Customer service supervisor Work, Jobs in Brighton, Esx (with Salaries)

Customer Service Supervisor
Glyndebourne Productions LTD —Lewes
- Up to £31,600 a year
- Weekend availability
- CRM software
- Databases
- Leadership
- Free parking
- Employee discount
Fulfilment Supervisor
Ancient + Brave —Lewes
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Team Leader
NEXT —Brighton
- Full-time
- Customer service
9d
Supervisor (Part-Time)
Pandora Jewelry —Brighton
- £14.53 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Store Supervisor
Footasylum —Brighton
- Full-time
- Customer service
- Merchandising
- Human resources
Team Leader
Southern Co-op —Hove
- Weekend availability
- Retail management
- Employee assistance programme
- Employee discount
12d
Assistant Store Manager
NEXT —Brighton
- From £31,116 a year
- Full-time
- Customer service
- Training & development
- Retail management
8d
Retail Supervisor
Coolings Nurseries Ltd —Forest Row
- £13.21 an hour
- Full-time
- Customer service
- Supervising experience
- POS
- Free parking
- Employee discount
Quick apply
13d
Operations Supervisor , AM Shift
Amazon UK Services Ltd. —Bognor Regis
- Full-time
- English
- Team management
- Communication skills
Team Leader
Mountain Warehouse —Haywards Heath
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Front Office Supervisor
Hilton —Brighton
- £13.21 an hour
- Full-time
- Team management
- Front desk
- Employee stock purchase plan
- Annual leave
9d
Bar Supervisor
Legends Hotel —Brighton
- £14.85 an hour
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
Supervisor
Barbara's Bier Haus —Brighton
- £13.50 an hour
- Part-time
- Customer service
- Merchandising
- Administrative experience
Quick apply
7d
Assistant Store Manager
Tapi —Eastbourne
- Full-time
- Sales
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
14d
Senior Supervisor
The Flour Pot Bakery —Brighton and Hove
- £13.25 an hour
- Inventory control
- Sales
- Restaurant management
Quick apply
Delivery Station Supervisor - Brighton
JD.COM INTERNATIONAL UK LTD —St. Nicolas
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
2d
Part Time Supervisor
Bagelman —Brighton
- £13.50 an hour
- Full-time
- Serving
- English
- Cleaning
- Store discount
- Employee discount
Quick apply
6d
Bar Supervisor
The Royal Oak, Lewes —Lewes
- £14.50 an hour
- Full-time
- Hospitality
- Bar
- Inventory control
- Employee discount
- Sick pay
Quick apply
Assistant Retail Manager - Burgess Hill
Marie Curie —Burgess Hill
- £4,710 a year
- Part-time
- Recruiting
- Organisational skills
- Hospice
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Team Leader Front Office
Avisford Park Hotel —Chichester
- £13.52 an hour
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
13d

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customer service supervisor jobs near brighton, esx

Customer Service Supervisor

Glyndebourne Productions LTD -
Lewes

Apply Now

Job details

Full-time
Up to £31,600 a year

Benefits

Free parking
Cycle to work scheme
Employee discount
On-site parking

Qualifications

CRM software
Front of house supervision
UK GDPR
Technical support
Databases
Event management experience
General Data Protection Regulation (GDPR)
Events management
Leadership
Project management experience
Team motivation leadership
Communication skills
Time management

Full job description

We are looking for a dedicated professional with proven leadership skills and a passion for exceptional customer service to join our Ticketing & Membership Services team. In this pivotal role, alongside two other Customer Service Supervisors, you will provide essential support to the Head of Ticketing & Membership Services, overseeing daily operations, driving sales excellence, and managing team performance.

Beyond administrative and supervisory duties, you will step up as a Duty Manager for various performances throughout our Festival and Autumn seasons, taking responsibility for the smooth operational running of the front-of-house teams, and to ensure safety standards are met and offer an exemplary experience for our audiences. Additional responsibility payment is provided for Duty Manager shifts.

Operating on a 5-out-of-7-day shift pattern—inclusive of regular evening and weekend hours—this role is central to our operational success. The successful candidate will play a pivotal part in supporting the team and ensuring a world-class experience for our audience.

Key Tasks and Responsibilities

Maximising Revenue: Promote a target-driven approach within the ticketing team to maximise income through active selling, effective revenue management, and identifying new processes and team efficiencies.
Financial Control: Ensure all financial transactions strictly comply with departmental policies and procedures.
Systems Support: Provide day-to-day, first-line technical support for Tessitura CRM and the telephone system for the Ticketing & Membership Services team.
Technological Development: Research and introduce new processes to ensure the department utilises technological developments to their full potential.
Project Collaboration: Work with the Head of Ticketing & Membership Services and external agencies to develop and deliver new and existing projects.
Staff Training: Train and develop the Ticketing & Membership Services team to ensure all procedures are carried out efficiently and to agreed standards.
Customer Service: Lead the team and deliver outstanding levels of customer service and assist with resolving escalated customer feedback.
Compliance & Policy: Contribute to the development of ticketing policies and procedures, ensuring full compliance with GDPR to support the commercial requirements of the organisation.
Duty Supervision: Share the role of Duty Supervisor, taking responsibility for the day-to-day organisation of the department and managing team goals effectively.
Operational Assistance: Work alongside Customer Service Coordinators, carrying out day-to-day ticketing and membership tasks as required.
Performance Duty Supervisor: Manage a number performances, responsible for pre-performance set up and front desk on performance days
Performance Duty Management: Duty manage a number of performances across the Festival and Autumn seasons. Manage the Front of House teams & operations (additional responsibility pay is provided for these shifts).

Knowledge, Skills and Experience

ESSENTIAL

Previous experience in a managerial or supervisory role, ideally in customer service, hospitality, events, or the arts.
Exceptional leadership and communication skills, with a focus on motivating and engaging teams.
Experience of database systems and their potential
Awareness of technological developments (database/web/phone systems)
The ability to problem solve effectively
Excellent prioritisation and time management skills coupled with the ability to work calmly under pressure and to tight deadlines, in high pressure situations
Excellent attention to detail
Strong multi-channel communication skills
Project management experience
Goal driven approach to work
Must have proven event management experience in a fast paced, demanding environment, organising and delivering large scale and complex events
Highly organised and motivated with an ability to work independently.
Proven experience of proactively identifying challenges before they become problems and reactively solving issues that arise during an event
Flexibility to work varied hours, including evenings, weekends, to accommodate the demands of the business.

DESIRABLE

Experience of working in a live theatre environment
A knowledge or interest in Opera or classical music
Tessitura or CRM experience

Special Requirements

Flexibility of working hours to suit the seven-day nature of the Ticketing & Membership Services Department operation

Hours of Work

The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.

Salary and Benefits

We can offer a salary of up to £31,600 per annum.

We offer 33 days (6.6 weeks) of holiday, inclusive of bank holidays, per annum.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

Subsidised dining at our onsite restaurants
Discount at the Glyndebourne shop
Staff events
Corporate Gym memberships
Free Pilates and Zumba classes
Free tea and coffee
Free on-site parking
An onsite Physiotherapist
Cost price electric car charging
Cycle to Work scheme
Long service awards
Discount at various highstreet retailers through the Glyndebourne benefits hub

How to Apply

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

Please apply by clicking ‘Apply Now;’ to submit your application. Candidates must be able to provide evidence of their right to work in the UK.

The closing date for applications is Wednesday 19 August 2026, with interviews to take place the week commencing 1 September.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at [email protected].

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Apply Now

Refine Your Search

customer service supervisor jobs in brighton, esx

Customer Service Supervisor

Fulfilment Supervisor

Team Leader

Supervisor (Part-Time)

Store Supervisor

Team Leader

Assistant Store Manager

Retail Supervisor

Operations Supervisor , AM Shift

Team Leader

Front Office Supervisor

Bar Supervisor

Supervisor

Assistant Store Manager

Senior Supervisor

Delivery Station Supervisor - Brighton

Part Time Supervisor

Bar Supervisor

Assistant Retail Manager - Burgess Hill

Guest Service Team Leader Front Office

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