Process lead Work, Jobs in Bradford, Wyk (with Salaries)

Service Desk Team Leader
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Retail Shift Lead
Company Shop Group —Bradford
- £28,500 a year
- Part-time
- Cash handling
- Free parking
- Employee assistance programme
Quick apply
Student Services Manager - Student Experience
Calderdale College —Halifax
- £41,650 - £46,876 a year
- Full-time
- Management
- Free parking
- Employee assistance programme
Records Management Coordinator
Bradford Children and Families Trust —Bradford
- £38,220 - £40,777 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
5d
Careers and Employment Lead Adviser
City of Bradford Metropolitan District Council —Bradford
- £38,220 - £42,839 a year
- Call to connect
- Organisational skills
- Training & development
School Administrator
Branches Education Group Limited —Leeds
- £30,397.26 - £32,698.85 a year
- Monday to Friday
- Microsoft Outlook
- Administrative experience
- Human resources
- Free parking
- Employee discount
Quick apply
Exams Officer
BINGLEY GRAMMAR SCHOOL —Bingley
- £28,635 - £30,598 a year
- Full-time
- Microsoft Word
- Google Suite
- Management
- Free parking
- Sick pay
Quick apply
5d
Charitable Service Lead
New Era North West Ltd (formerly New Era Enterprises (East Lancs.) Ltd) —Burnley
- £38,428.46 a year
- Weekend availability
- Business development
- Leadership
- Bereavement leave
- Sick pay
Quick apply
11d
Project Scheduler
Sulzer —Leeds
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
Account Manager (SMS)
Core Telecom —Pudsey
- Up to £35,000 a year
- Full-time
- Business development
- Organisational skills
- In-person
Quick apply
Infrastructure Manager - West Yorkshire Pension Fund
City of Bradford Metropolitan District Council —Bradford
- £46.14 - £52,413.00 a year
Final Inspection Lead
Sulzer —Leeds
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
Head of Executive Office
StepChange —Leeds
- £60,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Leadership
Quick apply
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Project Co-Ordinator (Hyperscale)
SpliceGroup Europe Limited —Drighlington
- From £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Gym membership
- Sick pay
Quick apply
1d
Compliance Manager
Torque —Leeds
- Up to £45,000 a year
- Full-time
- Organisational skills
- Contracts
- In-person
- Free parking
- Referral programme
Quick apply
11d
Inclusion Leader
Bradford Alternative Provision Academy —Shipley
- £31,022 - £33,699 a year
- Part-time
- Experience working with children
- Education
- School
- Free parking
- Employee assistance programme
Waking Night Support Worker (FTC) Oasis Bradford
UK Addiction Treatment Centres —Bradford
- £12.71 an hour
- Night shift
- Medication administration
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Assistant Store Manager
Poundland —Bradford
- £32,000 a year
- Retail management
- Leadership
- Employee discount
8d
Fast Track Management Programme
Travis Perkins plc —Leeds
- Full-time
- Leadership

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Service Desk Team Leader

Gamma -
Bradford

Quick apply

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

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Refine Your Search

process lead jobs in bradford, wyk

Service Desk Team Leader

Retail Shift Lead

Student Services Manager - Student Experience

Records Management Coordinator

Careers and Employment Lead Adviser

School Administrator

Exams Officer

Charitable Service Lead

Project Scheduler

Account Manager (SMS)

Infrastructure Manager - West Yorkshire Pension Fund

Final Inspection Lead

Head of Executive Office

Multichannel Cx Team Lead

Project Co-Ordinator (Hyperscale)

Compliance Manager

Inclusion Leader

Waking Night Support Worker (FTC) Oasis Bradford

Assistant Store Manager

Fast Track Management Programme

I want to receive the latest job alerts for process lead in bradford, wyk

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