Support manager Work, Jobs in Dartford, Ken (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
HR Manager
CST Training LTD —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Free parking
Quick apply
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
12d
Office Manager/Accounts Administrator
JLA Technology Limited —Northfleet
- £32,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Health & Safety Manager
Valley Provincial —Dartford
- £55,000 - £65,000 a year
- Full-time
- Bachelor's degree
- Construction
- In-person
Quick apply
13d
School Operations Manager
Lift Bexleyheath —Bexleyheath
- £49,056 - £51,138 a year
- Full-time
- School
13d
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
9h
Events Manager
Groveland Park Care Home —Bexleyheath
- £14.14 an hour
- Weekend availability
- Management
- In-person
- Paid training
Quick apply
Store Manager - Rodd & Gunn Bluewater
Rodd&Gunn UK Ltd —Greenhithe
- £32,000 - £34,500 a year
- Management
- Sales
- Merchandising
- Employee discount
Quick apply
2d
Contract Manager
Mears Group —Dartford
- Up to £61,505.01 a year
- Monday to Friday
- Management
- Maintenance
- Project management
- Annual leave
- Employee discount
9h
Business Support & Office Manager
Viabl Ltd —Leigh-on-Sea
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Quick apply
1d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
7d
Helpdesk Manager – Healthcare Division
Artic Building Services —Dartford
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Annual leave
12h
Chef Manager
Impact Food Group —Dartford
- £39,000 a year
- Full-time
- Management
- Cooking
- Organisational skills
- Employee discount
Quick apply
5d
Operations Support Manager
Accent Catering Services Ltd —London
- £39,000 a year
- Full-time
- Cooking
- Driving
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager Restaurant
Tapas Revolution —Greenhithe
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Cooking
- Hotel
- Employee discount
Quick apply
15h
Education Manager
B2B Educators UK —Romford
- £31,500 - £42,500 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Communication skills
Quick apply
13d
Compliance Manager (Social Care)
Wisdom Support —Sidcup
- £30,000 - £35,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
6h
Advice & Health Officer
Irish Community Services —Bexleyheath
- £27,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Project management
- Flexitime
Quick apply
16h
Activity Camp Manager
Koala multi activity camps —Sidcup
- £130.00 - £150.03 a day
- Temporary
- Hospitality
- Childcare
- Management
Quick apply
9h

I want to receive the latest job alerts for support manager in dartford, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

support manager jobs in dartford, ken

Customer Service Manager

HR Manager

Business Support and Office Manager

Office Manager/Accounts Administrator

Health & Safety Manager

School Operations Manager

Manager - Bluewater

Events Manager

Store Manager - Rodd & Gunn Bluewater

Contract Manager

Business Support & Office Manager

Regional Business Manager

Helpdesk Manager – Healthcare Division

Chef Manager

Operations Support Manager

Assistant Manager Restaurant

Education Manager

Compliance Manager (Social Care)

Advice & Health Officer

Activity Camp Manager

I want to receive the latest job alerts for support manager in dartford, ken

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected