Senior it support Work, Jobs in Bradford, Wyk (with Salaries)

Service Desk Team Leader
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Office Administrator
Dominion Print Limited —Bradford
- Up to £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
Quick apply
2d
Office Manager
Divert Ltd —Armley
- £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
HR & Recruitment Coordinator
Rhodar Industrial Services Ltd —Leeds
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
7d
Security Administrator / Receptionist
Mitie —Bradford
- £28,419.30 a year
- Microsoft Office
- Administrative experience
- Data entry
- Employee discount
8d
People Shared Services Manager - 11 Month FTC
Zenith —Leeds
- Up to £60,000 a year
- Continuous improvement
- Human resources
- Training & development
- Free parking
- Annual leave
10d
Project Co-Ordinator (Hyperscale)
SpliceGroup Europe Limited —Drighlington
- From £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Gym membership
- Sick pay
Quick apply
4d
Senior Medical Administrator
Heales Medical —Bradford
- £27,000 - £28,000 a year
- Administrative experience
- Supervising experience
- Continuous improvement
Quick apply
Compliance Manager
Torque —Leeds
- Up to £45,000 a year
- Full-time
- Organisational skills
- Contracts
- In-person
- Free parking
- Referral programme
Quick apply
14d
HR Systems Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Time management
- Employee discount
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
Executive Support Officer
City of Bradford Metropolitan District Council —Bradford
- £34,434 - £36,363 a year
- Communication skills
- Analytics
Business Development & Client Relations Executive
Double A Display —Brighouse
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
Quick apply
4d
Associate Software Engineer – Manufacturing Systems (MES)
NewPrinces Group —Bradford
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
2d
Customer Delivery Partner
Lanes Group —Bradford
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
Quick apply
Information Support Officer
Peerment Limited —Burnley
- £27,000 - £30,000 a year
- In-person
- Health & wellbeing programme
Quick apply
1d
Senior Residential Support Worker
Sirius Childcare LTD —Bradford
- £32,000 - £40,500 a year
- Full-time
- Experience working with children
- In-person
- Store discount
- Annual leave
Quick apply
11d
Project Administrator
Trust Primary Care —Bradford
- £24,852.66 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Sick pay
Quick apply
Regional Operations Manager - Yorkshire, Hull, Cumbria
Northern Healthcare —Shipley
- Hybrid work
- Continuous improvement
- Driving
- Travel
17h
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Work from home
- Employee assistance programme
Quick apply

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senior it support jobs near bradford, wyk

Service Desk Team Leader

Gamma -
Bradford

Quick apply

Job details

Full-time
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
LAN
Change management
Presentation skills
IT support
WAN
Relationship management
ServiceNow
Major incident coordination
Management reporting
Customer support
Customer interaction
Information technology team management
Leadership
Team motivation leadership

Full job description

Hybrid Bradford (minimum 3 days per week on-site)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you will be part of a collaborative, forward-thinking team that is transforming how businesses connect and communicate globally.
We are growing fast, but we never lose sight of what matters: our people. Whether you are looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
As Service Desk Team Leader, you will be the primary operational interface between Gamma and a dedicated strategic enterprise customer. You will lead a team of Service Desk Technicians to ensure managed service commitments are delivered consistently, incidents are resolved within agreed service levels, and customers receive a reliable, high-quality service experience.
What will you be doing day-to-day?
Leading a team of on-site and remote Service Desk Technicians, ensuring high performance and excellent customer service delivery.
Managing incident and service request activity through ServiceNow, ensuring SLA compliance, timely communication, and effective escalation management.
Acting as the operational lead during major incidents, co-ordinating technical teams and third-party suppliers while maintaining clear customer communications.
Overseeing change management activities, ensuring planned maintenance and service changes are appropriately assessed, approved, and implemented.
Representing Gamma at customer service reviews, CAB meetings, Post Major Incident Reviews, and operational governance forums.
Producing and presenting service performance reports, including SLA achievement, service trends, risks, and improvement actions.
Building strong relationships with customer operational and IT stakeholders to ensure services align with business priorities and expectations.
Working closely with internal project and delivery teams to support service transitions, new service introductions, and customer-impacting changes.
What you will bring
Experience in taking the lead in team situations, taking ownership and responsibility for other team members, coaching and developing them where needed.
Experience in an ITIL-aligned service desk within a telecoms, managed services, or enterprise IT environment.
Strong knowledge of enterprise networking technologies including WAN, LAN, SD-WAN, and WiFi.
Experience managing or supporting 24x7 operational environments and major incident processes.
Proven people leadership skills, with the ability to coach, develop, and motivate technical teams across multiple locations.
Strong stakeholder management and relationship-building skills, with experience engaging senior customer contacts.
Confidence in presenting operational performance data and service reviews to customer audiences.
Experience using ITSM platforms, ideally ServiceNow, for incident, change, and service management.
ITIL Foundation certification (or working towards) and familiarity with CAB, RFC, and change governance processes would be advantageous.
What do we offer you?
25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you do not meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We are not looking to increase that network currently, so please do not send speculative CVs.
#LI-SM1
#LI-Hybrid

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Refine Your Search

senior it support jobs in bradford, wyk

Service Desk Team Leader

Office Administrator

Office Manager

HR & Recruitment Coordinator

Security Administrator / Receptionist

People Shared Services Manager - 11 Month FTC

Project Co-Ordinator (Hyperscale)

Senior Medical Administrator

Compliance Manager

HR Systems Apprentice

HR Data and Reporting Analyst

Executive Support Officer

Business Development & Client Relations Executive

Associate Software Engineer – Manufacturing Systems (MES)

Customer Delivery Partner

Information Support Officer

Senior Residential Support Worker

Project Administrator

Regional Operations Manager - Yorkshire, Hull, Cumbria

Business Development Manager

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