Customer service coordinator Work, Jobs in Brownhills, Wmd (with Salaries)

Transport Coordinator
Furdeco —Bloxwich
- £27,000 a year
- Full-time
- Databases
- Organisational skills
- In-person
- Free parking
Quick apply
2h
Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
3d
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Service Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Free parking
- Employee assistance programme
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
6d
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
6d
Technical Customer Service Co-ordinator
AJM Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
Quick apply
Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
5d
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Conflict management
- Data entry
- Annual leave
- Employee assistance programme
Service Coordinator / Scheduler
ASAP FIRE SYSTEMS LTD —Bromsgrove
- From £27,500 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Free parking
Quick apply
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- CRM software
- Communication skills
Quick apply
Sales Coordinator
DB Plastics Ltd —Bilston
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Salesforce
- Free parking
- Life insurance
Quick apply
12d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Service Coordinator
Recra Consulting —Four Ashes
- £26,000 a year
- Full-time
- Organisational skills
- Front desk
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Treatment Sales Coordinator
Eternal Smiles Dental Centre —Solihull
- From £14 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Gym membership
Quick apply
4d

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customer service coordinator jobs near brownhills, wmd

Transport Coordinator

Furdeco
Bloxwich

Quick apply

Job details

Full-time
£27,000 a year
2 hours ago

Benefits

Free parking
On-site parking

Qualifications

Internal department liaison
Complaint handling
Databases
Organisational skills
Management reporting
Transport experience
Transport scheduling
Communication skills
Analytics

Full job description

Department: Transport Team
Job Title: Transport Coordinator

Experience : 1- 5 Years
Reports to: Transport Manager
Location: Furdeco, Willenhall Lane, Bloxwich WS3 2XN
Contract: Full time
Hours: 12pm - 9pm

Job Purpose

The Transport Coordinator will support the day-to-day operation of the Delivery & Transport Department, helping to ensure deliveries are completed efficiently, safely and to a high standard.

The role will involve working closely with delivery crews, customers, claims and operational teams to resolve issues, monitor performance and improve delivery standards. The successful candidate will also develop a strong understanding of vehicle and crew allocation, fleet management, telematics and crew performance.

This is a varied operational role suited to someone who is organised, confident communicating with people and comfortable analysing information to identify problems and opportunities for improvement.

Key Responsibilities

Delivery Crew Support & Communication

Communicate directly with delivery crews regarding customer complaints, delivery issues and reported damages.
Respond to and investigate delivery crew queries, providing appropriate support and guidance.
Build positive working relationships with delivery crews and ensure operational information is communicated clearly and promptly.
Assist with resolving day-to-day operational issues affecting delivery crews.
Monitor recurring issues and identify opportunities to improve crew performance and customer experience.

Claims & Complaints

Respond to customer claims, complaints and delivery-related issues in a professional and timely manner.
Investigate complaints and damages by gathering relevant information from delivery crews and internal systems.
Work with relevant departments to ensure complaints and claims are appropriately resolved.
Identify recurring causes of complaints, damages and failed deliveries and report trends to management.
Maintain accurate records of complaints, claims and outcomes.

Vehicle & Crew Allocation

Develop a strong understanding of vehicle and delivery crew allocation.
Assist with the daily planning and allocation of vehicles and crews to delivery routes.
Support the Transport Manager with resource planning to ensure operational requirements are met.
Understand vehicle capabilities, crew requirements and route demands when assisting with allocation decisions.
Help identify potential resourcing issues before they impact delivery performance.

Fleet Management & Telematics

Support the day-to-day management and monitoring of the company fleet.
Assist with reviewing vehicle performance, utilisation and operational data.
Develop an understanding of telematics systems and how they can be used to improve fleet efficiency and driver/crew performance.
Support the analysis and future implementation/development of telematics systems.
Identify trends in vehicle usage, driving behaviour and operational performance and highlight areas requiring attention.

Crew Behaviour & Performance

Monitor delivery crew behaviour and performance using available operational data and systems.
Review driving and operational behaviours and identify areas for improvement.
Work with management to address recurring performance or behavioural issues.
Provide accurate information and reports to support performance discussions.
Promote a positive culture focused on safety, professionalism, customer service and operational standards.

Delivery Performance & Customer Feedback

Monitor delivery failures, including failure codes and the reasons behind failed deliveries.
Analyse delivery failure trends and identify recurring issues.
Monitor and review Trustpilot feedback relating to delivery performance and customer experience.
Use customer feedback and operational data to identify opportunities for improvement.
Escalate significant or recurring issues to the Transport Manager or relevant department.
Assist with producing regular performance reports and updates.

Key Skills & Experience

Previous experience in transport, logistics, delivery operations, fleet administration or a similar operational environment is desirable.
Strong communication and interpersonal skills, with the confidence to speak directly with delivery crews and internal teams.
Excellent organisational skills and the ability to manage multiple issues at the same time.
Strong problem-solving skills and a practical approach to resolving operational issues.
Good attention to detail, particularly when reviewing complaints, claims and performance data.
Comfortable working with spreadsheets, databases and operational systems.
Ability to analyse information and identify trends or recurring problems.
Confident dealing with challenging conversations in a professional and constructive manner.
Ability to work under pressure and respond quickly to changing operational requirements.
A genuine interest in transport, fleet management and improving delivery performance.

Pay: £27,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in brownhills, wmd

Transport Coordinator

Customer Works Coordinator

Customer Experience Coordinator

Technical Support & Customer Success Coordinator

Customer Service Coordinator

Service Coordinator

Field Service Coordinator

Customer Service Coordinator

Customer Insight Project Coordinator

Customer Support Coordinator - UK

Technical Customer Service Co-ordinator

Knowledge Coordinator

Internal Sales Coordinator (UltraTile)

Service Coordinator / Scheduler

Customer Support Coordinator

Sales Coordinator

Ocean Imports Coordinator

Service Coordinator

Customer Service Logistics Coordinator

Treatment Sales Coordinator

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