Guest experience manager Work, Jobs in Colchester, Ess (with Salaries)

Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Clacton-on-Sea
- £34,029 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
2d
Assistant Manager
No name bar and games —Colchester
- From £27,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Events Manager
Belstead brook hotel —Ipswich
- From £30,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
21h
Sports and Leisure - Activity and Leisure Assistant - AT3
Parkdean Resorts —Colchester
- Weekend availability
- Customer service
- First Aid Certification
- Guest services
- Store discount
- Employee assistance programme
Quick apply
Shift Manager
Five Guys UK —Colchester
- £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
11d
HR Manager
Potters Resorts - Five Lakes —Maldon
- £45,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Shift Manager
Five Guys —Colchester
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
11d
Guest Service Assistant (Nights)
Holiday Inn Colchester —Colchester
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
7d
Part Time General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- £13.28 an hour
- Part-time
- Resort
Quick apply
Hotel Manager
easyHotel —Ipswich
- Full-time
- Hotel
- Budgeting
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
Virgin Active —Chelmsford
- Communication skills
- Annual leave
- Employee discount
General Manager (PHGM)
Park Holidays UK —Harwich
- £60,000 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Training & development
- Employee assistance programme
- Employee discount
3d
General Manager
Martello Lounge —Clacton-on-Sea
- £37,000 - £44,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
Duty Manager
Belstead brook hotel —Ipswich
- £26,000 - £30,000 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
Quick apply
Training & Development Coordinator
Fred. Olsen —Ipswich
- Part-time
- Microsoft Powerpoint
- Customer service
- Research
- Employee discount
14d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
General Manager
Popeyes UK —Clacton-on-Sea
- £38,000 - £44,000 a year
- Full-time
- Sales
- Restaurant management
- Recruiting
- Employee discount
- Referral programme
Quick apply
Front of House Team Member
Beaulieu Padel Club —Chelmsford
- £13 an hour
- Part-time
- Continuous improvement
- Front desk
- Cleaning
Quick apply
11d
Spa Host
Ufford Park Resort —Woodbridge
- £12.96 an hour
- Part-time
- Customer service
- Hotel
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
Supervisor
Wendy's —Colchester
- £13 an hour
- Full-time
- Sales
- Restaurant management
- Travel
- Annual leave
Quick apply
8d

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Holiday Sales - Owner and Guest Experience Manager - HS1

Parkdean Resorts -
Clacton-on-Sea

Quick apply

Job details

£34,029 a year
2 days ago

Benefits

Store discount
Employee assistance programme
Employee discount

Qualifications

Guest relations
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement cycles oversight
Recruiting
Customer interaction
Events management
Training & development
Team motivation leadership
Communication skills

Full job description

We’re looking for an inspiring, guest focused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests, from their first hello to their final farewell.
If you’re passionate about creating memorable experiences, driving improvements, and leading high-performing teams, this role offers an exciting opportunity to make a big impact.
As an Owner & Guest Experience Manager, you’ll own the full end to end experience, ensuring every guest and owner feels valued, supported and welcomed. You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
You’ll build strong relationships, oversee events and engagement activities, and work closely with wider park teams to deliver a seamless, joined up customer experience at every touchpoint.
What you will be doing...

Act as the voice of the customer - using owner and guest feedback, insight and reviews to shape improvements.
Analyse data and trends to identify emerging issues and opportunities to elevate service standards.
Lead action plans that reduce escalations and enhance satisfaction scores.
Recruit, inspire, train and develop a high performing customer focused team.
Create a positive, supportive culture where colleagues feel confident and motivated.
Lead by example, consistently demonstrating our values and service standards.
Take full accountability for managing and resolving owner and guest complaints in line with company policies.
Support the delivery of customer focused events and initiatives to strengthen engagement.
Plan, schedule and deliver a broad range of owner and guest events - forums, drop ins, social activities and more.
Work collaboratively with all park teams and central support functions to maintain consistency across the entire journey.

About you...

Proven experience managing and developing a customer focused team.
Strong relationship-building skills with internal and external stakeholders.
Good commercial awareness and understanding of how service excellence drives revenue.
Excellent written and digital communication skills for guest facing communication.
Flexibility to work varied hours including weekends, evenings and bank holidays.
A proactive, solution focused approach with a passion for delivering outstanding experiences.

So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].

Quick apply

Refine Your Search

guest experience manager jobs in colchester, ess

Holiday Sales - Owner and Guest Experience Manager - HS1

Assistant Manager

Events Manager

Sports and Leisure - Activity and Leisure Assistant - AT3

Shift Manager

HR Manager

Shift Manager

Guest Service Assistant (Nights)

Part Time General Theatre Technician

Hotel Manager

Duty Manager

General Manager (PHGM)

General Manager

Duty Manager

Training & Development Coordinator

General Manager

General Manager

Front of House Team Member

Spa Host

Supervisor

I want to receive the latest job alerts for guest experience manager in colchester, ess

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