Senior customer support & operations manager Work, Jobs in Crawley, Wsx (with Salaries)

Commercial Manager
OCS Group —Crawley
- Remote
- Microsoft Excel
- Analysis skills
- Contracts
Quick apply
Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
2d
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Data analysis skills
- AI
- Annual leave
- Work from home
Senior Operations Supervisor
APCOA PARKING (UK) LTD —Crawley
- £30,000 - £32,000 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Financial Operations Manager
AerFin —Crawley
- Full-time
- Hybrid work
- ERP systems
- Employee assistance programme
Quick apply
4d
Senior Manager, Operational Excellence (PPI)
Thermo Fisher Scientific —Horsham
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Operational Control Manager
Mitie —Horley West
- Customer service
- Continuous improvement
- Team management
5d
UK Transportation Manager
Thermo Fisher Scientific —Horsham
- Full-time
- English
- Analysis skills
- Bachelor's degree
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Senior Strategic Accounts Manager - DSOs (UK)
Straumann Group —Crawley
- Full-time
- Remote
- CRM software
- Analysis skills
- Bachelor's degree
Metering Operations Manager
Optimised Group —Redhill
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Life insurance
1d
Senior Proposition Manager
LegalAndGeneral —Brighton and Hove
- Full-time
- Employee discount
Quick apply
Labelling Operative
Nyetimber Ltd —Crawley
- £26,770 a year
- Full-time
- Cleaning
- In-person
Quick apply
2d
Senior Product Marketing Manager (Servers.com by Nexcess)
Servers.com —Guildford
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
- Annual leave
- Work from home
Quick apply
12d
Commercial Manager
Adept London —Croydon
- £40,000 - £50,000 a year
- Full-time
- Business development
- Continuous improvement
- Recruiting
Quick apply
13d
Senior Manager, Delivery Management
American Express —Burgess Hill
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Life insurance
Referrals and Administration Officer
Caridon Young Living —Croydon
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Life insurance
Quick apply
8d
Senior Community Manager
Projects —Royal Tunbridge Wells
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Profit sharing
Quick apply
Deputy Manager
QH IP Limited —Crawley
- £14 - £15 an hour
- Full-time
- Mentoring
- In-person
- Training & development
Quick apply
2d
Work Package Owner/ Engineering Delivery Manager
Acron Aviation Academy —Crawley
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Gym membership

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senior customer support & operations manager jobs near crawley, wsx

Commercial Manager

OCS Group -
Crawley

Quick apply

Job details

Permanent

Qualifications

Cost management
JCT contracts
Contract management
Microsoft Excel
Accounts payable
Contract change control procedures
Stakeholder collaboration
NEC contracts
Procurement
Stakeholder liaison
Facilities management
Cost control
Quantity surveying experience
Analysis skills
Stakeholder coordination
Supply chain management
Risk management
Contracts
Cost optimisation planning
Construction post-contract administration
Multidisciplinary collaboration
Negotiated procurement
Supplier invoice processing
Contract administration
Negotiation
Analytics
Stakeholder management

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment

About The Role:

This role will be a remote role.

Role Overview

The Commercial Manager will be responsible for end-to-end commercial governance across a high street convenience store estate, covering both reactive/planned maintenance and capital works programmes. The role ensures robust cost control, subcontractor performance management, contract compliance, revenue protection, while supporting operational delivery teams in achieving financial and contractual compliance.

Key Responsibilities

Subcontractor Commercial Management

Lead commercial management of subcontractor supply chain across maintenance and capital works.
Negotiate and maintain subcontractor rate cards, ensuring competitiveness and value for money.
Manage contractual relationships, including dispute resolution, variations, and compliance with agreed terms.
Oversee subcontractor onboarding, including financial due diligence, rate benchmarking, and capability assessment.

Financial & Cost Control

Monitor and manage Work in Progress (WIP), ensuring accurate valuation and timely conversion to revenue.
Oversee Accounts Payable processes, ensuring accurate validation and timely payment of subcontractor invoices.
Ensure cost capture aligns with contractual entitlements and internal controls.
Scrutinise and verify the Application process
Drive cost optimisation initiatives across the estate.
Provide support to the Morrisons ‘Saves Plan’ process.

Revenue & Commercial Governance

Manage revenue management processes, ensuring alignment with contractual frameworks.
Maintain and enhance margin across Operations, Projects and other income streams
Review and validate applications for payment, ensuring completeness and accuracy.
Identify and mitigate revenue leakage risks.

Contract & Change Management

Lead the preparation, submission, and negotiation of Contract Change Notices (CCNs).
Ensure all variations are commercially assessed, documented, and agreed in a timely manner.
Maintain a robust audit trail of all contractual changes.

Service Credit & Performance Management

Manage service credit mechanisms, including assessment, challenge, and mitigation strategies.
Work with operational teams to minimise exposure to penalties and improve performance outcomes.

Stakeholder Engagement

Partner with operations, finance, and procurement teams to drive commercial performance.
Provide commercial insight and reporting to senior leadership.
Act as a key interface with clients on commercial matters where required.
Provide structured governance of Procurement and Commercial meetings and activities

Skills & Experience

Proven experience in a Commercial Manager or Quantity Surveyor role within facilities management, retail estate, or construction/capital projects.
Strong understanding of subcontractor management and rate card negotiation.
Experience managing WIP, revenue recognition, and cost control in a high-volume environment.
Solid knowledge of contract forms (e.g., NEC, JCT or bespoke FM contracts).
Strong analytical, negotiation, and stakeholder management skills.
Advanced Excel and commercial reporting capability.

Qualifications

Degree in Quantity Surveying, Commercial Management, Finance, or related discipline (preferred).

Professional membership (e.g., RICS, CIMA) desirable but not essential

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

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senior customer support & operations manager jobs in crawley, wsx

Commercial Manager