feedback to advisers and team leaders

· Supporting complaint investigations and regulatory reviews where required

· Producing QA reporting and contributing to management information (MI)

· Working closely with sales leadership, compliance and training teams to drive quality improvements

· Supporting the development and ongoing refinement of QA frameworks and procedures

Who This Role Would Suit

This role would suit someone who has previously worked as:

· A Quality Assurance or Compliance Monitoring Officer within financial services

· A Protection or insurance specialist reviewing regulated sales

· A File reviewer or quality assessor within an FCA-regulated firm

Candidates without experience in financial services or regulated environments are unlikely to be suitable for this role.

What We’re Looking For

✔ Experience in quality assurance, compliance monitoring, or file review

✔ Background in financial services, insurance, protection, or other regulated sales environments

✔ Strong understanding of FCA regulation, customer outcomes, disclosures and compliance expectations

✔ Excellent attention to detail and the ability to assess interactions objectively and consistently

✔ Strong communication skills and confidence delivering constructive feedback

What We Offer

· No contracted weekend hours

· 32 days annual leave (pro rata)

· Gym membership (from day 1)

· Private Medical Insurance (after probation)

· Workplace wellbeing support

· Company pension

· Employee referral scheme up to £1,250

· Specsavers vouchers

· Company events

· Onsite parking with a highly discounted rate

· Excellent progression opportunities within a growing financial services firm

· Support for professional qualifications

About LetsGoCover

LetsGoCover specialise in providing protection products to customers across the UK. We work with market-leading insurers and pride ourselves on delivering high standards of customer service, compliance, and advice quality.

As a growing financial services firm, we focus heavily on regulatory excellence, strong customer outcomes, and continuous improvement across our sales processes.

Pay: £26,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme

Experience:

QAR: 3 years (required)

Location:

Farnborough GU14 7TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in bisley, sry

Experienced Quality Assurance & Risk Officer

Customer Experience Specialist

Medical Equipment Driver / Installer - MedTech Division

Sage ERP Software Support Consultant (Finance)

VodafoneThree - Customer Relations Specialist

HR Business Partner - Manufacturing & Supply Chain & Finance

Support Services Agent

Human Risk Analyst - Cyber Security Awareness Training

Administration Assistant - Sustainability

Facilities Manager

Finance Graduate Scheme

Senior Customer Service Advisor

Administrative Assistant (Identity Verification & Amendments )

Customer Account Support Specialist

Customer Support Specialist

Sales Advisor

Customer Accounts Specialist

Paralegal, Residential Property, Guildford

Trainee Quantity Surveyor

Trainee Customer Resolutions Advisor

I want to receive the latest job alerts for customer experience specialist in bisley, sry

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