Head coach Work, Jobs in Chester, Chs (with Salaries)

Guest Services Manager
Valor Hospitality —Chester
- Hotel
- Organisational skills
- Front desk
Quick apply
13d
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Employee assistance programme
Quick apply
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
6d
Senior Mobilisation Manager
Rolls-Royce SMR —Warrington
- £71,000 - £93,187 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Team management
Complex Care Trainer
ESC Children's Services —Liverpool
- £38,000 - £46,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
Quick apply
8d
Agile Delivery Manager
Alfred H Knight Group —Liverpool
- Full-time
- DevOps
- Continuous improvement
- Employee assistance programme
Quick apply
6d
Head of Retentions
Radius Limited —Crewe
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
7d
Employee Relations Lead
USS —Liverpool
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
- Annual leave
Building and Repairs Manager
B&M Retail —Liverpool
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Employee discount
14d
Head Coach
Everlast Gyms —Bromborough
- Weekend availability
- Continuous improvement
- Mentoring
- Recruiting
- Employee discount
- Gym membership
Quick apply
Bank Assessor for Early Years and Teaching Assistants
The City of Liverpool College —Liverpool
- £36.39 an hour
- Temporary
- School
Quick apply
1d
Floor Manager | Liverpool Experience Campus
Levy —Liverpool
- £28,500 a year
- Weekend availability
- Inventory control
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
7d
Assistant Director of Building Safety
The Riverside Group —Liverpool
- Full-time
- Leadership
- Communication skills
7d
Head of Medical
Warrington Wolves —Warrington
- Full-time
- Management
- Continuous improvement
- Travel
Quick apply
Early years football head coach
Rising Stars Soccer Excellence —Liverpool
- £45 - £120 a week
- Weekend availability
- Experience working with children
- Organisational skills
- In-person
Quick apply
10d
HR Advisor - Fixed Term
Home Bargains —Liverpool
- £33,000 - £35,000 a year
- Full-time
- Human resources
- Store discount
- Annual leave
Quick apply
Team Manager (Speciality)
Weightmans —Liverpool
- Full-time
- Business development
- Continuous improvement
- Recruiting
Deputy Head of School Apprenticeships (Fixed Term)
The City of Liverpool College —Liverpool
- £50,241 a year
- Computer literacy
- Mentoring
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant SENCo
Employability Solutions —Liverpool
- £32,609 a year
- Full-time
- Management
- Experience working with children
- Training & development
- Health & wellbeing programme
- Referral programme
Quick apply
7d
Graduate and Apprenticeship Manager
HSB —Birkenhead
- Full-time
- Mentoring
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
11d

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Guest Services Manager

Valor Hospitality -
Chester

Quick apply

Job details

13 days ago

Qualifications

Front of house supervision
Hotel and accommodations experience
PCI
Closing procedures
Mentoring junior staff
UK GDPR
Shift management
Complaint handling
Staff training
Organisational skills
Front desk
Training & development
Night audit bookkeeping
ADR
Cash handling
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

DoubleTree by Hilton Chester

As Guest Services Manager, you’ll be at the heart of the hotel operation – leading the team on shift and making sure everything runs smoothly for our guests, our team and the wider hotel. As the Hotel Duty Manager, you’ll be responsible for delivering a safe, efficient and enjoyable guest experience while ensuring our standards are consistently met.

What you’ll be doing:

Hotel Operations & Guest Services

Acting as the Hotel Duty Manager when on shift, taking responsibility for the smooth running of the hotel and the guest experience.
Completing a thorough handover at the start and end of each shift, ensuring key guest and operational information is communicated.
Supervising the Guest Services team and ensuring duties are completed efficiently and to the required standards.
Monitoring Reception operations and ensuring hotel systems, procedures and Hilton standards are consistently followed.
Carrying out daily room audits and working closely with Housekeeping to resolve any issues.
Responding to guest requests, concerns and complaints promptly and professionally, ensuring appropriate service recovery is provided.
Supporting the Front Desk during busy periods and leading from the front when additional support is required.
Ensuring conference rooms and guest areas are correctly prepared to company standards, including any booked meal requirements.
Working closely with all hotel departments to resolve operational issues and support the wider goals of the property.

Team Leadership & Development

Leading by example in guest relations and creating a positive, guest-focused environment.
Coaching and supporting team members to understand guest needs and consistently deliver excellent service.
Providing guidance and feedback, identifying opportunities to improve service performance and carrying out retraining where required.
Ensuring new Guest Service Assistants complete their required induction, company orientation and departmental skills training.
Managing performance issues that arise during shifts and escalating concerns to the Operations Manager or General Manager where appropriate.
Ensuring colleagues arrive on time and are prepared for their shifts.
Preparing efficient and cost-effective rotas in line with business levels and completing payroll requirements using EPS.
Attending Heads of Department meetings when covering for the Senior Guest Services Manager.
Providing cover for Night Managers and Night Auditors during periods of absence when required.

Systems, Financial & Compliance

Using OnQ effectively to resolve guest, operational and finance-related queries.
Ensuring payments are correctly processed and posted to the PMS, with the appropriate paperwork completed for the Finance team.
Following hotel cash handling and credit procedures and accounting for any discrepancies at the end of the shift.
Understanding key operational and financial information, including ADR, RevPAR, rooms sold, revenue, occupancy and payroll margins.
Protecting guest and business information and ensuring GDPR and PCI DSS requirements are followed at all times.
Carrying out regular security checks and ensuring any maintenance, lighting, cleanliness or other issues are reported and addressed promptly.
Following all Health & Safety, fire, security and emergency procedures and being confident in responding to situations such as accidents, thefts, domestic incidents and bomb threats.
Ensuring new Hilton standards and procedures are implemented across Reception and the wider operation.

What we’re looking for:

Previous management or supervisory experience within a hotel, hospitality or customer-focused environment.
Previous Duty Manager experience, with the confidence to take responsibility for the hotel operation while on shift.
A confident, hands-on leader who can motivate, coach and support a team.
Excellent communication and interpersonal skills, with a genuine focus on delivering outstanding guest experiences.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a busy hotel environment.
Good understanding of hotel operations, guest service and brand standards.
Experience with hotel systems and a willingness to learn and use OnQ.
Comfortable working with basic financial and operational information.
A good understanding of Health & Safety, security, cash handling, GDPR and PCI DSS requirements.
A proactive problem-solver who remains calm and professional when dealing with challenging situations.
Flexibility to work across different shifts and provide support across the hotel when required.

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.

Quick apply

Refine Your Search

head coach jobs in chester, chs

Guest Services Manager

Implementation & Training Lead

Head of Sales - Remote (England)

Senior Mobilisation Manager

Complex Care Trainer

Agile Delivery Manager

Head of Retentions

Employee Relations Lead

Building and Repairs Manager

Head Coach

Bank Assessor for Early Years and Teaching Assistants

Floor Manager | Liverpool Experience Campus

Assistant Director of Building Safety

Head of Medical

Early years football head coach

HR Advisor - Fixed Term

Team Manager (Speciality)

Deputy Head of School Apprenticeships (Fixed Term)

Assistant SENCo

Graduate and Apprenticeship Manager

I want to receive the latest job alerts for head coach in chester, chs

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