Retention manager Work, Jobs in Davenport, Gtm (with Salaries)

Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
6d
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
5d
Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
9d
Careers Advisor
The Trafford & Stockport College Group —Stockport
- £23,457.20 - £24,933.93 a year
- English
- University
- Free parking
- Annual leave
11d
Transaction Manager Skoda
RRG Group —Rochdale
- £34,500 - £58,500 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
10d
Virtual Account Manager - Retention SME Direct
Bupa —Salford
- From £31,500 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Negotiation
- Employee discount
- Gym membership
Quick apply
6d
Property Manager
Shenton Group —Manchester
- £48,000 - £52,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Transition Coordinator ( SEND ) x 2
The Trafford & Stockport College Group —Stockport
- £33,024 - £35,103 a year
- Full-time
- Communication skills
- School
- Free parking
- Annual leave
6d
Recruitment & HR Assistant
The Fragrance Shop —Manchester
- Microsoft Powerpoint
- Human resources
- IT
- Free parking
- Work from home
9d
HR Operations Lead
Beyond Blue Insight Limited —Manchester
- From £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee assistance programme
Quick apply
11d
Deputy General Manager
The Car Park People Park Stay and Fly Ltd —Woodhouse Park
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Free parking
Quick apply
Manager
TBC —Stockport
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Head of People & Culture
B-Engineering NW LTD —Warrington
- £42,000 - £52,000 a year
- Full-time
- Human resources
- In-person
- Leadership
Quick apply
5d
Internal Account Manager
CITY ELECTRICAL FACTORS LTD —Wythenshawe
- £28,575 - £32,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
- Employee discount
Quick apply
6d
General Manager
Urbanbubble —Manchester
- £53,000 - £60,000 a year
- Full-time
- Hospitality
- Driving
- Leadership
- Annual leave
- Sick pay
Quick apply
11d
Cash & Carry Sales Coordinator
HG Stephensons Ltd —Stockport
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
10d
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Manchester
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply
Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Curriculum Delivery Manager
Rochdale Training Association —Rochdale
- £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
7d

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Customer Service Manager - Retention SME Direct

Bupa -
Salford

Quick apply

Job details

Full-time
From £56,300 a year
6 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Free flu jabs
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance
Referral programme

Qualifications

Sales
Customer service
Performance management
Continuous improvement
Communication skills

Full job description

Job Description:

Job Title: Telesales Manager - SME direct

Job Grade: C16
Salary: From £ 56,300.00 DOE and location plus fantastic benefits

Location Status: Hybrid (flexible working options available)

Locations: Bupa Place, Salford - working from home 3 days per week

Contract Type: Permanent

Working Pattern: Full-time, 37.5 hours per week

About the Role

We're looking for an experienced and driven Telesales Manager - SME direct to lead a high-performing operational leadership team within our SME business.

This is a pivotal leadership role responsible for managing Sales Team Managers and Sales Coaches, driving commercial performance, delivering outstanding customer outcomes, and supporting the continued growth of our SME retention strategy.

You'll play a key role in shaping performance across multiple customer channels, including telephony, webchat and email, ensuring the business delivers excellent service, strong retention results and a culture of continuous improvement.

What You'll Be Doing

Leadership & Team Management

Lead, motivate and develop a team of Sales Team Managers and Sales Coaches.
Create a high-performance sales-through-service culture focused on customer outcomes.
Role model strong leadership behaviours, resilience and adaptability.
Drive engagement, accountability and performance across the SME Retention function.
Build an inclusive environment where colleagues feel valued, supported and able to perform at their best.

Operational Performance

Deliver sales and operational targets while ensuring optimum resource and capacity planning.
Monitor and improve key operational KPIs, productivity and service levels.
Manage operational risks and ensure robust governance processes are in place.
Lead transformation initiatives and embed sustainable operational change.
Champion continuous improvement across customer journeys, processes and systems.

Customer Experience

Drive exceptional customer outcomes and support the achievement of customer satisfaction and NPS objectives.
Respond to and resolve escalated customer issues and complaints.
Ensure customer needs remain at the centre of decision-making.
Collaborate with internal teams to improve service delivery and customer retention.

Commercial & Strategic Delivery

Deliver against business plans, budgets and key retention targets.
Identify opportunities for growth, optimisation and efficiency improvements.
Work closely with stakeholders across marketing, finance, digital, planning and distribution functions.
Support the implementation of the SME growth strategy and wider business objectives.

About You

We're looking for a proven people leader with a strong background in sales, customer service or contact centre operations.

Experience leading large operational teams within a customer-focused environment.
Proven track record of managing change and delivering business improvements.
Strong understanding of performance management, customer experience and operational KPIs.
Experience of capacity planning, budgeting and resource management.
Demonstrable stakeholder management skills, including working with senior leaders.
Knowledge of continuous improvement methodologies and operational excellence.

Skills & Attributes

Excellent communication and interpersonal skills.
Commercially minded with strong decision-making capability.
Customer-focused with a passion for delivering outstanding service.
Able to influence and build effective relationships across multiple functions.
Resilient, adaptable and comfortable operating in a fast-paced environment.
Strong coaching and people development capability.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

Bupa Place

Cycle to work scheme, Health & wellbeing programme, Canteen, Employee mentoring programme, Private dental insurance, Additional leave, Gym membership, Paid volunteer time, Private medical insurance, Financial planning services, Referral programme, Company pension, Free flu jabs

Quick apply

Refine Your Search

retention manager jobs in davenport, gtm

Customer Service Manager - Retention SME Direct

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Customer Experience Representative

Resident Services Manager

Careers Advisor

Transaction Manager Skoda

Virtual Account Manager - Retention SME Direct

Property Manager

Transition Coordinator ( SEND ) x 2

Recruitment & HR Assistant

HR Operations Lead

Deputy General Manager

Manager

Head of People & Culture

Internal Account Manager

General Manager

Cash & Carry Sales Coordinator

Travel Lifestyle Manager - Arabic Speaking | Overnight

Lead Customer Relationship Manager

Curriculum Delivery Manager

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