Are you an experienced contract manager with strong knowledge and experience of dealing with facilities and soft services related contractors serving a large and diverse property portfolio?
Are you passionate about continuous improvement and innovation and creating best value outcomes for building users?
Do you enjoy a varied workload and working with a diverse range of colleagues, contractors and building users?
If so, we would love to hear from you.
Contract type: This role is permanent
Interviews to be held: TBC
There is full information about the role below and attached but, if you would like an informal discussion, please contact Facilities Operations Manager -
[email protected].
About the Role
The role requires significant experience in facilities management. Candidates must possess extensive knowledge of soft services operations, including cleaning, waste management, security and associated support services within a multi-site operational environment.
A strong understanding of health and safety legislation, service quality standards, and industry best practices is essential.
Proven expertise in contract management is required, including procurement, tendering, mobilisation, performance monitoring, supplier relationship management, and contract compliance. Candidates should have a thorough understanding of statutory and regulatory requirements relevant to soft services delivery, including health and safety compliance, risk assessment processes, and contractor control procedures.
Significant experience managing outsourced service contracts across large and complex property portfolios is essential, ideally within a public sector or customer-focused environment. The role demands the ability to drive service excellence through effective KPI and SLA management, continuous improvement initiatives, budget control, and performance management of suppliers and contractors.
Strong organisational, communication, stakeholder management, negotiation, and problem-solving skills are critical, alongside the ability to work independently, prioritise competing demands, and deliver high-quality services under pressure.
Candidates must demonstrate experience in managing contracts, supervising service providers, and service improvement programmes. Proficiency in Microsoft Office applications, some knowledge of CAFM systems, and performance reporting tools is required. A commitment to health and safety, equality, diversity and inclusion, customer service excellence, and the flexibility to work across multiple sites are essential for success in the role.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).
Why work for us?
As a council, we want to:
- be connected
- be confident
- be innovative and creative
- be diverse and inclusive
- be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.
We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.
All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
Recruitment scam alert
Some third-party websites may be using details from our vacancies to advertise roles that are not authorised by us. To protect your personal information, please ensure you verify the job details and application route through the Brighton & Hove City Council jobs board.
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