Application specialist Work, Jobs in Chaddesden, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Supercar Transporter Loader
Everyman Driving Experiences —Donington Park
- £28,000 - £34,000 a year
- Weekend availability
- Travel
- In-person
- Free parking
- Employee discount
Quick apply
Customer Assistant
Lidl —Derby
- £13.45 - £13.65 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
3d
Trainee Site Investigation Technician
Bridgeway Consulting —Nottingham
- Weekend availability
- Driving
- Employee discount
- Life insurance
Quick apply
Sales Assistant
HMV Group —Derby
- Part-time
- Customer service
- Merchandising
Childrens Residential Support Worker
Fosse Children's Services —Derby
- From £23,842 a year
- Full-time
- Experience working with children
- Free parking
- Paid training
Quick apply
14d
OHL Project Administrator
SOCOTEC UK & Ireland —Derby
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Works Supervisor - Day-to-Day Repairs Planning
Derby City Council —Derby
- £37,280 - £39,152 a year
- Full-time
9d
Application Specialist
Nottingham Trent University —Nottingham
- £33,739 - £38,825 a year
- Part-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
11d
Platform Delivery Specialist
PIB Group Services Ltd. —Derby
- Hybrid work
- Communication skills
Quick apply
Marketing & Social Media Coordinator
CYCLO MONSTER LTD —Derby
- From £12.71 an hour
- Part-time
- Hybrid work
- Social media management
- Organisational skills
- Free parking
Quick apply
9d
Sales - Sales Advisor Temporary - UK
New Look —Derby
- Full-time
- Customer service
Help Desk Technician - Derbyshire
Brewer Science, Inc. —Darley Abbey
- System design
- Annual leave
- Employee assistance programme
10d
Crime Scene Investigator (CSI) Tier 2
Derbyshire Constabulary —Ripley
- £34,662 - £42,612 a year
- Full-time
- Data analysis skills
10d
Application Support Specialist
Bloor Homes —Swadlincote
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
8d
Administration Assistant
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
9d
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Front desk
- Communication skills
- Annual leave
- Employee discount
Elections Officer
Derby City Council —Derby
- £31,015 - £33,673 a year
- Weekend availability
- Hybrid work
- Management
- Research
- Databases
- Annual leave
- Employee assistance programme
19h
Printer
Phase Print Ltd —Nottingham
- £26,000 - £35,000 a year
- Overtime
- Maintenance
- In-person
- Mechanical knowledge
- Free parking
Quick apply
Building Services Operations Specialist
NAB-Jones Lang LaSalle Services —Derby
- 12 hour shift
- First Aid Certification
- In-person
- Communication skills
- Annual leave
Quick apply

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application specialist jobs near chaddesden, dby

Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
4 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

application specialist jobs in chaddesden, dby

Subject Matter Expert (SME)

Supercar Transporter Loader

Customer Assistant

Trainee Site Investigation Technician

Sales Assistant

Childrens Residential Support Worker

OHL Project Administrator

Works Supervisor - Day-to-Day Repairs Planning

Application Specialist

Platform Delivery Specialist

Marketing & Social Media Coordinator

Sales - Sales Advisor Temporary - UK

Help Desk Technician - Derbyshire

Crime Scene Investigator (CSI) Tier 2

Application Support Specialist

Administration Assistant

Client Care Advisor (16.25hrs)

Elections Officer

Printer

Building Services Operations Specialist

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