Head of customer service Work, Jobs in Brighton, Eng (with Salaries)

Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Full-time
- Leadership
- Store discount
- Employee discount
Quick apply
Customer Operations Associate
MPB —Brighton
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Service Advisor - Energy (Brighton)
Octopus Energy Group —Brighton
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Duty Manager
Wave Active Limited —Peacehaven
- £23,753.52 a year
- Weekend availability
- Bar
- English
- Microsoft Office
- Free parking
- Employee discount
Quick apply
3d
Service Support Officer
East Sussex County Council —Lewes
- Management
- Customer service
- Project management
9d
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Head of Transport Policy and Projects
Brighton & Hove City Council —Hove
- £68,949 - £75,505 a year
- Full-time
- Presentation skills
- Contracts
- AI
- Employee assistance programme
- Employee discount
Head of Asset Management
YMCA DownsLink Group —Hove
- £62,025 a year
- Full-time
- Microsoft Office
- Contracts
- Communication skills
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Head Chef
David Lloyd Clubs —Hassocks
- £17.50 an hour
- Employee discount
12d
Head of Digital Innovation and Partnerships
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
9d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Head of Data and Insight
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
8d
International Wholesale Manager
Lucy and Yak —Brighton
- £50,000 - £55,000 a year
- Business development
- Negotiation
- Employee discount
Customer Service Team Leader
William Hill —Burgess Hill
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
Head of Marketing
Study Group —Brighton
- Full-time
- Marketing
- Business development
- Education
Quick apply
Procurement Manager
Brighton & Hove City Council —Hove
- £39,862 - £42,839 a year
- Full-time
- Remote
- Presentation skills
- AI
- Communication skills
3d
Head of IT Operations
Brighton & Hove City Council —Hove
- £70,591 - £75,505 a year
- Full-time
- Presentation skills
- AI
9d
IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
7d

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Deputy Manager - Brighton

Whittard of Chelsea -
Brighton

Quick apply

Job details

Full-time

Benefits

Store discount
Employee discount

Qualifications

Assistant manager experience
Leadership

Full job description

Job Introduction

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special. This role is for 32hrs, flexing to 40hrs to cover Manager holidays and peak trading times.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

Customer Connection
You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
Team Leadership
From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
Commercial Focus
You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
Operational Efficiency
Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
Local Involvement
Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.

You’ll bring:

Experience in a supervisory or assistant management role within a retail environment.
A natural ability to coach, motivate, and lead by example.
Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
A proactive mindset-someone who spots what needs doing and takes action.
Great organisation and time management, juggling tasks while staying customer-focused.
A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

Up to 50% store discount – discover your new favourites!
Monthly product allowance – a little treat with every pay cheque.
Discretionary bonus scheme – because great work should be recognised.
Wellbeing resources & family-friendly policies – because we care about the whole you.
Opportunities to connect across stores and head office – be part of something bigger.

Sound like the next step in your journey?
Click ‘Apply Now’ and let’s build something brilliant together.

Quick apply

Refine Your Search

head of customer service jobs in brighton, eng

Deputy Manager - Brighton

Customer Operations Associate

Customer Service Advisor - Energy (Brighton)

Duty Manager

Service Support Officer

Head of Inventory and Logistics

Head of Transport Policy and Projects

Head of Asset Management

CX Team Member

Head Chef

Head of Digital Innovation and Partnerships

Group Head of Data Protection

Head of Data and Insight

International Wholesale Manager

Customer Service Team Leader

Director of People & Culture

Head of Marketing

Procurement Manager

Head of IT Operations

IT Service and Support Analyst

I want to receive the latest job alerts for head of customer service in brighton, eng

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