Customer service Work, Jobs in Borden, Ken (with Salaries)

Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
2d
1st Line Technical Support Agent
Digital Fibre —Maidstone
- £25,420.00 - £41,456.27 a year
- Full-time
- Customer service
- Computer literacy
- Computer networking
- Free parking
Quick apply
3d
Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Part Time Barista/Waitress
Square One —Sittingbourne
- £13.25 - £14.00 an hour
- Part-time
- Serving
- In-person
- Restaurant
- Store discount
- Employee discount
Quick apply
13d
Customer Service & Operations Assistant - Fixed-term Maternity Cover
Unicorn Cosmetics —Rochester
- £25,600 a year
- Customer service
- IT
- Typing
- Employee discount
Quick apply
3d
Customer Service Assistant/Supervisor
Wilson's Casino —Maidstone
- £12.80 - £15.20 an hour
- Full-time
- Customer service
- English
- Supervising experience
Quick apply
3d
Customer Representative - Maidstone
Nationwide Building Society —Maidstone
- From £26,500 a year
- Temporary
- Customer service
- Banking
2d
Customer Services Executive (B2B Marketing)
Centurian Media Ltd —Maidstone
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
Quick apply
Sales/Customer Service Advisor
Hopes Grove Nurseries —Tenterden
- £13.10 - £14.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Customer service
- Organisational skills
- Construction experience
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor
National Westminster Bank PLC —Southend-on-Sea
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
2d
Office Supervisor in Jewellery Repairs
Alistair Black —Woodham Ferrers
- £28,392 - £30,420 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Sales Assistant
DULUX DECORATOR CENTRE —Sittingbourne
- £13.18 an hour
- Rotating shift
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Service Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
Team Assistant (Client Services)
Doris Jones Limited —Westcliff-on-Sea
- £13,260 - £16,575 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
10d
R2R103997 - 130942 - Customer Support Administrator
South End City Council —Southend-on-Sea
- £26,824 - £28,598 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
2d
Customer Service Advisor
MKL Motors —Grays
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
Quick apply
2d
Sales Support Administrator
Pineapple Contracts —Aylesford
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
Depot Administrator
The Mansfield Group —Aylesford
- £12.80 - £13.10 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
Customer Service Advisor
Air Conditioning & Ventilation Supplies - Kent —Tonbridge
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
2d

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Home Claims Handler

Trinity Claims -
Tonbridge

Quick apply

Job details

£29,000 - £31,000 a year
2 days ago

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Qualifications

Analysis skills
Relationship management
Contracts

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

We are seeking an enthusiastic, detail-oriented, and customer-focused professional to manage a portfolio of household and building insurance claims from first notification to settlement. You will also play a key role in liaising with suppliers, contractors, and surveyors to ensure the smooth and timely progression of claims.

Key Responsibilities:

Claims Handling & Customer Service

Advise policyholders on general queries and insurance claims issues, providing world-class, full lifecycle claims handling.
Respond to policyholder portal messages professionally and within agreed SLAs.
Build policyholder confidence by developing rapport and listening to each customer's specific needs.
Check policy coverage, gather documentation (receipts, photographs, accident reports), and ensure claims are processed methodically.
Arrange for payments within authority levels and negotiate settlements both verbally and in writing.
Manage a high-volume portfolio of claims, prioritising by individual circumstances from set-up to settlement.
Perform basic fraud checks and escalate suspicious circumstances to the Counter Fraud team.
Assist with overflow calls during peak times as necessary.
Constantly seek improvements in customer service delivery.
Assist with audit and oversight of the Surveyor and Contractor Network, working with Regional Technical Surveyors and the Supply Chain Manager.
Review surveyor reports for accuracy and compliance.
Validate contractor estimates against pricing models, estimating software, and policy conditions.
Monitor and update claim reserves, authorise cash settlements, and close claims.
Measure and cost building works, identifying the financial impact of changes.
Apply knowledge of contracts and policy terms when delivering claim decisions.
Instruct, liaise with, and oversee contractors and suppliers.
Support audits and performance monitoring of the surveyor and contractor network.
Provide technical advice to the claims team on construction techniques, repair methods, and materials.
Review and resolve policyholder scope disputes and declined claims in line with policy terms.
Ensure health, safety, and sustainability considerations are addressed in decisions.
Customer and Stakeholder Communication
Deliver clear, concise, and accurate claim decisions to policyholders and suppliers.
Manage policyholder queries and disputes in a professional and empathetic manner.
Maintain accurate records to support conflict avoidance and resolution.

Customer Communication & Complaint Management

Deliver professional, empathetic and proactive service throughout the customer journey, recognising the impact of property damage on customers.
Respond to policyholder portal messages, telephone enquiries and correspondence within agreed service levels.
Build customer confidence through clear communication, effective expectation setting and regular updates.
Select the most appropriate communication method for each interaction, proactively contacting customers by telephone where discussions are complex, sensitive, likely to require detailed explanation or involve delivering difficult news, ensuring customers receive a clear and personalised service.
Take ownership of complaints relating to your claim portfolio, seeking to resolve concerns promptly, fairly and at the earliest opportunity.
Aim to resolve a minimum of 50% of complaints informally within 3 working days, using effective communication and sound judgement to restore customer confidence and avoid unnecessary escalation.
Where informal resolution is not possible, ensure complaints are fully investigated, accurately documented and progressed promptly to support the issue of a Final Response Letter within the regulatory 8-week timeframe.
Identify recurring complaint themes and contribute to improvements in customer experience and operational processes.

Supplier Liaison & Relationship Management

Liaise with internal teams, third-party suppliers, contractors, and surveyors to ensure all parties are updated and claims progress smoothly.
Build and maintain effective working relationships with suppliers, ensuring clear and concise communication.
Demonstrate tact and assertiveness when dealing with the Supplier/Surveyor Network.
Support the audit and performance management of suppliers and contractors.

General

Ensure SLAs and KPIs are consistently met and maintained.
Undertake any individual or team task or activity reasonably requested and in line with company values.

Key Requirements:

Minimum of 2 years experience working in home claims
In-depth understanding of Escape of Water (EoW) incidents within Household Insurance, including common causes, repair approaches, and mitigation strategies- Essential
Working knowledge of household insurance policies, terms, exclusions, and claim lifecycles.
Ability to interpret and apply policy wording accurately to determine liability and coverage.
Strong analytical ability to assess technical reports, estimates, invoices, and photographic evidence.
Capable of identifying inconsistencies or exaggerations in claims and escalating where necessary (e.g, potential fraud).
Skilled at making accurate and fair settlement decisions.
Experience in handling Escape of Water claims or other property insurance claims in a desktop/office-based environment.
Ability to manage content claims- Essential

In return, we can offer you:

Basic Salary £29,31,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

customer service jobs in borden, ken

Home Claims Handler

1st Line Technical Support Agent

Customer Services Advisor

Part Time Barista/Waitress

Customer Service & Operations Assistant - Fixed-term Maternity Cover

Customer Service Assistant/Supervisor

Customer Representative - Maidstone

Customer Services Executive (B2B Marketing)

Sales/Customer Service Advisor

Subsidence Claims Handler

Customer Service Advisor

Office Supervisor in Jewellery Repairs

Sales Assistant

Customer Service Specialist

Team Assistant (Client Services)

R2R103997 - 130942 - Customer Support Administrator

Customer Service Advisor

Sales Support Administrator

Depot Administrator

Customer Service Advisor

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