Call center Work, Jobs in Chelmsford, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Out of Hours Contact Centre Agent - Weekends
Sureserve —Dartford
- £14 - £15 an hour
- Weekends only
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
2d
Emergency Call Handler PT/FT - Essex
Mountain Healthcare —Braintree
- £13.45 - £15.48 an hour
- Part-time
- Management
- Customer service
- IT
- Annual leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Telesales Consultant
LOCALiQ —Basildon
- £28,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Credit & Collections Specialist
Amico Business Solutions Ltd —Colchester
- £28,000 - £36,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Out of Hours Contact Centre Agent - Weekends
Aaron Services —Dartford
- Weekends only
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Customer Experience Team Assistant
London Drainage Facilities (LDF) —Ongar
- £23,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Subscription Telephone Sales Executive
Newsquest Media Group —Basildon
- £16,000 - £18,000 a year
- Part-time
- Communication skills
- Employee discount
Quick apply
Subscription Telesales Supervisor
Newsquest Media Group —Basildon
- Part-time
- Sales
- Administrative experience
- Supervising experience
- Employee discount
Quick apply
Inbound Sales Advisor (full time)
ISG Specialist Services Ltd —Dartford
- From £25,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Customer Service Agent - Outbound
Prep Kitchen —Gravesend
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Veterinary Client Support Centre Call Handler
Goddard Veterinary Group —Woodford
- £12.71 an hour
- Part-time
- Customer service
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Customer Service Representative
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- Microsoft Word
- Social media management
- Customer service
Quick apply
Entry Level - Sales Executive
Verisure Services (UK) Limited —Basildon
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Telesales
EXTRA CASH AND CARRY —London
- £26,500 - £30,000 a year
- Full-time
- CRM software
- English
- In-person
- Employee discount
Quick apply
3d
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
10d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

call center jobs in chelmsford, ess

Contact Centre Officer (Headquarters, Chelmsford)

Out of Hours Contact Centre Agent - Weekends

Contact Centre Shift Manager (Part time)

Contact Centre Shift Manager (Full time)

Emergency Call Handler PT/FT - Essex

JUNIOR SALES CONSULTANT

Telesales Consultant

Credit & Collections Specialist

Out of Hours Contact Centre Agent - Weekends

Customer Experience Team Assistant

Client Call Handler

Subscription Telephone Sales Executive

Subscription Telesales Supervisor

Inbound Sales Advisor (full time)

Customer Service Agent - Outbound

Veterinary Client Support Centre Call Handler

Senior Customer Service Representative

Entry Level - Sales Executive

Telesales

Telesales Supervisor

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