Operations manager Work, Jobs in Craigavon (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
14h
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
1d
Director of Analytical Operations
Almac Group —Craigavon
- Full-time
- Laboratory experience
- Travel
- Leadership
Church Operations Manager
Sawgrass Community Church —Hollywood
- £3,300 - £3,700 a month
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Flexitime
- Employee discount
Quick apply
4d
Operations Administrator
Cyclone Aircon and Ventilation —Armagh
- £35,000.00 - £43,501.85 a year
- Full-time
- Administrative experience
- Supervising experience
- Organisational skills
- Work from home
Quick apply
operations manager
Wagamama —Belfast
5h
Logistics Operations Manager
LS Motion Global Logistics Ltd —Lisburn
- £2,800 - £3,417 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
12d
Operations Supervisor
RiverRidge —Mallusk
- £18.78 an hour
- Overtime
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
5d
Operations Director - Network Access Products
Cubis Systems —Lurgan
- Full-time
- Engineering
- Leadership
- Communication skills
- Referral programme
Quick apply
6d
Finance & Operations Manager (Full-Time)
Northbridge Automotive —Newry
- £33,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
Quick apply
3d
Contract Team Operations Manager
TLT —Belfast
- Full-time
- Team management
- Leadership
Facilities Manager
CBRE —Belfast
- Full-time
- Hospitality
- Microsoft Office
- Analysis skills
Operations Support Manager
Mitie —Belfast
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
7d
Operations Supervisor
FedEx EU —Belfast
- £14.63 an hour
- Full-time
- Communication skills
- Employee assistance programme
Services Operations Program Manager
Ciena —Belfast
- Full-time
- PMP
- Engineering
- ERP systems
Head of Operations (M&E)
Alternative Heat —Banbridge
- Full-time
Quick apply
Derivative Settlements Operations – Product Development (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- PMP
- Master's degree
- AI
- Employee assistance programme
- Employee discount
Warehouse Operations Manager
Musgrave —Belfast
- Microsoft Office
- Leadership
- Communication skills
Quick apply
5d
Assistant Facilities Manager
Mitie —Belfast
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Maintenance
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Operation Team Leader
Musgrave —Belfast
- Rotating shift
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
Quick apply

I want to receive the latest job alerts for operations manager in craigavon

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
14 hours ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

operations manager jobs in craigavon

Customer Operations Manager

Contact Centre Manager

Director of Analytical Operations

Church Operations Manager

Operations Administrator

operations manager

Logistics Operations Manager

Operations Supervisor

Operations Director - Network Access Products

Finance & Operations Manager (Full-Time)

Contract Team Operations Manager

Facilities Manager

Operations Support Manager

Operations Supervisor

Services Operations Program Manager

Head of Operations (M&E)

Derivative Settlements Operations – Product Development (Vice President)

Warehouse Operations Manager

Assistant Facilities Manager

Operation Team Leader

I want to receive the latest job alerts for operations manager in craigavon

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected