Customer experience manager Work, Jobs in Crystal Palace, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Experienced Customer Logistics Coordinator
Mail Boxes Etc —London
- Up to £28,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Employee discount
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Sales Assistant- Full Time- Battersea
ZADIG&VOLTAIRE —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- In-person
Quick apply
Branch Manager
CITY ELECTRICAL FACTORS LTD —London
- £35,000 - £50,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Employee discount
Quick apply
Deputy Manager
Iceland —Croydon
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Operations and Logistics Manager
A.L.O.B Ltd —Send
- £40,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
- Free parking
Quick apply
Trainee Wealth Manager
First Sentinel Wealth —London
- £25,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Executive - Full Time
Syte Link —Loughton
- £28,000 - £32,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Sick pay
Quick apply
Operations Support
Cora Health —London
- Up to £30,000 a year
- Full-time
- Remote
- Customer service
- Analysis skills
- Travel
- Employee assistance programme
Customer Experience Manager
SURI —London
- Full-time
- Hybrid work
- Management
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Property Manager
Gateway Property Management Ltd —London
- Full-time
- Sales
- Administrative experience
- Analysis skills
- Annual leave
- Referral programme
Quick apply
Graduate Management Scheme - Assistant Centre Manager
Mathnasium —Hammersmith
- £26,500 - £29,500 a year
- Full-time
- Maths
- Bachelor's degree
- Organisational skills
Quick apply
12d
New Business Account Manager
Hackstons —London
- From £25,000 a year
- Full-time
- Sales
- No experience needed
- Business development
- Employee discount
Quick apply
4d
Client Account Manager
Apex Housing Solutions —London
- Up to £30,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Referral programme
Quick apply
Sr Manager, UK Operations, London LHR
American Airlines —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Area Sales Manager - Hire - London & South East
BPH Attachments —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
Quick apply
Customer Experience Coordinator
Splend —London
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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customer experience manager jobs near crystal palace, gtl

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in crystal palace, gtl

Customer Success Supervisor

Experienced Customer Logistics Coordinator

Assistant Customer Service Manager

Sales Assistant- Full Time- Battersea

Branch Manager

Deputy Manager

Operations and Logistics Manager

Trainee Wealth Manager

Customer Service Executive - Full Time

Operations Support

Customer Experience Manager

Zara Covent Garden Customer Experience Manager

Customer Success Manager

Property Manager

Graduate Management Scheme - Assistant Centre Manager

New Business Account Manager

Client Account Manager

Sr Manager, UK Operations, London LHR

Area Sales Manager - Hire - London & South East

Customer Experience Coordinator

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