Helpdesk support Work, Jobs in Durham, Eng (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
6d
Support Assistant
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Annual leave
8d
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- School
7d
Administration Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
12d
Specialist Support Interpreter
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- English
- Travel
- Classroom experience
- Annual leave
11d
Executive Assistant to the Lord-Lieutenant
Durham County Council —Durham
- £26,403 - £28,598 a year
- Part-time
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
4d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
11d
Multimedia Officer - Digital
Durham County Council —Durham
- £35,412 - £39,152 a year
- Part-time
- Hybrid work
- Annual leave
1d
Service Desk Team Coach
Durham County Council —Durham
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
7d
Presentation Assistant
Durham County Council —Durham
- £12.85 an hour
- Part-time
- Hybrid work
- No experience needed
- Communication skills
- Annual leave
1d
Finance Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- Administrative experience
- IT
- Annual leave
Clerical Officer Receptionist
Durham County Council —Durham
- £25,185 - £25,989 a year
- Temporary
- Hybrid work
- IT
- Communication skills
- Annual leave
5d
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
7d
Home Care and Support Worker
Durham County Council —Durham
- £12,791.50 - £13,412.00 a year
- Part-time
- Hybrid work
- No experience needed
- Communication skills
- Annual leave
Learning Engagement Support Officer Arts
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Applications and Development Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SharePoint
- Annual leave
17h
Learning Delivery Assistant
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Hybrid work
- English
- Travel
- Annual leave
5d
Compliance Auditor
Womble Bond Dickinson (UK) LLP —Newcastle upon Tyne
- Hybrid work
- Administrative experience
- Analysis skills
- Organisational skills
Supporting Family Time Worker
Durham County Council —Durham
- £28,142 - £31,022 a year
- Part-time
- Hybrid work
- Annual leave
14d
Care Support
Durham County Council —Durham
- £25,583 - £26,824 a year
- Part-time
- Hybrid work
- Annual leave
8d

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in durham, eng

1st Line Support Engineer

Support Assistant

Residential Workers

Administration Assistant

Specialist Support Interpreter

Executive Assistant to the Lord-Lieutenant

IT Support Specialist

Multimedia Officer - Digital

Service Desk Team Coach

Presentation Assistant

Finance Assistant

Clerical Officer Receptionist

Team Leaders

Home Care and Support Worker

Learning Engagement Support Officer Arts

Applications and Development Officer

Learning Delivery Assistant

Compliance Auditor

Supporting Family Time Worker

Care Support

I want to receive the latest job alerts for helpdesk support in durham, eng

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