About Maslow’s
At Maslow’s our mission is to create a collection of luxury workspaces and members’ houses that are developed and operated within unique spaces in vibrant neighbourhoods and beautiful settings, always with an emphasis on locality, serving the needs of visitors and locals alike.
We opened the doors of our first site, Mortimer House in London’s Fitzrovia, in late 2017. Our second London House - 1 Warwick, opened in Soho, March 2023. Maslow's Kensington was opened in June 2026.
Job Purpose
The Facilities and Maintenance Manager ensures all Maslows properties are maintained to an exceptional standard of safety, presentation, compliance and operational performance. This is a highly hands-on role with responsibility for day-to-day maintenance activities, statutory compliance, contractor management and building improvement projects across the portfolio. The post holder will work closely with the Head of Property and Projects to ensure all buildings are safe, compliant, efficiently maintained and support an outstanding member, guest and employee experience.
Key Responsibilities
Repairs and Maintenance
- Maintain and care for all buildings, plant, equipment, and services by maintenance schedules, statutory requirements, and operational standards.
- Manage the planned preventative maintenance and reactive maintenance programmes across all sites.
- Work closely with the Head of Property and Projects, House Managers and operational teams to implement improvement schemes, lifecycle replacements, and long-term repair projects.
- Undertake hands-on maintenance, repairs, and compliance inspections, completing daily, weekly, and monthly programmes of work.
- Regularly inspect buildings to find defects, maintenance requirements, and opportunities for improvement, ensuring remedial actions are completed on time.
- Coordinate and supervise specialist contractors where works cannot be completed in-house.
- Use Access Maintain to manage planned maintenance, statutory compliance, contractor activities, and reactive maintenance requests.
- Maintain correct maintenance records, asset information, and compliance documentation.
- Support operational teams with building-related issues and provide practical solutions to minimise disruption.
- Undertake any other duties required to support the needs of the business.
Cleaning and Building Presentation
- Work with in-house and contracted cleaning teams to ensure the highest standards of cleanliness and presentation are maintained.
- Conduct regular inspections of all buildings, fixtures and fittings to ensure they remain in excellent condition.
- Support operational teams with planning and delivering deep cleaning and building refresh programmes.
Occupier, Member and Stakeholder Support
- Work closely with members, occupiers, operational teams and third-party stakeholders to ensure maintenance issues are resolved promptly and professionally.
- Attend regular operational meetings to review maintenance priorities, building issues and improvement opportunities.
- Support the delivery of events and operational activities from time to time where facilities assistance is required.
Contractor Management
- Procure, coordinate and oversee contractors delivering maintenance, compliance and project works.
- Review contractor performance, quality standards and service delivery.
- Ensure all contractors provide appropriate Risk Assessments and Method Statements (RAMS) and comply with site procedures.
- Manage permits to work where required.
Emergency Planning, Fire Safety and Security
- Manage all fire safety systems, ensuring statutory inspections, servicing and testing are completed as required.
- Ensure emergency lighting tests, fire alarm tests, drills and related compliance activities are carried out and recorded.
- Work with IT and operational teams to manage site security systems including CCTV, alarms, access control and key management.
- Maintain and regularly review emergency response procedures.
- Ensure familiarity with all critical building systems and emergency shut-off locations.
- Support and promote compliance with all Health & Safety requirements.
Compliance Management
- Manage statutory compliance programmes including fire safety, water hygiene, electrical safety, gas safety, lifting equipment and other building compliance requirements.
- Maintain accurate compliance records and certification.
- Support internal and external audits, inspections and compliance reviews.
- Ensure corrective actions arising from audits and inspections are completed.
Financial Management and Risk
- Operate within agreed budgets and maintain accurate expenditure records.
- Review contractor quotations and make recommendations for approval.
- Verify supplier invoices and ensure timely processing through the finance team.
- Monitor utility consumption and ensure meter readings are recorded and reported.
Projects and Building Improvements
- Support the Head of Property and Projects with refurbishment, capital expenditure and property improvement projects.
- Coordinate contractors and suppliers during project delivery.
- Assist with project planning, implementation, snagging and handover processes.
Sustainability and Environmental Compliance
- Ensure waste management and recycling processes remain compliant with legislative and company requirements.
- Support sustainability initiatives that improve building efficiency and environmental performance.
Health and Safety
- Ensure risk assessments, workplace inspections, COSHH documentation and maintenance procedures remain current and effective.
- Ensure contractors work safely and in accordance with company procedures.
- Attend Health & Safety meetings and support the wider business in maintaining a strong safety culture.
- Support department heads in resolving health and safety actions relating to buildings and facilities management.
Required Skills and Experience
Essential
- Relevant technical qualification, facilities management qualification or equivalent practical experience.
- Proven experience in facilities, maintenance, building operations or estates management.
- Strong practical maintenance skills and the ability to diagnose building-related issues.
- Experience managing maintenance operations across multiple buildings or sites.
- Good working knowledge of UK health and safety legislation and statutory compliance requirements.
- Experience using CAFM or maintenance management systems, preferably Access Maintain.
Desirable
- Experience within hospitality, leisure, flex workspace or member-focused environments.
- Project management qualification or demonstrable project delivery experience.
- Knowledge of listed or heritage buildings.
- Experience supporting refurbishment and capital works projects.
- Passion for hospitality and creating exceptional workplace environments.
- Please note that we do not have a Skilled Worker Sponsor License.
