Customer support, operations & ecrm coordinator Work, Jobs in Cambridge, Eng (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
2d
Service Coordinator
Access Independent Ltd —Cambridge
- £26,227.50 a year
- Full-time
- Hybrid work
- Databases
- Accounting
- Annual leave
- Work from home
Quick apply
1d
Admissions Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Hybrid work
- Research
- University
- Annual leave
- Employee discount
5d
Internal Sales Coordinator
Teknis Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- CRM software
- English
- Business development
- Free parking
Quick apply
1d
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
5d
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
Office Assistant (Rental Desk)
Alley Cat Car and Van Rentals —Cambridge
- £13 an hour
- Full-time
- Administrative experience
- Driving
- Cleaning
- Free parking
- Paid training
Quick apply
1d
SEND Administrator (with Clinic Support Cover Responsibilities)
The Cambridge ADHD & Autism Centre —Stow cum Quy
- Up to £29,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Annual leave
Quick apply
5h
Sales - Sales Adviser
Schuh —Cambridge
- Part-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
23h
Customer Assistant
John Lewis & Partners —Cambridge
- £13.00 - £13.25 an hour
- Temporary
- Customer service
- Computer literacy
- Merchandising
2h
Customer Service and Facilities Coordinator
Sodexo —Cambridge
- £14.55 an hour
- Full-time
- Microsoft Powerpoint
- Hotel
- Experience working with children
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Advisor - Cambridge
R.M. Williams —Cambridge
- Part-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
9d
Customer Services Advisor
Anglian Water Services Ltd —Huntingdon
- £26,466 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Operations Assistant
University of Cambridge —Cambridge
- £25,249 - £27,319 a year
- Weekend availability
- Hybrid work
- University
- Front desk
- Communication skills
- Annual leave
- Employee discount
5d
Customer Advisor (Cambridge)
Neal's Yard Remedies —Cambridge
- £13.45 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Account Handler
East Cambridgeshire & Fenland NFU Mutual Agnecy —Ely
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
12d
Lead Customer Service Advisor
FMG Repair Services —Cambridge
- Up to £33,000 a year
- Annual leave
- Employee discount
Quick apply
9d
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
Contract Support Administrator
Wates —Cambridge
- Customer service
- Microsoft Office
- Administrative experience
6d
Receptionist
Portico Corporate Reception Management —Cambridge
- £28,400 a year
- Monday to Friday
- Front desk
- Annual leave
- Life insurance
Quick apply
8d

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Customer Support Administrator

University of Cambridge -
Cambridge

Apply Now

Job details

Permanent | Part-time
£31,236 - £35,608 a year
2 days ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

customer support, operations & ecrm coordinator jobs in cambridge, eng

Customer Support Administrator

Service Coordinator

Admissions Administrator

Internal Sales Coordinator

Senior Operations Coordinator

Supervisor

Office Assistant (Rental Desk)

SEND Administrator (with Clinic Support Cover Responsibilities)

Sales - Sales Adviser

Customer Assistant

Customer Service and Facilities Coordinator

Customer Advisor - Cambridge

Customer Services Advisor

Operations Assistant

Customer Advisor (Cambridge)

Account Handler

Lead Customer Service Advisor

Implementation Coordinator

Contract Support Administrator

Receptionist

I want to receive the latest job alerts for customer support, operations & ecrm coordinator in cambridge, eng

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