Management analyst Work, Jobs in Brierley Hill, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Management consultants and business analysts
SANDHU MEAT & POULTRY UK LTD —Wolverhampton
- £36,700 a year
- Full-time
- Business development
- No degree
- Organisational skills
Quick apply
6d
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
10d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
Reporting Analyst
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
5d
2026 | EMEA | Birmingham | Asset Management, Controls Governance & Testing | New Analyst
Goldman Sachs —Birmingham
- Full-time
Programme Management Office Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Assistant Retail Property Analyst
Signet —Birmingham
- Full-time
- Communication skills
- Employee discount
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
9d
Client Advisory Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Performance Analyst
Hereford and Worcester Fire and Rescue Service —Worcester
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Communication skills
- Free parking
- Annual leave
9d
Assistant Product Manager
Autosmart International —Shenstone
- Marketing
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
First Team Scout
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Computer literacy
- English
- Experience working with children
2d
Business Analyst
Mazars —Birmingham
- AI
Quality & Performance Analyst
National Highways —Birmingham
- £36,200 - £40,450 a year
- Full-time
- Continuous improvement
- Contracts
- Analytics
5d
Retail Operations Analyst
Im Beyonds Business and Creative Solutions —Birmingham
- £36,000 - £41,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- POS
Quick apply
Partnerships Activation Executive
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Marketing
- Business
- Communication skills
2d
Junior HRIS Analyst
Freightliner —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
- Travel
8d

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

management analyst jobs in brierley hill, wmd

IT Service Desk Analyst

eCommerce Project Manager

Business Acceptance Analyst

Management consultants and business analysts

Data and IT Support Administrator

ICT Support Analyst - Birmingham

Reporting Analyst

2026 | EMEA | Birmingham | Asset Management, Controls Governance & Testing | New Analyst

Programme Management Office Analyst

Assistant Retail Property Analyst

Scrum Master (Team Leader) - SaaS

Client Advisory Analyst

Performance Analyst

Assistant Product Manager

First Team Scout

Business Analyst

Quality & Performance Analyst

Retail Operations Analyst

Partnerships Activation Executive

Junior HRIS Analyst

I want to receive the latest job alerts for management analyst in brierley hill, wmd

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