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Compliance Agent

Phillips & Cohen Associates -
Salford

Quick apply

Job details

Full-time
£27,000 - £29,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Transport links
Childcare
Car scheme

Qualifications

Computer literacy
GCSE
IT
Communication skills

Full job description

Job Title: Compliance Agent

Responsible to: Compliance Manager

Interfaces with: All PCA colleagues, customers, suppliers/vendors, clients

Location: Exchange Quay, Manchester, UK (with ability to work hybrid)

Date: June 2026

Salary: £27,000 - £29,000 per annum

Working Hours: 37.5 hours Monday - Friday

Join us at Phillips and Cohen Associates (UK) Ltd as a Compliance Agent in our Manchester office. We work on behalf of over 70 of the UK’s largest creditors.

Benefits to you

We offer a range of programs and benefits to help our people and their families stay healthy and happy, including:

Cycle to Work, Electric Car, Free Car Parking, Childcare Vouchers, Dental and Health Cash Plan, Company Pension Plan, Life Assurance and Colleague Assistance Program.

We also offer a discounted voucher scheme for over 100 companies, including Tesco’s, Halfords, Ernest Jones, Curry’s, and Primark.

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.

The Compliance Agent role requires great attention to detail and excellent communication skills both written and verbal. Working in a compliance driven Call Centre environment, you will need to be a self-motivated, articulate communicator, professional, and have excellent IT skills.

Responsibilities

Conducting second line defence checks, including customer journey reviews and QA monitoring
Writing reports and organising remedial actions from 2nd line checks and follow up actions
Other compliance related project work as required from time to time
Providing feedback, coaching and compliance training as required
Conducting trend analysis of compliance related issues
To support the business with regulatory questions and queries as they arise
Completing monthly reports for Clients.
Day to day management of compliance mailbox
Compiling and presenting compliance / regulatory reports for internal and external stakeholders
Assisting with complaints reporting
Attending client audits when required to discuss results of 2nd line audits, complaints and trends
Working closely with PCA UK Liverpool Compliance team
Ability to coordinate multi-office compliance reporting

Other Skills, Knowledge and Abilities

Clear and concise written and spoken communication skills
Flexible and ability to prioritise workload according to challenging deadlines
Ability to work well under pressure in a highly regulated environment
Ability to provide and receive constructive feedback
Ability to engage with stakeholders at all levels
Analyse information, conduct trend analysis and report findings
A compassionate and mature approach
Ability to make confident decisions

Education and Experience

Essential

Experience of responding to customer complaints or queries by telephone and in writing
Demonstrating the ability to manage your time effectively and prioritise tasks
Computer literate
Minimum GCSE Grade ‘C’ / ‘4’ or equivalent in English Language

Preferred but not essential:

Undertaking Compliance Monitoring or 2nd Line of defense checks
Working in a Compliance department within the Consumer Credit industry or Financial Services industry
Writing reports to clients and internal stakeholders
Conducting trend analysis
Educated to degree level or equivalent

What's in it for you?

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme*
Company pension plan*
Life Assurance*
Salary Sacrifice Cycle to Work and Electric Car Schemes*
Various discounts and other incentives*

Qualifying period applies

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available on the Phillips and Cohen website.

Interviews to be held week commencing 08.06.26

Quick apply

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