Service advisor Work, Jobs in Coventry, Wmd (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
4d
Service Advisor
Listers —Coventry
- £34,000 - £36,000 a year
- Full-time
- Customer service
- Administrative experience
- Health & wellbeing programme
- Employee discount
4d
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
11d
Audi Service Advisor
Listers —Coventry
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Administrative experience
- Health & wellbeing programme
- Employee discount
3d
Automotive Service Advisor
Garage Mobile UK Services Ltd —Coventry
- £27,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
3h
Customer Service Advisor
HSBC —Birmingham
- £25,000.00 - £29,790.02 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Quick apply
2d
BMW Service Advisor
Sytner Group —Warwick
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
11d
Service Advisor
Sutton Park Motor Company Limited —Sutton Coldfield
- From £28,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Sick pay
Quick apply
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Temporary Service Advisor
FMG Repair Services —Leamington Spa
- £29,000 a year
- Temporary
- IT
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Advisor
Trophystore.co.uk Ltd —Tamworth
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Service Advisor
Wycliffe Rugby —Rugby
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
13d
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
12d
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Customer Services Adviser
Autotronics —Leicester
- £26,499 a year
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
3d
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Health Advisor and Customer Service Associate
Qured Health —Birmingham
- £17,400 a year
- Part-time
- Hybrid work
- Customer service
- Travel
- In-person
Quick apply
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
9d
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Weekend availability
- Customer service
- Computer skills
- Free parking
- Work from home
2d

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service advisor jobs near coventry, wmd

Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
4 days ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service advisor jobs in coventry, wmd

Customer Service Advisor

Service Advisor

Customer Service Advisor

Audi Service Advisor

Automotive Service Advisor

Customer Service Advisor

BMW Service Advisor

Customer Service Advisor

Service Advisor

Customer Services Team Adviser

Temporary Service Advisor

Customer Service Advisor

Service Advisor

Customer Digital Service Advisor

Customer Service & Technical Support Coordinator

Customer Services Adviser

Customer Service Advisor

Health Advisor and Customer Service Associate

Customer Service Advisor

Home Customer Service Advisor

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