Support manager Work, Jobs in Caerleon, Nwp (with Salaries)

Concerns Manager - Complaints and PSOW
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
8d
Office Manager
SRK Scaffolding Ltd —Cwmbran
- £27,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
21h
Community and Supporter Relations Manager
Haberdashers' Monmouth School —Monmouth
- £50,447 - £58,403 a year
- Weekend availability
- English
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Business Development Manager
GEM —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
7d
Capability Lead
Serco Plc —Newport
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
7d
Group Training Manager
Kepak Group —Cardiff
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
7d
Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
13d
Hygiene Manager (FTC)
Castle Dairies Ltd —Caerphilly
- Full-time
- In-person
Quick apply
5d
Estates and Facilities Security Manager
Aneurin Bevan University Health Board —Caerleon
- £50,129 - £57,365 a year
- Full-time
- English
- Paid training
7d
Deputy Manager
Hickory's Smokehouse —Cardiff
- £38,000 - £43,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Guest Experience Manager
Forest Holidays —Berry Hill
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
23h
Duty Manager
Discobowl Newport —Newport
- £12.71 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Management
- Employee discount
Quick apply
Multi-site Deputy General Manager
Nuffield Health —Cwmbran
- Up to £40,000 a year
- Full-time
- Employee discount
- Gym membership
12d
Senior Project Manager
M Group —Newport
- PMP
- Project management
- Contracts
- Annual leave
- Employee assistance programme
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
2d
Duty Manager
Halo Leisure —Cwmbran
- £14.29 an hour
- Supervising experience
- Annual leave
7d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
Store Manager
Vision Express —Newport
- School
- Annual leave
- Employee assistance programme
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
2d

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Concerns Manager - Complaints and PSOW

Aneurin Bevan University Health Board -
Caerleon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
8 days ago

Benefits

Paid training

Qualifications

English
Welsh

Full job description

Post holder will be working as part of a Corporate Team working with staff across the
University Health Board to facilitate the management and investigation of concerns
associated with NHS funded care including supporting complaints which go to the
second stage to ensure that they are dealt with positively, professionally and
effectively and in accordance with the Listening to People Regulations.
The post holder will have managerial responsibility for the Concerns and Public
Services Ombudsman for Wales (PSOW) teams.
They will support Divisions with the investigation of serious concerns to ensure
compliance with Regulations, Policy and national guidance.
To deliver training to staff within the Health Board and Primary Care on the
management and investigation of complaints.
Assume management responsibility for operational issues within the office in relation
to complaints in the absence of the Senior Concerns Manager with support from the
Head of Listening to People.
There will be an expectation to provide cross cover across elements of the
Team, e.g. Serious Incidents

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

An exciting opportunity has arisen to join the Corporate 'Listening to People' Team. This is an opportunity for an experienced Concerns Manager or an individual seeking new and varied challenges. Although a clinical background is preferable, we welcome applications from any individuals with suitable qualifications and experience. You will be required to work proactively, enthusiastically and collaboratively with colleagues to learn from complaints, and improve quality and patient safety. This challenging, but rewarding and varied role, will require the post holder to interact and work closely with the Nationally Reportable Incident team as well as other teams such as Safeguarding and Divisional colleagues. Along with external agencies such as the Public Service Ombudsman for Wales Office and the Community Health Council.The successful candidate will manage a team of staff and be responsible for overseeing all aspects of the Listening to People processes for concerns and Ombudsman cases. The Listening to People team is also responsible for the delivery of concerns and incident investigation training and as such, the Concerns and Public Service Ombudsman Manager will play a key role in the provision of this .Are you a caring, compassionate, professional person who wishes to make a real difference?

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

support manager jobs in caerleon, nwp

Concerns Manager - Complaints and PSOW

Office Manager

Community and Supporter Relations Manager

Business Development Manager

Capability Lead

Group Training Manager

Repairs Team Leader

Hygiene Manager (FTC)

Estates and Facilities Security Manager

Deputy Manager

Guest Experience Manager

Duty Manager

Multi-site Deputy General Manager

Senior Project Manager

Senior Member Support Manager

Duty Manager

Helpdesk Manager

Store Manager

Office Manager

Customer Service and Office Manager

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