Patient access occupations Work, Jobs in Canary Wharf, Gtl (with Salaries)

Patient Care Coordinator - Pastel Health
Pastel Health —London
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Work from home
- Referral programme
Quick apply
2d
Patient or Carer Representative - Quality Network for Crisis Resolution and Home Treatment Team (QNCRHTT)
Royal College of Psychiatrists —London
- £140 a day
Clinic Receptionist
London School of Osteopathy —Bethnal Green
- £14.80 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
12d
Bank Medical Secretary
Bupa —London
- £17 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Employee discount
- Gym membership
Quick apply
Dental Receptionist
East Village Dental —London
- From £12.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Patient Care Navigator
The Lewisham Care Partnership —London
- Up to £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Employee discount
- Bereavement leave
Quick apply
3d
Senior Patient Advisor
UK Vein Clinic —London
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
11d
Part Time Clinic Administrator
Ultrasound Plus Ltd —London
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- In-person
- Communication skills
Quick apply
4d
Bank Admin
LycaHealth —Canary Wharf
- £11 - £12 an hour
- Organisational skills
- IT
- Communication skills
- Free parking
Call Handler NHS - Patient Recall
Penrose Health —London
- £25,000 - £32,000 a year
- Full-time
- Communication skills
Quick apply
5d
Bank Guest Services Assistant
The London Clinic —London
- £13.20 an hour
- 12 hour shift
- Hospitality
- Customer service
- Microsoft Office
11d
NHS GP care coordinator
Triangle surgery —London
- £25,350 - £30,000 a year
- Temporary
- GP surgery experience
- Organisational skills
- Front desk
- Free parking
- Sick pay
Quick apply
Front of House Specialist
Sisu Clinic —London
- £27,500 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Store discount
- Employee discount
Quick apply
9d
Patient Administrator (Outpatients Department)
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Weekends only
- Customer service
- Front desk
- Communication skills
3d
Care Navigator
Clapham Family Practice —Clapham
- £28,939.35 a year
- Overtime
- GP surgery experience
- Patient care
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
GP Receptionist / Care Navigator
Battersea Fields Practice —London
- £14.80 an hour
- Part-time
- In-person
- Health & wellbeing programme
Quick apply
4d
Patient Lifecycle Executive
[email protected] —Canary Wharf
- £27,500 - £32,500 a year
- Hospitality
- Sales
- AI
- Employee discount
Quick apply
12d
Patient Care Coordinator
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £31,554 - £33,270 a year
- Weekend availability
2d
GP Surgery Receptionist
Balaam Street Surgery —London
- Up to £30,000 a year
- Part-time
- Customer service
- GP surgery experience
- Computer skills
Quick apply
2d
Medical Secretary - Bank
Mayo Clinic —London
- Part-time
- Microsoft Word
- Microsoft Outlook
- English

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Patient Care Coordinator - Pastel Health

Pastel Health
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £33,000 a year
2 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Enhanced paternity leave
Referral programme
Sick pay

Qualifications

Customer service
Microsoft Office
NVQ
Communication skills

Full job description

About Pastel Health

Millions of people in the UK live with chronic pain, a burden that affects every part of their lives. Yet the journey to access the care they need can take years. Pastel Health is here to change that; we offer compassionate, multidisciplinary care that helps patients get their lives back on track.

Our mission is to transform the lives of people living with chronic pain whilst making clinical work more fulfilling. This commitment is at the heart of everything we do.

We are a start-up, building as we go. This can mean embracing ambiguity, working at pace, and adapting quickly. The journey ahead will be exciting, rewarding, and rich with opportunities for you to make an impact and progress professionally. This will excite you, as it does us.

Who we seek

If the following sounds like you, we know you’ll be a great fit here:

You care deeply about patients, recognising that how you deliver care is as important as what you deliver.
You love working in a team, learning from and teaching those around you.
You think differently, understanding that we need fresh approaches to solve access challenges and improve outcomes.
You make a difference and want to work in a place where others do too.

About the role

We are seeking a compassionate and organised individual to be our second Patient Care Coordinator, acting as a dedicated guide for our patients. You will ensure a seamless journey from referral to discharge, serving as the link between our patients and our clinical team, ensuring we deliver an exceptional care experience.

This is a full-time hybrid role. You will typically be required to work from our Leyton office three days per week - more important initially, as you onboard to the role. We are open to discussing alternative arrangements for the right candidate. You will report to the Executive Chair and work closely with the Clinical Director.

Hours: Full Time - 40 hours per week, across Monday - Friday 9 am - 6 pm

Key Responsibilities

Patient Communication & Support

Act as the compassionate first point of contact for all patient enquiries via telephone and email.
Manage the onboarding process for new patients, welcoming them to the service and explaining the next steps.
Respond to incoming queries promptly, providing clear advice and support to patients throughout their journey.

Pathway Coordination

Manage the intake of new referrals and monitor patient progress to ensure a seamless journey from referral to discharge.
Lead appointment scheduling for remote and in-person clinics, aligned with clinician availability, and handle rescheduling or cancellations efficiently.
Maintain accurate patient records within the Electronic Patient Record (EPR), ensuring data quality and strict adherence to confidentiality and GDPR.

MDT & Operational Support

Provide comprehensive administrative support for Multidisciplinary Team (MDT) meetings and Clinical Operations meetings.
Manage written and verbal correspondence with GPs and other healthcare professionals, including the management of clinic letters and information requests.

Service Improvement & Feedback

Actively capture feedback from patients, their families, and carers regarding their experience with Pastel Health.
Handle initial patient complaints or concerns with empathy and tact, escalating issues where necessary.
Support service improvement initiatives, helping the team continuously enhance the quality of care delivered.

Experience and Qualifications

Proven experience in a patient-facing healthcare administration role, ideally within a fast-paced or start-up environment.
NVQ Level 3 in Business Administration/Customer Service (or equivalent work experience).
Exceptional verbal and written communication skills, with the emotional intelligence to support a diverse patient group in a variety of scenarios.
The ability to prioritise your own workload and make operational decisions without constant supervision.
Advanced skills in Google Workspace/Microsoft Office, confidence and interest in learning new digital systems.

Additional Requirements

In addition to the responsibilities outlined in the attached job description and person specification, all candidates must meet the following requirements:

Right to Work: You must be legally entitled to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.
Pre-employment Checks: We are committed to safer recruitment and to safeguarding the well-being of all patients. All successful candidates will be required to undergo satisfactory pre-employment checks, including but not limited to:
Standard Disclosure and Barring Service (DBS) checks,
Professional references ideally spanning 5 years of relevant employment or equivalent.

Our benefits

25 days' holiday pro rata plus bank holidays and an annual wellness day.
Flexible Working: We support a healthy work-life balance with options for hybrid working and adjusted hours as your role allows.
Career Growth Days: Receive dedicated paid days each year to focus on your professional development. Attend courses, conferences, or pursue learning aligned with your career aspirations.
Family-Friendly Policies: We offer comprehensive support for parents and carers, including enhanced leave policies, to help you manage your family commitments.
Team Socials and Fun: Look forward to regular team socials and fun events to help you connect with colleagues and enjoy our journey
Pension Scheme: Secure your future with our contributory pension scheme, helping you plan for the long term.

Our commitment to you

We’re committed to building a team that reflects the diverse communities we serve, and we recognise that inclusive care starts with inclusive recruitment.

We understand that candidates from underrepresented backgrounds – including people from ethnic minority communities, people with disabilities, LGBTQ+ individuals, and women – may hesitate to apply unless they meet every requirement.

If you need the Job Description or Person Specification in a different format more accessible for you, please contact us. We are committed to making reasonable adjustments throughout the recruitment process and will provide support at every stage to ensure equal access for all applicants.

Application information

Depending on the volume of applicants, we may be unable to provide feedback to candidates who are not shortlisted.

Pay: £30,000.00-£33,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Enhanced paternity leave
Referral programme
Sick pay
Work from home

Application question(s):

This hybrid role requires some working from our office in Leyton, London. Are you able to commit to this?

Experience:

patient-facing healthcare administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in London E10 5UB

Quick apply

Refine Your Search

patient access occupations jobs in canary wharf, gtl

Patient Care Coordinator - Pastel Health

Patient or Carer Representative - Quality Network for Crisis Resolution and Home Treatment Team (QNCRHTT)

Clinic Receptionist

Bank Medical Secretary

Dental Receptionist

Patient Care Navigator

Senior Patient Advisor

Part Time Clinic Administrator

Bank Admin

Call Handler NHS - Patient Recall

Bank Guest Services Assistant

NHS GP care coordinator

Front of House Specialist

Patient Administrator (Outpatients Department)

Care Navigator

GP Receptionist / Care Navigator

Patient Lifecycle Executive

Patient Care Coordinator

GP Surgery Receptionist

Medical Secretary - Bank

I want to receive the latest job alerts for patient access occupations in canary wharf, gtl

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